CITIZEN’S CHARTER
CONTENTS
1.
Introduction
2.
Foreword by Chairperson
4.
About us
5.
Water Supply
6.
Sewerage
7.
Health and Sanitation
8. Births
and Death Registration and Issue of Extract
9.
Prevention of Food Adulteration
10. Other
Trades Licensing
12.
Dispensaries and Maternity Homes
13. Town
Planning
14. Roads,
Street Lights
15. Revenue
Resources
16. Swarna
Jayanthi Sahari Rozgar Yojana
17. Rain Water
Harvesting
18.
E-Governance
21. Telephone
Nos. of Key Officials
CITIZENS’ CHARTER
INTRODUCTION
Tamilnadu is leading in many Urban Sector reforms. As part of its commitment to enhance the
responsiveness and effectiveness of the civic services rendered by the urban
local bodies, the State Government decided to introduce ‘Citizens Charter’ in
all the urban local bodies in G.O.Ms. No. 58 MAWS Department dated
16.4.1998. The first edition of the
‘Citizens Charter’ was released by all city municipal corporations and
municipalities in the State in the year 1998-1999. It has improved the transparency and
effectiveness of the local body administration. Based on the experience gained over the
past few years and the feedback, it has been decided to bring this second
edition of the ‘Citizens Charter’ with improved information to citizens to make
every citizen’s interaction with the civic body easy, simple, hassle free and
efficient and also ensuring accountability and
transparency.
This charter documents the citizen’s entitlement to municipal services,
quality of services, quick access to information, stages to redressal of
grievances and time bound.
This charter also documents, apart from what we can offer the citizens,
what the citizens can do to help us serve them better and what can be achieved
if both of us join together.
|
The Municipal Council of Tiruvarur has adopted this second edition
of citizen charter in its resolution no. 2562 dated 29.10.2004 with
renewed commitment to provide efficient and prompt civic services to the
citizens and with the fond hope that on their part, the citizens would
respond and reciprocate in a positive
way. |
We consider this as a charter of responsibilities for us in the
Municipality, both elected representatives and officials, to make a sound and
responsive administration to make the town clean, green and most live able for
the citizens.
The first edition of the citizen charter was only to give specific
information to the people of this town on ensuring quick response to their needs
and redressal of certain grievances.
Now, we are introducing on line complaint system for certain services and
a three – step normal complaint redressal system for all other services to
ensure quick and efficient redressal of grievances in a time bound
manner.
We shall acknowledge on the spot all complaints, returns, declarations,
applications, intimations and all communications from the
citizen.
We invite citizens to use this charter to ensure better standards of
service and bring to the notice of the concerned authorities, as listed, any
failure or non-compliance of citizen’s charter.
We invite greater participation, support and assistance from the
citizens, which we value most.
We strive each day to improve the quality of life of our
citizens.
G.VIJAYAKUMARI
CHAIRPERSON
TIRUVARUR MUNICIPAL COUNCIL
This Citizens’ Charter is a commitment of the to achieve a STAR system.
Simple
Transparent
Accountable
Responsive
in the administration of the civic body in fulfilling
the needs of the citizens of this town.
¨
By providing all
important information to the Citizens about the services being delivered by the
Municipality.
¨
By creating a
system, which will receive public grievances and redress the same qualitatively
and time bound.
¨
By soliciting
the cooperation of the citizens in fulfilling their aspirations by mutual trust,
confidence and help and by making them aware of their duties to the
community.
¨
By making each
citizen’s interaction with us easy, simple, hassle-free and efficient, while
ensuring accountability and transparency.
¨
By introducing
e-governance and automated access to all our functions and services and by
directing the resultant flow of efficiency-gains towards the
citizens.
¨
By being fair,
efficient, citizen – friendly and outcome – focused.
The Municipality was constituted in the year 1914 and was subsequently
upgraded as
The Municipal Council comprising of 30 ward councilors is headed by
Chairperson, who is elected by voters of the town. The councilors elect a
Vice-Chairperson among them.
A commissioner heads the executive wing and he is assisted by a team of
officials like Municipal Engineer, Sanitary Officer, Manager, and other
officers.
The Municipality provides the following major
services
|
1)
Water
Supply 2)
Sewerage 3)
Waste
Management 4)
Roads 5)
Drains 6)
Street
Lights 7) Public
Conveniences |
The Municipality also enforces and regulates the following
activities.
1)
Tax
administrations.
2)
Planning and
Building permission
3)
Trade and other
licenses
4)
Registration of
Birth and Deaths
For each
of the above services and activities, this charter provides information about
the details of services offered, response time for rendering the services or
redressing grievances, whom to complain in case of default for providing the
required services and how a citizen can help.
This charter lists the names of Chairperson, Vice-Chairperson and
Councilors and their contact Telephone numbers for better interaction of the
citizens. The Charter also lists
out the names, designations and contact Telephone numbers of key officials
dealing with major issues.
The co-operation of the citizens is solicited broadly in the following
aspects: -
¨
Segregate wastes
at source
¨
Do not throw
waste in Drains, streets
¨
Deposit wastes
only at specified places and dust bins
¨
Do not allow
children to defecate in open spaces
¨
Avoid connecting
sewerage lines to open drains
¨
Avoid
encroachments on public places
¨
Avoid occupation
of roads and footpaths with unauthorized stacking of materials
¨
Avoid letting of
waste water on to roads
¨
Plant trees
within and in front of premises, water them and nurture them to
grow
¨
Report leakage
of water, bursting of water / sewage
pipes, burning of street lights during day time, damage of public
properties posing health hazard
¨
Avoid damage of
public properties.
¨
Ensure prompt
payment of property tax, profession tax, Water charges license fees and other
Municipal dues.
¨
Adhere to
Building Rules and avoid violations, unauthorized
constructions
¨
Adopt universal
immunization
¨
Complain to the
right officer in time and liaise with the ward councilor.
WATER
SUPPLY
At
present Vedaranyam Joint Drinking water supply scheme has been completed at an
estimated cost and Rs. 20.12 crores. It is proposed to distribute 90 litre per
head from this Scheme. For a population of
56,341 the town requires a daily quantity of 50.70 mld. On an average, the per capita supply is
maintained at 49 lpcd
1) No.
Of Headworks
-
One
2)
Distribution main
-
36.242 KM
3)
Service Reservoir
-
OHT 7 Nos
4) No.
Of HSC
-
2679
5) No.
Of Public fountain
-
77
6) Hand
pumps
-
233
7) Hours
to supply
-
|
¨
Operation
and Maintenance of Head works for water supply and distribution of
drinking water to house holds and public stand posts ¨
Sanctioning new House service
connection ¨
Conveyance
and distribution of water for private and public uses.
|
¨
Billing and
collection of water charges
¨
Creating
awareness among people to conserve water and install Rain Water Harvesting
structures
|
Details |
Time Schedule /
Response |
|
I. Water Supply: (Subject to availability of sanctioned strength
of HSCs.) 1.a) Issue of application for new water supply
house service connection |
At the Information Center on all working days
on the spot |
|
b) Receipt of filled applications with
fees |
At the information center on all working
days |
|
c) Issue of
acknowledgement |
On
the spot
|
|
d) Intimation to the applicant on rectification
of defects noticed in the application |
Within
one week
|
|
e) After rectification of defects, issue of
notice / chalan for remittance of fees for water supply
connection |
15 days |
|
f) Effecting Water Supply House service
connection |
30 Days from the receipt of
application |
|
II Complaints /
Defects: 1. Replacement of defective
meter |
15 days |
|
2. Rectification of pollution in drinking water
supply |
Within 24 Hours |
|
3. Arresting of Leakage of water in the
mains |
Within 24 hours |
|
4. Minor repairs |
2 days |
|
5. Major repairs |
3 days |
|
6. Repairs to hand
pumps |
3 days |
|
7. Repairs to public
fountain |
2 days |
|
8. Repairs to India Mark 2 pumps / Bore
wells |
7 days |
|
9. Deficiency in
chlorinating |
24 hours |
|
10. For prevention of
Fire |
At
once |
¨
Avoid wastage of
water. Do not use drinking water
for gardening and other similar purposes
¨
Do not draw
water unauthorized or through installation of pumps in municipal
connection
¨
Get the repairs
attended after proper intimation to corporation and under the supervision of
Municipal Engineering Staff
¨
Pay water
charges and other dues promptly and avoid disconnection
¨
Conserve
rainwater and install Rain Water Harvesting structures in all
buildings.
¨
Keep the tap
closed both in house and in public stand post to avoid
pollution
¨
Report water
leakage, theft as a public service
¨
Do not tamper
with water supply connection or meters
Details |
Designation and timings
|
|
¨
Initial
complaint ¨
Second
contact ¨
Third
contact |
Information Centre 242205 Oversear
242705
Municipal Engineer 242705 |
SEWERAGE
At present there is no Sewerage, system is available in this Town. It is
proposed to implement underground sewerage system in II phases at an estimated
cost of Rs. 38.44 Crores.
|
Details |
Time
Schedule |
|
1. Receipt of Application / Remittance of
fees |
At the Information Center on the
spot |
|
2. Cleaning of Septic
tank |
Within 2
days |
¨
Do not throw
other waste including animal waste and debris into the sewage
lines
¨
Do not connect
sewage outlets to public open drains or roadsides
¨
Adhere to safety
measures before entrusting cleaning of septic tanks etc to private persons
¨
Do not tamper
with sewage connections
¨
Pay tax and
service charges promptly
¨
Avoid
environment pollution or nuisance due to your facility
Details |
Designation and
timings |
|
¨
Initial
complaint ¨
Second
contact ¨
Third
contact (If deficiency
persists) |
to Sanitary Inspector 242205 Sanitary Officer 242205 |
The waste management in the town is entrusted with the Sanitary Officer
and a team of Sanitary Inspector.
The aim of the Municipality is 100% collection of garbage generated in
the town daily.
¨
Daily street
cleaning and transportation of waste
¨
Night sweeping
in Bus stands and market places
¨
Disposal of
waste collected through various methods
¨
Removal of
debris and construction wastes
¨
Special
conservancy arrangements during festivals and other important occasions
attracting large number of people
¨
Bulk clearance
of wastes in special premises like Kalyanamantapams, Hotels
etc.,
¨
Maintenance and
cleaning of public toilets, urinals on a daily basis
¨
Removal of dead
animals
¨
Fee
collection
|
Sl. No. |
Details |
Time Schedule |
|
1 |
Cleaning of Streets and
Road |
Monday to Saturday from |
|
2 |
Market and Bus-stand
places |
From |
|
3 |
Collection and removal of
Garbage |
Daily |
|
4 |
Cleaning of public toilets,
urinals |
Daily |
|
5 |
Complaints regarding non-removal of
garbages |
24 Hours |
|
6 |
Removal of dead
animals |
24 Hours |
|
7 |
Complaints regarding non-sweeping of
roads |
24 Hours |
|
8 |
Complaints regarding removal of debris
|
3 days from the date of
intimation |
|
9 |
Complaints regarding removal of blockages in
Public Toilets |
24
Hours |
¨
Do not throw
wastes into open drains or streets
¨
Clean your
premises and deposit wastes in the designated points before street clearance by
conservancy staff
¨
Segregate house
hold wastes as per guidelines
¨
Report
non-clearance of garbage / debris to the designated
authorities
¨
Keep your
premises clean. Remove bushes and shrubs then and there. Prune trees abutting main streets and
avoid obstruction to traffic and people’s movement
¨
Use public
toilets / urinals properly. Avoid nuisance in open spaces / road
margins
¨
Pay
administrative charges and fees promptly
Details |
Designation and
timings |
|
¨
Initial
complaint ¨
Second
contact ¨
Third
contact |
Sanitary Inspector 242205 Sanitary Officer 242205 |
Under the Registration of Births and Deaths Act. the urban local bodies
play a vital role in registering births and deaths within their territory and
issue extracts of births / deaths to the citizens. The following officers are entrusted
with the responsibility of registration in this Municipality:
-
|
Custodian of Records Chief Registrar for the town
Registrar |
|
Birth & Death Division No |
Election Wards covered |
B&D Registration Office |
Name of the Registrar |
|
I |
1,2,3,4,5,15,16,17,18 |
Municipal Office |
G.Ramachandran |
|
II |
6,7,8,9,10,11,12,13,14 |
Tiruvarur |
Swaminathan |
|
III |
19,20,21,25,26,27,28 |
New Bus Stand |
G. Senthil Rajkumar |
|
IV |
22,23,24,25,20 |
New Bus stand |
G. Senthil Rajkumar |
|
|
|
|
|
|
¨
Birth
Registration ¨
Death
Registration ¨
Issue of
extract of Birth Register ¨
Issue of
extract of Death Register |
Details |
Rate of fees
|
Time
Schedule |
Registration of
Birth
From the Date of
Birth 1. Within 21 days |
Free |
At once |
2. From 22 days up to 30
days |
Rs.
5 |
At once |
3. From 30 days upto 1
year |
Rs. 10 |
7 days |
4. More than 1 year (with court
order) |
Rs. 15 |
7 days |
|
I.
Registration of Child’s Name in the Birth
Register |
|
At once |
1. From the date of Birth upto 1
year |
Nil |
3 days |
2. More than 1 year |
Rs.5 |
7 days |
II.
Registration of Death
From the date of
death 1. Within 21 days |
Free |
At once |
2. From 21 days upto 30
days |
Rs. 5 |
At once |
3. From 30 days upto one
year |
Rs. 10 |
7 days |
4. More than 1 year (with Court
Order) |
Rs.15 |
7 days |
III.
Birth / Death Certificates
Remittance of fees for First
copy |
Rs.10 |
3 days |
Additional copy / each additional
copy |
Rs.5 |
5
days |
¨
Register Birth
immediately after birth
¨
Name the child,
preferably before registration
¨
Informants for
Registration should be responsible persons who could give correct personal
information to avoid problems later
¨
Register death
immediately after occurrence
¨
Informants
should be responsible persons who could give correct personal
information
¨
Avoid nick names
or alias names in giving information both for the Birth and
Death
¨
Insist on giving
details to the Hospital where delivery occurs for registration and a copy of the
Report forwarded to the Registration Authority
¨
For extracts
give correct details and pay the required fees for copies and search
fees
¨
Inform the mode
by which you would like to receive the extract – through mail or in person or
through messenger
¨
If it is through
Messenger, give a specific written authorization to collect the extract
¨
Do not insist on
recording “Cause of death” in the extract for death certificate, as it is not
given, even though the information is entered in the main register of
deaths.
Details |
Designation and
timings |
|
First complaint Second contact Third contact |
Sanitary Inspector 242205 Sanitary Officer 242205 |
The sanitary officer
of this Municipality is entrusted with the responsibility of enforcement of the
“Prevention of Food Adulteration Act” within the Municipal limit. The trades / traders handling food
articles are also licensed.
In Tiruvarur Two Sanitary Inspectors are working and they are given
Sanitary Division for implementing Hotel Sanitation and for Dangerous and
Offensive trade collections The traders have been informed to obtain the D &
O and PFA application forms and fill the form and to pay the fees asper schedule
of Rates. After obtaining the remarks of the Sanitary Inspector Licenses will be
issued to the concerned trader.
¨
Have a watch
over the sale of food articles within the territory
¨
If there are
complaints or suspicion take samples of the food and send it to laboratory of
analysis
¨
If found
adulterated, prosecute the offender in a court of law and pursue, so that it
will act as a deterrent
¨
Issue license
for trades under the Act after verification and collection of
fees
¨
Create awareness
among people and traders
Details |
Time
Schedule |
|
1. Issue of Application
Form |
At Information Center on all working days on
the spot |
|
2. Receipt of application with
fees |
At Information Center on all working days on
the spot |
|
3. Intimation to the applicant regarding
defects, if any noticed in the application |
Within a week |
|
4. After rectification of defects, issue of
notice / chalan for remittance of fees |
Within 30 days from the receipt of
application |
|
5. Issue of License |
30 days |
|
6. Belated remittance of
fees |
Nil |
|
Issue of application
form |
At Information center on all working days on
the spot |
|
Receipt of application / remittance of
fees |
At Information Center on the
spot |
|
Renewal of license |
Within 30
days |
¨
Traders should
avoid selling adulterated food articles or articles which are not safe for
consumption, as a service to the people
¨
Traders may
inform suspected adulterated food articles in circulation
¨
Traders to
obtain municipal license or renew license without fail at the appropriate time
paying the prescribed fee
¨
Insist on
license card from the Authorities, if not issued within 45
days
¨
Citizens may
report adulterated food staff under circulation to municipal Authorities, as it
may save a valuable life.
Details |
Designation and
timings |
|
First complaint Second contact Third contact |
Sanitary Inspector 242205 Sanitary Officer 242205 |
OTHER TRADES LICENSING
These are normally called “Dangerous and offensive Trades” The
Municipality regulates and issues licenses for using any premises within the
town for running trades and installation of machineries therefore. The responsibility for regulation and
issue of license is entrusted with the following officials of the Municipality.
1
Sanitary Inspector
2
Sanitary Officer
3
Municipal Commissioner
25% penalty in posed for D&O Traders who have not applied one month
prior to starting the Trades.
In Tiruvarur Mpty there is one Sanitary Officer and Two Sanitary
Inspectors. They are keenly watching all the D&O trades with in the
Municipal Limit.
¨
Notify the
trades, which need license together with the rate of license
fees
¨
Field
verification and issue of license / or renewed license
¨
Regulate the
trades imposing appropriate conditions to avoid inconvenience / nuisance to
general public
¨
Fixation of rate
of license fee and collection including belated fees
Details |
Time
Schedule |
|
1. Issue of Application
Form |
At Information Center on all working days on
the spot |
|
2. Receipt of application with
fees |
At Information Center on all working days on
the spot |
|
3. Intimation to the applicant regarding
defects, if any noticed in the application |
Within a week |
|
4. After rectification of defects, issue of
notice / chalan for remittance of fees |
Within 30 days from the receipt of
application |
|
5. Issue of License |
30 days |
|
6. Belated remittance of
fees |
25 %
Penalty |
|
Issue of application
form |
At Information center on all working days on
the spot |
|
Receipt of application / remittance of
fees |
At Information Center on the
spot |
|
Renewal of license |
Within 45
days |
¨
Avoid
unauthorized running of trades or machineries without license
¨
Adhere to the
license conditions scrupulously
¨
Obtain license /
renewal of license without omission and promptly
¨
Remit the fees
due promptly
¨
Do not encroach
foot paths, streets by show casing the materials outside the shop
Details |
Designation and
timings |
|
Initial complaint Second contact Third contact |
2.00 PM to 5.00
Sanitary Inspector 242205 Sanitary Officer
242205 |
This Municipality is playing an active role in immunization according to
schedule and in nation wide special drives for immunization. The Sanitary Officer and Maternity
Assistants entrusted with the responsibility for immunization
programs
IMMUNISATION SCHEDULE
|
1 |
Day 1 to day 7 |
BCG & OPV |
|
2 |
45 days (6 weeks end) |
DPT 1st dose &
OPV |
|
3 |
75 days (10 weeks end) |
DPT 2nd dose &
OPV |
|
4 |
105 days (14 weeks
end) |
DPT 3rd Dose &
OPV |
|
5 |
9 months end to 12 months
end |
Measles |
|
6 |
18 month to 24 months |
DPT booster &
OPV |
|
7 |
5 years |
DT (Bivalent) |
|
8 |
10 years |
Tetanus Toxic |
|
9 |
16 years |
Tetanus Toxid
|
In addition to the above (1) For Tuberculosis Dot treatment is being
given.
|
¨
Field
survey and extension work by para medical staff ¨
Regular
immunisation at designated places ¨
Special
nation-wide programmes on immunisation ¨
Creating
awareness among people for timely immunisation
|
Details
Time schedule
Vaccination to public
:
Every Wednesday of a
week
Vaccination for specific disease :
At once, at the Kodikkalpalayam Municipal
Dispensary
Polio Vaccination
:
Every Wednesday .
Anti – filaria
:
Once in a year through tablets
Certificate of Vaccination
:
Two days
¨
Adhere to
immunisation schedule for your children
¨
Contact
municipal authorities in case of any out break of dangerous diseases
Details |
Designation with
timings |
|
Initial Complaint Second contact Third contact |
Maternity Assistant242205 Sanitary Inspector 242205 Sanitary Officer, 242205 |
There is one Dispensaries at Kodikkalpalayam catering free service to the urban
poor. It managed by Medical
Officers and other medical staff.
They are under the overall supervision of
Commissioner.
¨
Providing
maternity and child care
¨
Providing help
and advice on Family welfare issues
¨
Immunization and
vaccination
¨
Disease
preventive and curative measures
¨
Creating
awareness for hygiene and immunization
Response time for service /
grievance
Details |
Time
Schedule |
|
1. Dispensary |
Daily except Sundays After |
Whom to Contact
Details |
Designation and
timings |
|
First Complaint Second Contact Third Contact |
Medical Officer Sanitary Officer 242205 Commissioner 242590 |
The Town Planning Inspector is entrusted with the responsibility of Town
Planning activities. The branch
looks after regulation of building activities / lay out and other planning
permissions. The planning
permission is granted by Local Planning Authority headed and the Building
permission is granted by the commissioner.
The builder should contact any one of the Municipal License building
surveyor (Engineer) for the preparation of building and estimation. The builder
should sign the building plan prepared by the LBS and also in the building
application form and Planning permission form (Printed and sold by the
Municipality) Both forms should be signed by the builder as well as the Engineer (Licensed
building Surveyor) Court fee stamp of Rs. 2 (Two only) should be affixed in the
prescribed application form
The following fees should be remitted along with filled applications and
plans
1)
Building license
fees (Area of the building calculated and fees levied
accordingly)
2)
Development
charges for the area land and build up area
3)
0.3 % of the
estimated cost to be remitted to manual workers welfare fund of TNCWW board
Chennai
4)
Encroachment
fees (building Material stockage) 10% in license fees
5)
Municipal under
ground drainage deposit for
1) Residential
Rs. 6000
2) Commercial
Rs. 10,000
3) Other public building Rs.
12,000 to 20,000
DOCUMENTS TO BE FURNISHED WITH BUILDING APPLICATION
1)
Building plans
in Triplicate
2)
Town survey
Extract for the connected Town Survey Number
3)
Copy of
Ownership deed
4)
Copy of
Municipal property tax receipt of vacant site tax. Rain water structure details or photos
¨
Granting
permission for construction or alteration of building
¨
Lay out / sub
division plan approval
¨
Action against
unauthorized constructions, violation and encroachments
¨
Preparation of
master plan and other development plans and their enforcement
|
Sl.
No. |
Details |
Time
Schedule |
|
1 |
Issue of application forms / Remittance of
fees |
At the Information Center on all working days –
at once |
|
2 |
Issue of acknowledgement
|
At the information centre-at once
|
|
3 |
Intimation to the applicant on rectification of
defects noticed in the application |
Within a week |
|
4 |
Suggestions to the applicant for rectification
of defects |
Within a week |
|
5 |
After rectification of defects, issue of notice
/ chalan for remittance of fees for building
license |
Within a week |
|
6 |
Issue of Building
Licence: Application for renewal of building
licence |
At Information Centre-at
once |
|
7 |
Renewal of building
license |
7 days |
|
8 |
Plot sub division
approval |
7 days |
|
9 |
Layout approval |
15
\ days |
|
10 |
License to Licensed
surveyors |
30 days |
|
11 |
Demolition of unauthorized construction on
public property |
15 days |
|
12 |
Demolition of dangerous structures
|
30 days |
|
13 |
Removal of encroachment in Roads and municipal
properties |
15
days |
¨
Cooperation with
enforcement staff
¨
No unauthorized
construction or addition / alteration in the premises
¨
Start construction only after getting an
approved plan
¨
Do not buy plots
for construction in unapproved layouts
¨
Layout
Developers to hand over Road, drains and other infrastructure to the
Municipality after completion and before selling plots
¨
Follow the
building Rules, Development control Rules and other
regulations
¨
Report illegal
constructions, dangerous constructions
¨
Avoid
encroachments on public property and ensure foot paths are
clear
Details |
Designation and
timings |
|
First Complaint Second Contact Third Contact |
Town Planning Inspector 242205 Municipal Commissioner 242590
|
ROADS,
STREET LIGHTS
The Municipal Engineer and his team of officers are entrusted with the
responsibility of maintaining roads belonging to Municipality within the
Municipal limit.
1) B.T.Roads
53.79 KM
3) Cement Concrete road
9.27 KM
------------
Total
73.39 KM
------------
So far storm water drains have been provided for 26.12
KM
ON GOING
PROGRAMMES
|
Sl.No. |
Name
of the Scheme |
No.
Of works taken
up |
Amount Sanctioned Lakhs |
Estimate Cost Lakhs |
Expri Incurred lakhs |
Present Stage
|
|
1 |
NSDP |
6 |
12.00 |
13.60 |
- |
Tenders
placed before the council |
|
2 |
Drought
Relief |
15 |
6.00 |
6.00 |
6.00 |
Works Completed |
|
3 |
MLA
fund |
2 |
5.75 |
5.75 |
1.69 |
One
work Completed One
work In
progress |
|
4 |
IInd
Finance Recommendation Work |
9 |
9.13 |
10.00 |
- |
Tenders Placed
before The
council |
|
5 |
Basic
Amenities |
5 |
15.00 |
16.20 |
- |
do |
¨
Construction and
maintenance of roads, culverts, bridges, and storm water
drains.
|
¨
Repairs to
potholes and bad patches ¨
Resurfacing the roads ¨
Widening
and improvement of existing roads ¨
Repairs
and maintenance of foot paths ¨
Maintenance of street furniture including
street lights |
¨
Provision of
parking facilities
¨
Permitting
display of advertisements
¨
Maintenance of
traffic islands
¨
Maintenance of
side drains, avenue trees,
¨
Flood control
measures to reduce damage
|
Sl.
No. |
Details |
Time
Schedule |
|
1 |
Restoration of damages caused to roads due to
natural calamities |
3 days |
|
2 |
Filling of potholes in the
roads |
10 days |
|
3 |
Road cutting
permission |
7 days |
|
4 |
Patch work on roads |
30 days |
|
5 |
Removal of encroachments causing hindrance to
traffic |
3 days |
|
6 |
Replacing of missing manhole lids on the
drains |
3 days |
|
7 |
Removal of debris and construction materials on
road sides by the owner of the building |
1 week |
|
8 |
If not removed by the owner, removal by
Municipality on collection of expenses |
1 Week |
|
9 |
Removal of water stagnation
|
24 Hours |
|
10 |
Removal of drain blockage Emergency
|
24 Hours 3
days |
Street
lights
Total No. Of street lights
2983
a) Tube lights
2369
b) Sodium vapour lamps
609
c) High Mast light
5
|
Sl.
No. |
Details |
Time
Schedule |
|
1 |
Repairs to Non-burning of street lights at main
roads / streets |
2 days |
|
2 |
Repairs of street lights at inner
street |
3
days |
¨
Do not damage
the roads for public functions. Adhere to guidelines prescribed
therefore
¨
Do not dump
debris and garbage in street margins
¨
Avoid
encroaching roads / streets
¨
Avoid cutting
roads without permission
¨
Do not allow
house hold waste water to flow into the streets
¨
Do not throw
garbage into drains
¨
Do not connect
sewer lines to public drains
¨
Report water
stagnations, missing manholes, damaged lights, light poles
¨
Maintain avenue
trees in front of premises
Details |
Designation and
timings |
|
First Complaint Second Contact Third Contact |
Overseer 242705 Municipal Engineer 242705 Municipal Commissioner 242590 |
Property Tax is a major revenue source for the Municipality. There are 13582 Property Tax assessments
and the annual demand is Rs. 260.80 lakhs
There are two Revenue Inspectors and nine Revenue Assistants are
entrusted in collection of taxes and charges. A collection center has been
opened in the Municipality to collect property tax, Profession tax water
charges, and Non tax items for the convenient of the Taxpayers. A computerized
receipt has been issued in the collection centers. The rate of Tax of the
Municipality is 17.25
Collection
Performance
For collecting the Tax demand notices have been served by the Revenue
Assistant for every half-year, and the Municipality also making mike
announcements in all areas of the town for the payment of tax.
¨
Determining rate
of Tax and dividing Zones for the purpose
¨
Assessment of
Tax on all new constructions and additional tax for additional constructions
ensuring filling up of Self Assessment Returns by owners
¨
Collection of
Tax
¨
Transfer of
Title to properties
|
Sl. No. |
Details |
Time Schedule |
|
A |
Assessment of Property Tax:
|
|
|
1 |
Information regarding the assessment of
Property Tax |
At |
|
2 |
Issue of acknowledgement for self assessment
return |
At |
|
3 |
Application for inclusion in the assessment
register |
At |
|
4 |
Assessment Order for new and improvement to the
existing Building |
20 days |
|
b) |
Name Transfer |
|
|
|
Issue of form /
acknowledgment |
At |
|
|
Issue of Orders
|
15 days |
|
(a) & (b) |
Issue of Certified
Copies |
|
|
1 |
Receipt of Forms and issue
of acknowledgment |
On the spot at information
counter |
|
2 |
Receipt of
fees |
At information center on the
spot |
|
3 |
Issue of
copies |
7 days |
|
c) |
Settling tax complaints
|
15 days |
|
d) |
Vacancy remission
|
30
days |
Citizens cooperation
solicited
¨
Report new /
additional constructions promptly and file self assessment returns fully
furnishing the required information
¨
Pay Tax promptly
without leaving any arrears.
¨
Insist on
getting receipt for payment
¨
Avoid paying tax
in installments
Whom to
contact for service / complaint
Details |
Designation with phone no and
timings |
|
First Complaint Second Contact Third Contact |
Revenue Inspector 242205 Manager 242205 Municipal Commissioner 242590 |
If any information required for profession tax and all other revenue
sources also, may be obtained from the Municipal offices. Similarly, any delay or service
deficiency can also be complained to the concerned
officers
The objectives of the scheme, implemented by
the Municipality are:
1.
Providing
self-employment opportunity to the people living below poverty
line
2.
Providing
financial assistance for the economical development of women and children Groups
in urban areas below poverty line
3.
Imparting
training to those who are selected and interested in
self-employment
4.
Engaging the public living below poverty
line for the works taken in urban areas under Wage Employment
programme.
The people below poverty line may submit applications
to the Municipality and the applications shall be scrutinized with reference to
the list of people below poverty line and the eligible persons shall be
recommended for financial assistance by banks.
|
Sl.
No. |
Details |
Time
schedule |
|
1 |
Receipt of application
form |
In the information counter – on the
spot |
|
2 |
Submission of application
|
In the information counter – on the
spot |
|
3 |
Recommendation to banks for assistance under
the scheme |
30 days |
|
4 |
Imparting training to eligible
candidates |
90
days |
Details |
Designation and
timings |
|
First Complaint Second Contact Third Contact |
Community organizer 242205 Sanitary Officer 242205 Municipal Commissioner 242590 |
Rain water Harvesting is collection of rain water for drinking and other
purposes.
Why
should Rain water be saved
¨
To meet water
demand for domestic use
¨
To raise the
ground water level
¨
To improve the
quality of ground water
¨
To prevent
infiltration of sea water in nearby areas of sea shore.
Method of harvesting Rain
Water
¨
Rain water can
be harvested by two methods.
¨
Rooftop
harvesting
¨
Surface run off
harvesting
¨
Rain water from
roof top can be straight away let into wells / Bore wells
¨
Rain water in
the open spaces can be collected adopting various rain water harvesting
methods
Collecting of Rain water from the terrace of
the Buildings
a)
Collecting
through well
b)
Collecting
through bore well
To harvest Rain water in open
space
a)
Percolation /
Recharge pit
b)
Percolation /
Recharge pit with bore
c)
Recharge
trench
d)
Recharge
well
Harvesting of Rain water from thatched and
tiled house
¨
Rain water from
the thatched and tiled houses are collected through gutters in a small pit used
as filter
¨
Rain water can
be collected on the thatched roof by using polyphone
sheets
¨
Rain water
collected through filter can be stored in a tank or existing
sump
¨
Approximately it
costs Rs. 800 to Rs. 1000 (Excluding storage tank)
¨
Rain water from
the roof top collected through gutter can be stored directly in tanks for
domestic use. However, bleaching powder is to be added now and then for ensuring
the quality of water.
1)
Residence
-
9090
2)
Commercial
-
932
3)
Private
Institution
-
49
4)
Municipal
Buildings
-
67
5)
Tanks
-
40
6)
Road sides
-
103
Details |
Designation and
timings |
|
For Demonstration For Installation |
Oversear 242705 Municipal Engineer 242705 |
¨
In this
Municipality data relating to property tax, water charges and non-tax items have
been computerized
¨
Property tax,
Water Charges and Non-Tax items are collected through
¨
Computerized
Service Centers are functioning on all working days from
¨
Public can
ascertain the details of Property tax dues etc., from the Computerized Service
Centers during the working hours.
¨
Birth &
Death certificates are issued through computer service
centers
¨
Public can get
general information of the Municipality
¨
Public can have
the details of all activities of Municipality through the
WEBSITE
|
Sl.
No. |
Details |
Application
fee |
|
1 |
Application for Water Supply
HSC |
Free |
|
2 |
Application for approval of Building
Plan |
Free |
|
3 |
1)
Application for trade licences
|
Rs.one |
|
4 |
2)
Application for licence under prevention of
Food Adulteration Act |
Rs. one |
|
5 |
1) Application for Birth
Certificate |
Free |
|
|
2) Application for Death
Certificate |
Free |
|
6 |
Property tax self assessment return – name
transfer application |
Free |
|
7 |
Application for assessment of Property tax
|
Free |
|
8 |
Property Tax appeal
form |
Free |
|
9 |
Other forms |
Free |
|
Sl. No. |
Type of Institution |
Nature of service |
|
1 |
Municipal Kalyana Sundaram Mudaliar Reading Room
|
News papers, Magazines Books – Free service
|
|
Sl. No. |
Name |
Ward No |
Telephone
Number | |
|
| ||||