Tamilnadu is leading in many Urban Sector
reforms. As part of its commitment to enhance the responsiveness and
effectiveness of the civic services rendered by the urban local bodies, the
State Government decided to introduce ‘Citizens Charter’ in all the urban
local bodies in G.O.Ms. No. 58 MAWS Department dated 16.4.1998. The first
edition of the ‘Citizens Charter’ was released by all city municipal
corporations and municipalities in the State in the year 1998-1999. It has
improved the transparency and effectiveness of the local body administration.
Based on the experience gained over the past few years and the feedback, it
has been decided to bring this second edition of the ‘Citizens Charter’ with
improved information to citizens to make every citizen’s interaction with the
civic body easy, simple, hassle free and efficient and also ensuring
accountability and transparency.
This charter documents the citizen’s entitlement to municipal services,
quality of services, quick access to information, stages to redressal of
grievances and time bound.
This charter also documents, apart from what we can offer the citizens, what
the citizens can do to help us serve them better and what can be achieved if
both of us join together.
The Municipal Council of Thiruverkadu has
adopted this second edition of citizen charter renewed commitment to provide
efficient and prompt civic services to the citizens and with the fond hope
that on their part, the citizens would respond and reciprocate in a positive
way.
We consider this as a charter of
responsibilities for us in the Municipality, both elected representatives and
officials, to make a sound and responsive administration to make the town
clean, green and most liveable for the citizens.
The first edition of the citizen charter was only to give specific
information to the people of this town on ensuring quick response to their
needs and redressal of certain grievances. Now, we are introducing on line
complaint system for certain services and a three – step normal complaint
redressal system for all other services to ensure quick and efficient
redressal of grievances in a time bound manner.
We shall acknowledge on the spot all
complaints, returns, declarations, applications, intimations and all
communications from the citizen.
We invite citizens to use this charter to ensure better standards of service
and bring to the notice of the concerned authorities, as listed, any failure
or non-compliance of citizens charter.
We invite greater participation, support and assistance from the citizens,
which we value most.
We strive each day to improve the quality of life of our citizens.
Thiruverkadu Selection Grade Municipal town in Thiruvallur District is Located at a very close proximity to Chennai
megacity. This town possesses the appearance and Character similar to many of
the town in Tamil Nadu which bears the seal of Religion.The famous temple in
this town is devoted to Lord Sri Devi Karumariamman Temple and Lord Siva
Temple. This Temple on each new moon day attract a large number of people
from all around. It is the nucleus for the development of this town and
present development pattern has emerged from a small village at the beginning
of 50 years. Thiruverkadu town was constituted as a Municipality during from
2004 on wards, Thiruverkadu is functioning as a grade III Municipality with
28.50Sq.Km.in extent.
This town consists of four revenue villages namely Thiruverkadu, Numbal,
Sundasozhapuram, Veeraragavapuram, Ayanambakkam, Perumalagaram and Koladi.
The town is divided into 18 wards. Thiruverkadu town is located at a distance
of 16 Kms. west of Chennai City. This lies on chennai Bangalore National
Highwary Road and Chennai Thirupathi Trunk road. It is situated 13 9” North
latitude and 79 55” E longitude. The present extent of this town is 10.75
Sq.Kms., Poondi reservoir from where drinking water is drawn to Chennai city
is at about 9 Kms. from this town, Map No.(1) depicts the location of
Thiruvallur Town.
** Add other unique features of your town
briefly in one paragraph.
** Note :
Indicate other major or uniqe services rendered by the corporation.
For each of the above services and
activities, this charter provides information about the details of services
offered, response time for rendering the services or redressing grievances,
whom to complain in case of default for providing the required services and
how a citizen can help.
This charter lists the names of Chairperson, Vice-Chairperson and Councillors
and their contact Telephone numbers for better interaction of the citizens.
The Charter also lists out the names, designations and contact Telephone
numbers of key officials dealing with major issues.
The co-operation of the citizens is solicited
broadly in the following aspects:-
** Add here any
specific topic unique to your city on which you need cooperation and
participation of the citizens.
05. WATER SUPPLY
The Municipal Technical Assistant and his
team of Technical Assistant and Staff are responsible for protected drinking
water supply in the town. For a population of 32221; the town requires a
daily quantity of . . . . . mld. On an average, the per capita supply is
maintained at 25 lpcd
**
Here add a paragraph on the special features of your water supply system and
the efforts made to augment the supply in recent years.
Services / Functions
¨ Operation and Maintenance of Head works for
water supply and distribution of drinking water to house holds and public
stand posts
¨ Sanctioning new House service connection
¨ Conveyance and distribution of water for private and public uses.
¨ Billing and collection of water charges
¨ Creating awareness among people to conserve water and instal Rain Water
Harvesting structures
Response Time for Complaints
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Details
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Time
Schedule / Response
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I. Water Supply :
(Subject to availability of sanctioned strength of HSCs.)
1.a) Issue of application for new water supply house service connection
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b) Receipt of filled applications with fees
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c) Issue of acknowledgement
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d) Intimation to the applicant on
rectification of defects noticed in the application
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e) After rectification of defects, issue of
notice / chalan for remittance of fees for water supply connection
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f) Effecting Water Supply House service
connection
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II Complaints / Defects :
1. Replacement of defective meter
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2. Rectification of pollution in drinking
water supply
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3. Arresting of Leakage of water in the
mains
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4. Minor repairs
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5. Major repairs
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6. Repairs to hand pumps
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7. Repairs to public fountain
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8. Repairs to India Mark 2 pumps / Bore
wells
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9. Deficiency in chlorinating
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10. For prevention of Fire
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III. Special Demand:
1. Supply of water through lorry Tanker
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2. Supply of water through lorry for
Marriage / Festival
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Needed Cooperation from Citizen
¨ Avoid wastage of water. Do not use drinking
water for gardening and other similar purposes
¨ Do not draw water unauthorisedly or through installation of pumps in
municipal connection
¨ Get the repairs attended after proper intimation to corporation and under
the supervision of Municipal Engineering Staff
¨ Pay water charges and other dues promptly and avoid disconnection
¨ Conserve rain water and instal Rain Water Harvesting structures in all
buildings.
¨ Keep the tap closed both in house and in public stand post to avoid
pollution
¨ Report water leakage, theft as a public service
¨ Do not tamper with water supply connection or meters
Whom to Contact for Redressal of Grievance
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Details
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Designation
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* Initial complaint
* Second contact
* Third contact
(if the defect continues)
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Sanitary Supervisor
Municipal Engineer
Commissioner
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06. SEWERAGE
The Municipal Engineer and his team of
Engineers and staff are entrusted with the responsibility of maintaining this
service.
** Give here a brief note
in one or two small paragraphs, the salient features of under ground
sewerage scheme, the efforts taken to improve the service and the ongoing
and proposed works.
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FUNCTIONS / SERVICES
¨ Operation and maintenance of installations
relating to sewerage system
¨ Sanctioning of new house hold sewerage connections and maintenance of house
hold connections
¨ Maintenance of sewerage Treatment plant and sewerage farms
¨ Cleaning of septic Tanks
¨ Revenue Collection
Response Time for Complaint Redressal
Underground Sewerage Connection
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Details
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Time
Schedule
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I. Sewerage
Connection
1.a) Issue of application from
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b) Receipt of filled in application with
fees
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c) Issue of acknowledgement
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d) Intimation to the applicant on
rectification of defects noticed, if any, in the application
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e) After rectification of defects, issue of
notice / chalan for remittance of fees for drainage connection
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f) Remittance of fees / issue of receipt
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g) New Connection Commissioning
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2. Complaints
of Blockage / Leakage of drainage
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3.
Rectification of defects in Drainage connection
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4.
Replacement of missing manhole lid
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II. Septic Tank Cleaning
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Details
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Time
Schedule
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1. Receipt of Application / Remittance of
fees
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2. Cleaning of Septic tank
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Needed Cooperation from Citizens
¨ Do not throw other waste including animal
waste and debris into the sewage lines
¨ Do not connect sewage outlets to public open drains or roadsides
¨ Adhere to safety measures before entrusting cleaning of septic tanks etc to
private persons
¨ Do not tamper with sewage connections
¨ Pay tax and service charges promptly
¨ Avoid environment pollution or nuisance due to your facility
Whom to Contact for Service Deficiency
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Details
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Designation
and timings
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* Initial
complaint
* Second contact
* Third contact
(If deficiency persists)
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Sanitary
Supervisor
Technical Assistant
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(Please
provide here the designation of the office with the Telephone no.)
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07. HEALTH AND SANITATION
Solid Waste Management
The waste management in the town is entrusted
with the . . . . . . . . . . . . . and a team of . . . . . . . . . The aim of
the Municipality is 100% collection of garbage generated in the town daily.
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**
Here a brief note can be added indicating the no. of divisions, personnel
engaged, privatisation introduced, if any, daily volume of garbage cleared,
modernisation efforts of solid waste management, innovative practices etc.,
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Functions / Services
¨ Daily street cleaning and transportation of
waste
¨ Night sweeping in Bus stands and market places
¨ Disposal of waste collected through various methods
¨ Removal of debris and construction wastes
¨ Special conservancy arrangements during festivals and other important
occasions attracting large number of people
¨ Bulk clearance of wastes in special premises like Kalyanamantapams, Hotels
etc.,
¨ Maintenance and cleaning of public toilets, urinals on a daily basis
¨ Removal of dead animals
¨ Fee collection
Response Time for Redressal Of Grievance
Waste Management
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Sl. No.
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Details
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Time Schedule
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1
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Cleaning of Streets and Road
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Monday to Saturday from 5.30 a.m. to 10.30
a.m. from 2.30 p.m. to 5.30 p.m. at all places (subject to change in
respective Municipality)
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2
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Market and Bus-stand places
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From 9.00
p.m. to next day 4.00 a.m.
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3
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Collection and removal of Garbage
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Daily
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4
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Cleaning of public toilets, urinals
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Daily
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5
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Complaints regarding non-removal of
garbages
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24 Hours
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6
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Removal of dead animals
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24 Hours
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7
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Complaints regarding non-sweeping of roads
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24 Hours
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8
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Complaints regarding removal of debris
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3 days from
intimation
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9
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Complaints regarding removal of blockages
in Public Toilets
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24 Hours
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Needed Cooperation from Citizens
¨ Do not throw wastes into open drains or
streets
¨ Clean your premises and deposit wastes in the designated points before
street clearance by conservancy staff
¨ Segregate house hold wastes as per guidelines
¨ Report non-clearance of garbage / debris to the designated authorities
¨ Keep your premises clean. Remove bushes and shrubs then and there. Prune
trees abutting main streets and avoid obstruction to traffic and people’s
movement
¨ Use public toilets / urinals properly. Avoid nuisance in open spaces / road
margins
¨ Pay administrative charges and fees promptly
Whom to Contact for Service Deficiency
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Details
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Designation
and timings
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* Initial complaint
* Second contact
* Third contact
(If the deficiency persists)
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08. BIRTH AND DEATH REGISTRATION AND ISSUE OF EXTRACT
Under the Registration
of Births and Deaths Act., the urban local bodies play a vital role in
registering births and deaths within their territory and issue extracts of
births / deaths to the citizens.
The following officers are entrusted with the
responsibility of registration in this Municipality:-
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1. Commissioner
2. Commissioner
3. Sanitary Inspector
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Custodian of
Records
Chief Registrar for the town
Registrar
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** Add here the organisational arrangements for
this sector and officers / Staff responsible, area wise for registration,
where to register and what documants and fees are required.
Service / Functions
¨
Birth Registration
¨ Death Registration
¨ Issue of extract of Birth Register
¨ Issue of extract of Death Register
¨ Application via online
(** Where applicable)
Response Time For Services / Grievances
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Details
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Rate of fees
(Fill up this column for all items)
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Time Schedule
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Registration
of Birth
From the Date of Birth
1. Within 21 days
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At once
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2. From 21 days up to 30 days
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At once
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3. From 30 days up to 1 year
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7 days
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4. More than 1 year (with court order)
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7 days
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I.
Registration of Child’s Name in the Birth Register
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At once
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1. From the date of Birth upto 1 year
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3 days
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2. More than 1 year
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7 days
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II.
Registration of Death
From the date of death
1. Within 7 days
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At once
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2. From 7 days upto 30 days
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At once
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3. From 30 days upto one year
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7 days
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4. More than 1 year (with Court Order)
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7 days
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III.
Birth / Death Certificates
Remittance of fees for First copy
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-- days
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Additional copy / each additional copy
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-- days
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** Add if
there is any additional service with time schedule.
|
Needed Cooperation from Citizens
¨ Register Birth immediately after birth
¨ Name the child, preferably before registration
¨ Informants for Registration should be responsible persons who could give
correct personal information to avoid problems later
¨ Register death immediately after occurrence
¨ Informants should be responsible persons who could give correct personal
information
¨ Avoid nick names or alias names in giving information both for the Birth
and Death
¨ Insist on giving details to the Hospital where delivery occurs for
registration and a copy of the Report forwarded to the Registration Authority
¨ For extracts give correct details and pay the required fees for copies and
search fees
¨ Inform the mode by which you would like to receive the extract – through
mail or in person or through messenger
¨ If it is through Messenger, give a specific written authorisation to
collect the extract
¨ Do not insist on recording “Cause of death” in the extract for death
certificate, as it is not given, even though the information is entered in
the main register of deaths.
Whom To Contact For Deficiency Of Service
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Details
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Designation
and timings
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First complaint
Second contact
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Municipal Health Officer, 26800437
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It is a
national service to Register Birth / Death without omission
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09. PREVENTION OF FOOD ADULTERATION
This specialty in this municipality is not
available but the responsibility of enforcement of the “Prevention of Food
Adulteration Act” within the Municipal limit. The trades / traders handling
food articles are also licensed.
**
Here details of organisational structure for this service, division of
responsibility among various officers, rate of licence fees, how to apply
and receive the licence, penalties for offense under the Act., may be given
briefly in two paragraphs.
|
Functions / Services / Enforcement
¨ Have a watch over the sale of food articles
within the territory
¨ If there are complaints or suspicion take samples of the food and send it
to laboratory of analysis
¨ If found adulterated, prosecute the offender in a court of law and pursue,
so that it will act as a deterrent
¨ Issue licence for trades under the Act after verification and collection of
fees
¨ Create awareness among people and traders
Response Time for Service / Grievance
Redressal
|
Details
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Time Schedule
|
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1. Issue of Application Form
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At Information Centre on all working days
on the spot
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2. Receipt of application with fees
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At Information Centre on all working days
on the spot
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3. Intimation to the applicant regarding
defects, if any noticed in the application
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Within a week
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4. After rectification of defects, issue of
notice / chalan for remittance of fees
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Within 30 days from the receipt of
application
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5. Issue of License
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45 days
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6. Belated remittance of fees
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--- % Penalty
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Renewal of License
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Issue of application form
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At Information centre on all working days
on the spot
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Receipt of application / remittance of fees
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Renewal of license
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Within 45 days
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Citizens Cooperation Solicited
¨ Traders should avoid selling adulterated
food articles or articles which are not safe for consumption, as a service to
the people
¨ Traders may inform suspected adulterated food articles in circulation
¨ Traders to obtain municipal license or renew license without fail at the
appropriate time paying the prescribed fee
¨ Insist on license card from the Authorities, if not issued within 45 days
¨ Citizens may report adulterated food staff under circulation to municipal
Authorities, as it may save a valuable life.
Whom To Contact for Deficiency Of Service
|
Details
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Designation
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* First complaint
* Second contact
* Third contact
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Sanitary Supervisor
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10. OTHER TRADES LICENSING
These are normally called “Dangerous and
offensive Trades” The Municipality regulates and issues licenses for using
any premises within the town for running trades and installation of
machineries therefor. The responsibility for regulation and issue of license
is entrusted with the following officials of the Municipality.
** Here give a brief
paragraph indicating organisational arrangements to receive applications,
scrutinise and issue of licenses, the rates of fees (if it is a long list,
give it in annexure), how to apply and receive, what documents are to be
produced for the same
|
Functions / Services
¨ Notify the trades, which need license
together with the rate of license fees
¨ Field verification and issue of license / or renewed license
¨ Regulate the trades imposing appropriate conditions to avoid inconvenience
/ nuisance to general public
¨ Fixation of rate of license fee and collection including belated fees
Response Time for Service / Grievance
Redressal
|
Details
|
Time Schedule
|
|
1. Issue of Application Form
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2. Receipt of application with fees
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3. Intimation to the applicant regarding
defects, if any noticed in the application
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Within a week
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4. After rectification of defects, issue of
notice / chalan for remittance of fees
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Within 30 days from the receipt of
application
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5. Issue of License
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45 days
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6. Belated remittance of fees
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--- % Penalty
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Renewal of License
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Issue of application form
|
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Receipt of application / remittance of fees
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Renewal of license
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Within 45 days
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Citizens Cooperation Solicited
¨ Avoid unauthorised running of trades or
machineries without license
¨ Adhere to the license conditions scrupulously
¨ Obtain licence / renewal of licence without omission and promptly
¨ Remit the fees due promptly
¨ Do not encroach foot paths, streets by show casing the materials outside
the shop
Whom To Contact for Deficiency Of Service
|
Details
|
Designation
and timings
|
|
* Initial complaint
* Second contact
* Third contact
|
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(Fill up with designation of the office and
Telephone no)
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11. IMMUNISATION
This Municipality is playing an active role
in immunisation according to schedule and in nation wile special drives for
immunisation. The Health officer or Commissioner of the Municipality and his
team of Doctors and para-medical staff are entrusted with the responsibility
for immunisation programs
|
** Here give
a brief on general immunisation schedule, where to come and the
organisational arrangements made for this service.
|
FUNCTIONS / SERVICE
¨ Field survey and extension work by para
medical staff
¨ Regular immunisation at designated places
¨ Special nation-wide programmes on immunisation
¨ Creating awareness among people for timely immunisation
Response Time For Service / Grievance
Details Time
schedule
Vaccination to public : Every Wednesday of a week
Vaccination for specific disease : At once, at the
concerned centres
Polio Vaccination : Every Year
Anti – filaria : Once in a year through tablets
Certificate of Vaccination : Two days
|
**
Add any other service, if provided and the time schedule
|
How Can the Citizens Help
¨ Adhere to immunisation schedule for your
children
¨ Contact municipal authorities in case of any out break of dangerous
diseases
Whom To Contact for Service / Grievance
Redressal
|
Details
|
Designation
|
|
* Initial Complaint
* Second contact
|
Sanitary Supervisor
|
Functions / Services
¨ Providing maternity and child care
¨ Providing help and advice on Family welfare issues
¨ Immunisation and vaccination
¨ Disease preventive and curative measures
¨ Creating awareness for hygiene and immunisation
Response time for service / grievance
|
Details
|
Time Schedule
|
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1. Service Maternity
|
Daily except Sundays
|
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2. Dispensary
|
Daily except Sundays
|
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3. Advise on Family welfare
|
Daily except Sundays
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Whom to Contact
|
Details
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Designation
|
|
* First Complaint
* Second Contact
|
Sanitary Supervisor
|
12. TOWN PLANNING
The Record Clark is entrusted with the
responsibility of Town Planning activities. The branch looks after regulation
of building activities / lay out and other planning permissions. The planning
permission is granted by Local Planning Authority headed and the Building
permission is granted by the commissioner.
|
**
Add here the organisational structure, how to apply, and what documents are
required
|
Functions / Services
¨ Granting permission for construction or
alteration of building
¨ Lay out / sub division plan approval
¨ Action against unauthorised constructions, violation and encroachments
¨ Preparation of master plan and other development plans and their
enforcement
Response Time for Service / Grievance
Redressal
Approval of Building Plan and issue of
Building Licence
|
Sl.No
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Details
|
Time Schedule
|
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1
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Issue of application forms / Remittance of
fees
|
|
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2
|
Issue of acknowledgement
|
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3
|
Intimation to the applicant on
rectification of defects noticed in the application
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Within a week
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4
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Suggestions to the applicant for
rectification of defects
|
Within a week
|
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5
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After rectification of defects, issue of
notice / chalan for remittance of fees for building license
|
Within a week
|
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6
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Issue
of Building Licence:
Application for renewal of building licence
|
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7
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Renewal of building licence
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7 days
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8
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Plot sub division approval
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30 days
|
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9
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Layout approval
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30 days
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10
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License to Licensed surveyors
|
30 days
|
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12
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Demolition of unauthorised construction on
public property
|
15 days
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11
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Demolition of dangerous structures
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30 days
|
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12
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Removal of encroachment in Roads and
municipal properties
|
15 days
|
How Citizens can help
¨ Cooperation with enforcement staff
¨ No unauthorised construction or addition / alteration in the premises
¨ Start construction only after getting an approved plan
¨ Do not buy plots for construction in unapproved layouts
¨ Layout Developers to hand over Road, drains and other infrastructure to the
Municipality after completion and before selling plots
¨ Follow the building Rules, Development control Rules and other regulations
¨ Report illegal constructions, dangerous constructions
¨ Avoid encroachments on public property and ensure foot paths are
clear
Whom to contact for service deficiency
|
Details
|
Designation
|
|
* First Complaint
* Second Contact
|
Sanitary Supervisor
|
13. ROADS, STREET LIGHTS
Roads
The Municipal Technical Assistant and his
team of officers are entrusted with the responsibility of maintaining roads
belonging to Municipality within the Municipal limit.
** Add a brief
note here about the total length of roads and no of street lights maintained
by the Municipality, and also by other agencies within the Municipality,
measures taken to improve this service during the recent years. The ongoing
programmes may also be briefly indicated here
Functions / services
¨ Construction and maintenance of roads,
culverts, bridges, storm water drains.
¨ Repairs to potholes and bad patches
¨ Resurfacing the roads
¨ Widening and improvement of existing roads
¨ Repairs and maintenance of foot paths
¨ Maintenance of street furniture including street lights
¨ Provision of parking facilities
¨ Permitting display of advertisements
¨ Maintenance of traffic islands
¨ Maintenace of side drains, avenue trees,
¨ Flood control measures to reduce damage
Response time for service / Grievance
redressal
|
Sl.No
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Details
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Time Schedule
|
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1
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Restoration of damages caused to roads due
to natural calamities
|
3 days
|
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2
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Filling of potholes in the roads
|
10 days
|
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3
|
Road cutting permission
|
7 days
|
|
4
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Patch work on roads
|
30 days
|
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5
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Removal of encroachments causing hindrance
to traffic
|
3 days
|
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6
|
Replacing of missing manhole lids on the
drains
|
3 days
|
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7
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Removal of debris and construction
materials on road sides by the owner of the building
|
1 week
|
|
8
|
If not removed by the owner, removal by
Municipality on collection of expenses
|
1 Week
|
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9
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Removal of water stagnation
|
24 Hours
|
|
10
|
Removal of drain blckage Emergency
Normal
|
24 Hours
3 days
|
Street lights
|
Sl.No
|
Details
|
Time Schedule
|
|
1
|
Repairs to Non-burning of street lights at
main roads / streets
|
2 days
|
|
2
|
Repairs of street lights at inner street
|
3 days
|
Citizens cooperation solicited
¨ Do not damage the roads for public
functions. Adhere to guidelines prescribed therefor
¨ Do not dump debris and garbage in street margins
¨ Avoid encroaching roads / streets
¨ Avoid cutting roads without permission
¨ Do not allow house hold waste water to flow into the streets
¨ Do not throw garbage into drains
¨ Do not connect sewer lines to public drains
¨ Report water stagnations, missing manholes, damaged lights, light poles
¨ Maintain avenue trees in front of premises
Whom to contact for service deficiency
|
Details
|
Designation
|
|
* First Complaint
* Second Contact
* Third Contact
|
Sanitary Supervisor
Technical Assistant
|
14. REVENUE RESOURCES
Property Tax
Property Tax is a major revenue source for the Municipality. There are 11145
(Nos.) property Tax assessments.
|
** Add here a brief note
on the organisation structure for managing property tax, and profession
tax, the zonal officers, the other field officers entrusted with the
responsibility, the rate of tax and collection performance
|
Functions / Services
¨ Determining rate of Tax and dividing Zones
for the purpose
¨Assessment of Tax on all new constructions and additional tax for additional
constructions ensuring filling up of Self Assessment Returns by owners
¨ Collection of Tax
¨ Transfer of Title to properties
|
** Add here,
if there are any other major functions / services under the sector
|
Response time for service / Grievance
redressal
|
Sl. No
|
Details
|
Time Schedule
|
|
A
|
Assessment
of Property Tax :
|
|
|
1
|
Information regarding the assessment of
Property Tax
|
|
|
2
|
Issue of acknowledgement for self
assessment return
|
|
|
3
|
Application for inclusion in the assessment
register
|
|
|
4
|
Assessment Order for new and improvement to
the existing Building
|
20 days
|
|
b)
|
Name Transfer
|
|
|
|
Issue of form / acknowledgment
|
|
|
|
Issue of Orders
|
15 days
|
|
(a)
& (b)
|
Issue of
Certified Copies
|
|
|
1
|
Receipt of Forms and issue of
acknowledgment
|
|
|
2
|
Receipt of fees
|
|
|
3
|
Issue of copies
|
7 days
|
|
c)
|
Settling tax complaints
|
15 days
|
|
|
(Note : If any facility had been made on
line the information may be furnished here suitably altering the
details and time schedule
|
|
|
d)
|
Vacancy remission
|
30 days
|
Citizens cooperation solicited
¨
Report new / additional constructions promptly and file self assessment
returns fully furnishing the required information
¨ Pay Tax promptly without leaving any arrears.
¨ Insist on getting receipt for payment
¨ Avoid paying tax in installments
Whom to contact for service / complaint
|
Details
|
Designation
|
|
* First Complaint
* Second Contact
* Third Contact
(if deficiency persists)
|
Bill Collector
Commissioner
|
For profession tax and
other revenue sources also, any information required may be obtained from the
same offices. Similarly, any delay or service deficiency can also be
complained to the same officers
For Forms – See chart on Forms available with
information counters
15. SWARNA JAYANTHI SAHARI ROZGAR YOJANA
The objectives of
the scheme, implemented by the Municipality are :
1. Providing self-employment opportunity to the people
living below poverty line
2. Providing financial assistance for the economical
development of women and children Groups in urban areas below poverty line
3. Imparting training to those who are selected and
interested in self-employment
4. Engaging the public living below poverty line for
the works taken in urban areas under Wage Employment programme.
The people below poverty line may submit applications to
the Municipality and the applications shall be scrutinized with reference to
the list of people below poverty line and the eligible persons shall be
recommended for financial assistance by banks.
|
Sl.
No
|
Details
|
Time
schedule
|
|
1
|
Receipt of application form
|
|
|
2
|
Submission of application
|
|
|
3
|
Recommendation to banks for assistance
under the scheme
|
30 days
|
|
4
|
Imparting training to eligible candidates
|
15 Days
|
Whom to contact for service deficiency
|
Details
|
Designation
|
|
* First Complaint
* Second Contact
|
Community Organizer
Commissioner
|
16. RAIN WATER HARVESTING
Rain water Harvesting
Rain water Harvesting
is collection of rain water for drinking and other purposes.
Why should Rain water be saved
¨ To
meet water demand for domestic use
¨ To raise the ground water level
¨ To improve the quality of ground water
¨ To prevent infiltration of sea water in nearby areas
of sea shore.
Method of harvesting Rain Water
¨ Rain
water can be harvested by two methods.
¨ Rooftop harvesting
¨ Surface run off harvesting
¨ Rain water from roof top can be straight away let
into wells / Borewells
¨ Rain water in the open spaces can be collected
adopting various rain water harvesting methods
Collecting of Rain water from the terrace of
the Buildings
a)
Collecting through well
b) Collecting through borewell
To harvest Rain water in open space
a)
Percolation / Recharge pit
b) Percolation / Recharge pit with bore
c) Recharge trench
d) Recharge well
Harvesting of Rain water from thatched and
tiled house
¨
Rain water from the thatched and tiled houses are collected through gutters
in a small pit used as filter
¨ Rain water can be collected on the thatched roof by
using polyphone sheets
¨ Rain water collected through filter can be stored in
a tank or existing sump
¨ Rain water from the roof top collected through
gutter can be stored directly in tanks for domestic use. However, bleaching
powder is to be added now and then for ensuring the quality of water.
Whom to contact for service deficiency
|
Details
|
Designation
|
|
For Demonstration
For Installation
|
Technical Assistant
|
17. E-GOVERNANCE
¨ Birth & Death certificates are issued
through computer service centers
|
**
Add Appropriate additional information here
|
Web site
¨ Public can get general information of the
Municipality ¨ Public can have the details of all activities of Municipality
through the WEBSITE
Details of various applications / forms
issued at Information Centre
|
Sl.No
|
Details
|
Application fee
|
|
1
|
Application for Water Supply HSC
|
(Present rate to be mentioned. If it
is free, it may also be mentioned.
|
|
2
|
Application for Underground Drainage
Connection
|
|
|
3
|
Application for approval of Building Plan
|
|
|
4
|
1)
Application for trade licences
|
|
|
|
2)
Application for licence under prevention of Food Adulteration Act
|
|
|
5
|
1) Application for Birth Certificate
|
|
|
|
2) Application for Death Certificate
|
|
|
6
|
Property tax self assessment return – name
transfer application
|
|
|
7
|
Application for assessment of Property tax
|
|
|
8
|
Property Tax appeal form
|
|
|
9
|
Other forms
|
|
|
** Add if there are any
additional forms frequently required by citizens.
|
OTHER INSTITUTIONS AND SERVICE
|
Sl.No
|
Type of Institution
|
Nature of service
|
|
1
|
Library / Reading Room
|
News papers, Magazines Books – Free service
|
|
2
|
Sevai Maiyam
|
|
|
3
|
…
|
|
Name and Telephone Nos., of Chairperson,
Vice-Chairperson
|
Sl.No
|
Name
|
Telephone
Number
|
|
|
Thiru /
Thirumathi
|
Office
|
Residence
|
|
1
|
Thiru.D. Mahendran Chairperson
|
|
|
|
2
|
Thiru.A.J. Poul, Vice-Chairperson
|
|
|
In case of persistent defaults, please
contact
Regional Director of Municipal
Administration, Chengalpet , Phone No. 27424192
Commissioner of Municipal Administration, Chennai – 5 - Phone No.
28530363