CITIZEN CHARTER

CONTENTS

01. INTRODUCTION
02. FOREWORD BY CHAIRPERSON
03. OBJECTIVES
04. ABOUT US
05. WATER SUPPLY
06. SEWERAGE
07. HEALTH AND SANITATION
08. BIRTH AND DEATH REGISTRATION AND ISSUE OF EXTRACT
09. PREVENTION OF FOOD ADULTERATION
10. OTHER TRADES LICENSING
11. IMMUNISATION
12. TOWN PLANNING
13. ROADS, STREET LIGHTS
14. REVENUE RESOURCES
15. SWARNA JAYANTHI SAHARI ROZGAR YOJANA
16. RAIN WATER HARVESTING
17. E-GOVERNANCE

01. INTRODUCTION

Tamilnadu is leading in many Urban Sector reforms. As part of its commitment to enhance the responsiveness and effectiveness of the civic services rendered by the urban local bodies, the State Government decided to introduce ‘Citizens Charter’ in all the urban local bodies in G.O.Ms. No. 58 MAWS Department dated 16.4.1998. The first edition of the ‘Citizens Charter’ was released by all city municipal corporations and municipalities in the State in the year 1998-1999. It has improved the transparency and effectiveness of the local body administration. Based on the experience gained over the past few years and the feedback, it has been decided to bring this second edition of the ‘Citizens Charter’ with improved information to citizens to make every citizen’s interaction with the civic body easy, simple, hassle free and efficient and also ensuring accountability and transparency.

This charter documents the citizen’s entitlement to municipal services, quality of services, quick access to information, stages to redressal of grievances and time bound.

This charter also documents, apart from what we can offer the citizens, what the citizens can do to help us serve them better and what can be achieved if both of us join together.

02. FOREWORD BY CHAIRPERSON

The Municipal Council of Thiruverkadu has adopted this second edition of citizen charter renewed commitment to provide efficient and prompt civic services to the citizens and with the fond hope that on their part, the citizens would respond and reciprocate in a positive way.

We consider this as a charter of responsibilities for us in the Municipality, both elected representatives and officials, to make a sound and responsive administration to make the town clean, green and most liveable for the citizens.

The first edition of the citizen charter was only to give specific information to the people of this town on ensuring quick response to their needs and redressal of certain grievances. Now, we are introducing on line complaint system for certain services and a three – step normal complaint redressal system for all other services to ensure quick and efficient redressal of grievances in a time bound manner.

** Add here briefly what the Thiruverkadu Municipality has done to improve the civic services and introduce innovative practices for the benefit of the citizens in the recent years.

We shall acknowledge on the spot all complaints, returns, declarations, applications, intimations and all communications from the citizen.

We invite citizens to use this charter to ensure better standards of service and bring to the notice of the concerned authorities, as listed, any failure or non-compliance of citizens charter.

We invite greater participation, support and assistance from the citizens, which we value most.

We strive each day to improve the quality of life of our citizens.

03. OBJECTIVES

This Citizens’ Charter is a commitment of the to achieve a STAR system.
* Simple
* Transparent
* Accountable
* Responsive
in the administration of the civic body in fulfilling the needs of the citizens of this town.

¨ By providing all important information to the Citizens about the services being delivered by the Municipality.
¨ By creating a system which will receive public grievances and redress the same qualitatively and time bound.
¨ By soliciting the cooperation of the citizens in fulfilling their aspirations by mutual trust, confidence and help and by making them aware of their duties to the community.
¨ By making each citizen’s interaction with us easy, simple, hassle-free and efficient, while ensuring accountability and transparency.
¨ By introducing e-governance and automated access to all our functions and services and by directing the resultant flow of efficiency-gains towards the citizens.
¨ By being fair, efficient, citizen – friendly and outcome – focused.

04. ABOUT US

Thiruverkadu Selection Grade Municipal town in Thiruvallur District is Located at a very close proximity to Chennai megacity. This town possesses the appearance and Character similar to many of the town in Tamil Nadu which bears the seal of Religion.The famous temple in this town is devoted to Lord Sri Devi Karumariamman Temple and Lord Siva Temple. This Temple on each new moon day attract a large number of people from all around. It is the nucleus for the development of this town and present development pattern has emerged from a small village at the beginning of 50 years. Thiruverkadu town was constituted as a Municipality during from 2004 on wards, Thiruverkadu is functioning as a grade III Municipality with 28.50Sq.Km.in extent.

This town consists of four revenue villages namely Thiruverkadu, Numbal, Sundasozhapuram, Veeraragavapuram, Ayanambakkam, Perumalagaram and Koladi. The town is divided into 18 wards. Thiruverkadu town is located at a distance of 16 Kms. west of Chennai City. This lies on chennai Bangalore National Highwary Road and Chennai Thirupathi Trunk road. It is situated 13 9” North latitude and 79 55” E longitude. The present extent of this town is 10.75 Sq.Kms., Poondi reservoir from where drinking water is drawn to Chennai city is at about 9 Kms. from this town, Map No.(1) depicts the location of Thiruvallur Town.

** Add other unique features of your town briefly in one paragraph.

The Municipality provides the following major services
1) Water Supply
2) Sewerage
3) Waste Management
4) Roads
5) Drains
6) Street Lights
7) Public Conveniences

** Note : Indicate other major or uniqe services rendered by the corporation.

The Municipality also enforces and regulates the following activities.
1) Tax administrations.
2) Planning and Building permission
3) Trade and other licenses
4) Registration of Birth and Deaths

For each of the above services and activities, this charter provides information about the details of services offered, response time for rendering the services or redressing grievances, whom to complain in case of default for providing the required services and how a citizen can help.

This charter lists the names of Chairperson, Vice-Chairperson and Councillors and their contact Telephone numbers for better interaction of the citizens. The Charter also lists out the names, designations and contact Telephone numbers of key officials dealing with major issues.

The co-operation of the citizens is solicited broadly in the following aspects:-

¨ Segregate wastes at source
¨ Do not throw waste in Drains, streets
¨ Deposit wastes only at specified places and dust bins
¨ Do not allow children to defecate in open spaces
¨ Avoid connecting sewerage lines to open drains
¨ Avoid encroachments on public places
¨ Avoid occupation of roads and footpaths with unauthorised stacking of materials
¨ Avoid letting of waste water on to roads
¨ Conserve rain water and provide rain water harvesting structures in every building
¨ Avoid leaving animals on roads and public places
¨ Avoid misuse of public places including parks, open spaces, public toilets, markets, Bus stands
¨ Plant trees within and in front of premises, water them and nurture them to grow
¨ Report leakage of water, bursting of water / sewage pipes, burning of street lights during day time, damage of public properties posing health hazard
¨ Avoid damage of public properties.
¨ Ensure prompt payment of property tax, profession tax , Water charges license fees and other Municipal dues.
¨ Adhere to Building Rules and avoid violations, unauthorised constructions
¨ Adopt universal immunization
¨ Complain to the right officer in time and liaise with the ward councillor.

** Add here any specific topic unique to your city on which you need cooperation and participation of the citizens.

05. WATER SUPPLY

The Municipal Technical Assistant and his team of Technical Assistant and Staff are responsible for protected drinking water supply in the town. For a population of 32221; the town requires a daily quantity of . . . . . mld. On an average, the per capita supply is maintained at 25 lpcd

** Here add a paragraph on the special features of your water supply system and the efforts made to augment the supply in recent years.

Services / Functions

¨ Operation and Maintenance of Head works for water supply and distribution of drinking water to house holds and public stand posts
¨ Sanctioning new House service connection
¨ Conveyance and distribution of water for private and public uses.
¨ Billing and collection of water charges
¨ Creating awareness among people to conserve water and instal Rain Water Harvesting structures

Response Time for Complaints

Details

Time Schedule / Response

I. Water Supply :
(Subject to availability of sanctioned strength of HSCs.)
1.a) Issue of application for new water supply house service connection

 

b) Receipt of filled applications with fees

 

c) Issue of acknowledgement

 

d) Intimation to the applicant on rectification of defects noticed in the application

 

e) After rectification of defects, issue of notice / chalan for remittance of fees for water supply connection

 

f) Effecting Water Supply House service connection

 

II Complaints / Defects :
1. Replacement of defective meter

 

2. Rectification of pollution in drinking water supply

 

3. Arresting of Leakage of water in the mains

 

4. Minor repairs

 

5. Major repairs

 

6. Repairs to hand pumps

 

7. Repairs to public fountain

 

8. Repairs to India Mark 2 pumps / Bore wells

 

9. Deficiency in chlorinating

 

10. For prevention of Fire

 

III. Special Demand:
1. Supply of water through lorry Tanker

 

2. Supply of water through lorry for Marriage / Festival

 

Needed Cooperation from Citizen

¨ Avoid wastage of water. Do not use drinking water for gardening and other similar purposes
¨ Do not draw water unauthorisedly or through installation of pumps in municipal connection
¨ Get the repairs attended after proper intimation to corporation and under the supervision of Municipal Engineering Staff
¨ Pay water charges and other dues promptly and avoid disconnection
¨ Conserve rain water and instal Rain Water Harvesting structures in all buildings.
¨ Keep the tap closed both in house and in public stand post to avoid pollution
¨ Report water leakage, theft as a public service
¨ Do not tamper with water supply connection or meters

Whom to Contact for Redressal of Grievance

Details

Designation

* Initial complaint
* Second contact
* Third contact
(if the defect continues)

Sanitary Supervisor
Municipal Engineer
Commissioner

06. SEWERAGE

The Municipal Engineer and his team of Engineers and staff are entrusted with the responsibility of maintaining this service.

** Give here a brief note in one or two small paragraphs, the salient features of under ground sewerage scheme, the efforts taken to improve the service and the ongoing and proposed works.

FUNCTIONS / SERVICES

¨ Operation and maintenance of installations relating to sewerage system
¨ Sanctioning of new house hold sewerage connections and maintenance of house hold connections
¨ Maintenance of sewerage Treatment plant and sewerage farms
¨ Cleaning of septic Tanks
¨ Revenue Collection

Response Time for Complaint Redressal

Underground Sewerage Connection

Details

Time Schedule

I. Sewerage Connection

1.a) Issue of application from

 

b) Receipt of filled in application with fees

 

c) Issue of acknowledgement

 

d) Intimation to the applicant on rectification of defects noticed, if any, in the application

 

e) After rectification of defects, issue of notice / chalan for remittance of fees for drainage connection

 

f) Remittance of fees / issue of receipt

 

g) New Connection Commissioning

 

2. Complaints of Blockage / Leakage of drainage

 

3. Rectification of defects in Drainage connection

 

4. Replacement of missing manhole lid

 

II. Septic Tank Cleaning

Details

Time Schedule

1. Receipt of Application / Remittance of fees

 

2. Cleaning of Septic tank

 

Needed Cooperation from Citizens

¨ Do not throw other waste including animal waste and debris into the sewage lines
¨ Do not connect sewage outlets to public open drains or roadsides
¨ Adhere to safety measures before entrusting cleaning of septic tanks etc to private persons
¨ Do not tamper with sewage connections
¨ Pay tax and service charges promptly
¨ Avoid environment pollution or nuisance due to your facility

Whom to Contact for Service Deficiency

Details

Designation and timings

* Initial complaint
* Second contact
* Third contact
(If deficiency persists)

Sanitary Supervisor
Technical Assistant

 

(Please provide here the designation of the office with the Telephone no.)

 

07. HEALTH AND SANITATION

Solid Waste Management

The waste management in the town is entrusted with the . . . . . . . . . . . . . and a team of . . . . . . . . . The aim of the Municipality is 100% collection of garbage generated in the town daily.

** Here a brief note can be added indicating the no. of divisions, personnel engaged, privatisation introduced, if any, daily volume of garbage cleared, modernisation efforts of solid waste management, innovative practices etc.,

Functions / Services

¨ Daily street cleaning and transportation of waste
¨ Night sweeping in Bus stands and market places
¨ Disposal of waste collected through various methods
¨ Removal of debris and construction wastes
¨ Special conservancy arrangements during festivals and other important occasions attracting large number of people
¨ Bulk clearance of wastes in special premises like Kalyanamantapams, Hotels etc.,
¨ Maintenance and cleaning of public toilets, urinals on a daily basis
¨ Removal of dead animals
¨ Fee collection

Response Time for Redressal Of Grievance

Waste Management

Sl. No.

Details

Time Schedule

1

Cleaning of Streets and Road

Monday to Saturday from 5.30 a.m. to 10.30 a.m. from 2.30 p.m. to 5.30 p.m. at all places (subject to change in respective Municipality)

2

Market and Bus-stand places

From 9.00 p.m. to next day 4.00 a.m.

3

Collection and removal of Garbage

Daily

4

Cleaning of public toilets, urinals

Daily

5

Complaints regarding non-removal of garbages

24 Hours

6

Removal of dead animals

24 Hours

7

Complaints regarding non-sweeping of roads

24 Hours

8

Complaints regarding removal of debris

3 days from intimation

9

Complaints regarding removal of blockages in Public Toilets

24 Hours

Needed Cooperation from Citizens

¨ Do not throw wastes into open drains or streets
¨ Clean your premises and deposit wastes in the designated points before street clearance by conservancy staff
¨ Segregate house hold wastes as per guidelines
¨ Report non-clearance of garbage / debris to the designated authorities
¨ Keep your premises clean. Remove bushes and shrubs then and there. Prune trees abutting main streets and avoid obstruction to traffic and people’s movement
¨ Use public toilets / urinals properly. Avoid nuisance in open spaces / road margins
¨ Pay administrative charges and fees promptly

Whom to Contact for Service Deficiency

Details

Designation and timings

* Initial complaint
* Second contact
* Third contact
(If the deficiency persists)

 

08. BIRTH AND DEATH REGISTRATION AND ISSUE OF EXTRACT

Under the Registration of Births and Deaths Act., the urban local bodies play a vital role in registering births and deaths within their territory and issue extracts of births / deaths to the citizens.

The following officers are entrusted with the responsibility of registration in this Municipality:-

1. Commissioner
2. Commissioner
3. Sanitary Inspector

Custodian of Records
Chief Registrar for the town
Registrar


** Add here the organisational arrangements for this sector and officers / Staff responsible, area wise for registration, where to register and what documants and fees are required.

Service / Functions

¨ Birth Registration
¨ Death Registration
¨ Issue of extract of Birth Register
¨ Issue of extract of Death Register
¨ Application via online
(** Where applicable)

Response Time For Services / Grievances

Details

Rate of fees
(Fill up this column for all items)

Time Schedule

Registration of Birth

From the Date of Birth
1. Within 21 days

 

At once

2. From 21 days up to 30 days

 

At once

3. From 30 days up to 1 year

 

7 days

4. More than 1 year (with court order)

 

7 days

I. Registration of Child’s Name in the Birth Register

 

At once

1. From the date of Birth upto 1 year

 

3 days

2. More than 1 year

 

7 days

II. Registration of Death

From the date of death
1. Within 7 days

 

At once

2. From 7 days upto 30 days

 

At once

3. From 30 days upto one year

 

7 days

4. More than 1 year (with Court Order)

 

7 days

III. Birth / Death Certificates

Remittance of fees for First copy

 

-- days

Additional copy / each additional copy

 

-- days

 

** Add if there is any additional service with time schedule.

Needed Cooperation from Citizens

¨ Register Birth immediately after birth
¨ Name the child, preferably before registration
¨ Informants for Registration should be responsible persons who could give correct personal information to avoid problems later
¨ Register death immediately after occurrence
¨ Informants should be responsible persons who could give correct personal information
¨ Avoid nick names or alias names in giving information both for the Birth and Death
¨ Insist on giving details to the Hospital where delivery occurs for registration and a copy of the Report forwarded to the Registration Authority
¨ For extracts give correct details and pay the required fees for copies and search fees
¨ Inform the mode by which you would like to receive the extract – through mail or in person or through messenger
¨ If it is through Messenger, give a specific written authorisation to collect the extract
¨ Do not insist on recording “Cause of death” in the extract for death certificate, as it is not given, even though the information is entered in the main register of deaths.

Whom To Contact For Deficiency Of Service

Details

Designation and timings

First complaint
Second contact

Municipal Health Officer, 26800437

It is a national service to Register Birth / Death without omission

09. PREVENTION OF FOOD ADULTERATION

This specialty in this municipality is not available but the responsibility of enforcement of the “Prevention of Food Adulteration Act” within the Municipal limit. The trades / traders handling food articles are also licensed.

** Here details of organisational structure for this service, division of responsibility among various officers, rate of licence fees, how to apply and receive the licence, penalties for offense under the Act., may be given briefly in two paragraphs.

Functions / Services / Enforcement

¨ Have a watch over the sale of food articles within the territory
¨ If there are complaints or suspicion take samples of the food and send it to laboratory of analysis
¨ If found adulterated, prosecute the offender in a court of law and pursue, so that it will act as a deterrent
¨ Issue licence for trades under the Act after verification and collection of fees
¨ Create awareness among people and traders

Response Time for Service / Grievance Redressal

Details

Time Schedule

1. Issue of Application Form

At Information Centre on all working days on the spot

2. Receipt of application with fees

At Information Centre on all working days on the spot

3. Intimation to the applicant regarding defects, if any noticed in the application

Within a week

4. After rectification of defects, issue of notice / chalan for remittance of fees

Within 30 days from the receipt of application

5. Issue of License

45 days

6. Belated remittance of fees

--- % Penalty

Renewal of License

Issue of application form

At Information centre on all working days on the spot

Receipt of application / remittance of fees

 

Renewal of license

Within 45 days

Citizens Cooperation Solicited

¨ Traders should avoid selling adulterated food articles or articles which are not safe for consumption, as a service to the people
¨ Traders may inform suspected adulterated food articles in circulation
¨ Traders to obtain municipal license or renew license without fail at the appropriate time paying the prescribed fee
¨ Insist on license card from the Authorities, if not issued within 45 days
¨ Citizens may report adulterated food staff under circulation to municipal Authorities, as it may save a valuable life.

Whom To Contact for Deficiency Of Service

Details

Designation

* First complaint
* Second contact
* Third contact

Sanitary Supervisor

10. OTHER TRADES LICENSING

These are normally called “Dangerous and offensive Trades” The Municipality regulates and issues licenses for using any premises within the town for running trades and installation of machineries therefor. The responsibility for regulation and issue of license is entrusted with the following officials of the Municipality.

** Here give a brief paragraph indicating organisational arrangements to receive applications, scrutinise and issue of licenses, the rates of fees (if it is a long list, give it in annexure), how to apply and receive, what documents are to be produced for the same

Functions / Services

¨ Notify the trades, which need license together with the rate of license fees
¨ Field verification and issue of license / or renewed license
¨ Regulate the trades imposing appropriate conditions to avoid inconvenience / nuisance to general public
¨ Fixation of rate of license fee and collection including belated fees

Response Time for Service / Grievance Redressal

Details

Time Schedule

1. Issue of Application Form

 

2. Receipt of application with fees

 

3. Intimation to the applicant regarding defects, if any noticed in the application

Within a week

4. After rectification of defects, issue of notice / chalan for remittance of fees

Within 30 days from the receipt of application

5. Issue of License

45 days

6. Belated remittance of fees

--- % Penalty

Renewal of License

Issue of application form

 

Receipt of application / remittance of fees

 

Renewal of license

Within 45 days


Citizens Cooperation Solicited

¨ Avoid unauthorised running of trades or machineries without license
¨ Adhere to the license conditions scrupulously
¨ Obtain licence / renewal of licence without omission and promptly
¨ Remit the fees due promptly
¨ Do not encroach foot paths, streets by show casing the materials outside the shop

Whom To Contact for Deficiency Of Service

Details

Designation and timings

* Initial complaint
* Second contact
* Third contact

 

(Fill up with designation of the office and Telephone no)

11. IMMUNISATION

This Municipality is playing an active role in immunisation according to schedule and in nation wile special drives for immunisation. The Health officer or Commissioner of the Municipality and his team of Doctors and para-medical staff are entrusted with the responsibility for immunisation programs

** Here give a brief on general immunisation schedule, where to come and the organisational arrangements made for this service.

FUNCTIONS / SERVICE

¨ Field survey and extension work by para medical staff
¨ Regular immunisation at designated places
¨ Special nation-wide programmes on immunisation
¨ Creating awareness among people for timely immunisation

Response Time For Service / Grievance

Details Time schedule
Vaccination to public : Every Wednesday of a week
Vaccination for specific disease : At once, at the concerned centres
Polio Vaccination : Every Year
Anti – filaria : Once in a year through tablets
Certificate of Vaccination : Two days

** Add any other service, if provided and the time schedule

How Can the Citizens Help

¨ Adhere to immunisation schedule for your children
¨ Contact municipal authorities in case of any out break of dangerous diseases  

Whom To Contact for Service / Grievance Redressal  

Details

Designation

* Initial Complaint
* Second contact

Sanitary Supervisor

Functions / Services

¨ Providing maternity and child care
¨ Providing help and advice on Family welfare issues
¨ Immunisation and vaccination
¨ Disease preventive and curative measures
¨ Creating awareness for hygiene and immunisation

Response time for service / grievance

Details

Time Schedule

1. Service Maternity

Daily except Sundays

2. Dispensary

Daily except Sundays

3. Advise on Family welfare

Daily except Sundays

Whom to Contact 

Details

Designation

* First Complaint
* Second Contact

Sanitary Supervisor

12. TOWN PLANNING

The Record Clark is entrusted with the responsibility of Town Planning activities. The branch looks after regulation of building activities / lay out and other planning permissions. The planning permission is granted by Local Planning Authority headed and the Building permission is granted by the commissioner.

** Add here the organisational structure, how to apply, and what documents are required

Functions / Services

¨ Granting permission for construction or alteration of building
¨ Lay out / sub division plan approval
¨ Action against unauthorised constructions, violation and encroachments
¨ Preparation of master plan and other development plans and their enforcement

Response Time for Service / Grievance Redressal

Approval of Building Plan and issue of Building Licence 

Sl.No

Details

Time Schedule

1

Issue of application forms / Remittance of fees

 

2

Issue of acknowledgement

 

3

Intimation to the applicant on rectification of defects noticed in the application

Within a week

4

Suggestions to the applicant for rectification of defects

Within a week

5

After rectification of defects, issue of notice / chalan for remittance of fees for building license

Within a week

6

Issue of Building Licence:

Application for renewal of building licence

 

7

Renewal of building licence

7 days

8

Plot sub division approval

30 days

9

Layout approval

30 days

10

License to Licensed surveyors

30 days

12

Demolition of unauthorised construction on public property

15 days

11

Demolition of dangerous structures

30 days

12

Removal of encroachment in Roads and municipal properties

15 days

How Citizens can help 

¨ Cooperation with enforcement staff
¨ No unauthorised construction or addition / alteration in the premises
¨  Start construction only after getting an approved plan
¨ Do not buy plots for construction in unapproved layouts
¨ Layout Developers to hand over Road, drains and other infrastructure to the Municipality after completion and before selling plots
¨ Follow the building Rules, Development control Rules and other regulations
¨ Report illegal constructions, dangerous constructions
¨ Avoid encroachments on public property and ensure foot paths are clear 

Whom to contact for service deficiency 

Details

Designation

* First Complaint
* Second Contact

Sanitary Supervisor

13. ROADS, STREET LIGHTS

Roads

The Municipal Technical Assistant and his team of officers are entrusted with the responsibility of maintaining roads belonging to Municipality within the Municipal limit.

** Add a brief note here about the total length of roads and no of street lights maintained by the Municipality, and also by other agencies within the Municipality, measures taken to improve this service during the recent years. The ongoing programmes may also be briefly indicated here

Functions / services  

¨ Construction and maintenance of roads, culverts, bridges, storm water drains.
¨ Repairs to potholes and bad patches
¨ Resurfacing the roads
¨ Widening and improvement of existing roads
¨ Repairs and maintenance of foot paths
¨ Maintenance of street furniture including street lights
¨ Provision of parking facilities
¨ Permitting display of advertisements
¨ Maintenance of traffic islands
¨ Maintenace of side drains, avenue trees,
¨ Flood control measures to reduce damage 

Response time for service / Grievance redressal

Sl.No

Details

Time Schedule

1

Restoration of damages caused to roads due to natural calamities

3 days

2

Filling of potholes in the roads

10 days

3

Road cutting permission

7 days

4

Patch work on roads

30 days

5

Removal of encroachments causing hindrance to traffic

3 days

6

Replacing of missing manhole lids on the drains

3 days

7

Removal of debris and construction materials on road sides by the owner of the building

1 week

8

If not removed by the owner, removal by Municipality on collection of expenses

1 Week

9

Removal of water stagnation 

24 Hours

10

Removal of drain blckage Emergency
Normal

24 Hours
3 days

Street lights

Sl.No

Details

Time Schedule

1

Repairs to Non-burning of street lights at main roads / streets

2 days

2

Repairs of street lights at inner street

3 days

Citizens cooperation solicited

¨ Do not damage the roads for public functions. Adhere to guidelines prescribed therefor
¨ Do not dump debris and garbage in street margins
¨ Avoid encroaching roads / streets
¨ Avoid cutting roads without permission
¨ Do not allow house hold waste water to flow into the streets
¨ Do not throw garbage into drains
¨ Do not connect sewer lines to public drains
¨ Report water stagnations, missing manholes, damaged lights, light poles
¨ Maintain avenue trees in front of premises  

Whom to contact for service deficiency

Details

Designation

* First Complaint
* Second Contact
* Third Contact

Sanitary Supervisor
Technical Assistant

14. REVENUE RESOURCES

Property Tax
Property Tax is a major revenue source for the Municipality. There are 11145 (Nos.) property Tax assessments.

** Add here a brief note on the organisation structure for managing property tax, and profession tax, the zonal officers, the other field officers entrusted with the responsibility, the rate of tax and collection performance

Functions / Services

¨ Determining rate of Tax and dividing Zones for the purpose
¨Assessment of Tax on all new constructions and additional tax for additional constructions ensuring filling up of Self Assessment Returns by owners
¨ Collection of Tax
¨ Transfer of Title to properties

** Add here, if there are any other major functions / services under the sector

Response time for service / Grievance redressal

Sl. No

Details

Time Schedule

A

Assessment of Property Tax :

 

1

Information regarding the assessment of Property Tax

 

2

Issue of acknowledgement for self assessment return

 

3

Application for inclusion in the assessment register

 

4

Assessment Order for new and improvement to the existing Building

20 days

b)

Name Transfer

 

 

Issue of form / acknowledgment

 

 

Issue of Orders

15 days

(a) & (b)

Issue of Certified Copies

 

1

Receipt of Forms and issue of acknowledgment

 

2

Receipt of fees

 

3

Issue of copies

7 days

c)

Settling tax complaints

15 days

 

(Note : If any facility had been made on line the information may be furnished here suitably  altering the details and time schedule

 

d)

Vacancy remission

30 days

Citizens cooperation solicited

¨ Report new / additional constructions promptly and file self assessment returns fully furnishing the required information
¨ Pay Tax promptly without leaving any arrears.
¨ Insist on getting receipt for payment
¨ Avoid paying tax in installments

Whom to contact for service / complaint

Details

Designation

* First Complaint
* Second Contact
* Third Contact
(if deficiency persists)

Bill Collector
Commissioner
 
 

For profession tax and other revenue sources also, any information required may be obtained from the same offices. Similarly, any delay or service deficiency can also be complained to the same officers

For Forms – See chart on Forms available with information counters

15. SWARNA JAYANTHI SAHARI ROZGAR YOJANA

The objectives of the scheme, implemented by the Municipality are :
1. Providing self-employment opportunity to the people living below poverty line
2. Providing financial assistance for the economical development of women and children Groups in urban areas below poverty line
3. Imparting training to those who are selected and interested in self-employment
4. Engaging the public living below poverty line for the works taken in urban areas under Wage Employment programme.
The people below poverty line may submit applications to the Municipality and the applications shall be scrutinized with reference to the list of people below poverty line and the eligible persons shall be recommended for financial assistance by banks.

Sl. No

Details

Time schedule

1

Receipt of application form

 

2

Submission of application

 

3

Recommendation to banks for assistance under the scheme

30 days

4

Imparting training to eligible candidates

15 Days

Whom to contact for service deficiency

Details

Designation

* First Complaint
* Second Contact

Community Organizer
Commissioner

16. RAIN WATER HARVESTING

Rain water Harvesting

Rain water Harvesting is collection of rain water for drinking and other purposes.

Why should Rain water be saved

¨ To meet water demand for domestic use
¨ To raise the ground water level
¨ To improve the quality of ground water
¨ To prevent infiltration of sea water in nearby areas of sea shore.

Method of harvesting Rain Water

¨ Rain water can be harvested by two methods.
¨ Rooftop harvesting
¨ Surface run off harvesting
¨ Rain water from roof top can be straight away let into wells / Borewells
¨ Rain water in the open spaces can be collected adopting various rain water harvesting methods

Collecting of Rain water from the terrace of the Buildings

a) Collecting through well
b) Collecting through borewell

To harvest Rain water in open space

a) Percolation / Recharge pit
b) Percolation / Recharge pit with bore
c) Recharge trench
d) Recharge well

Harvesting of Rain water from thatched and tiled house

¨ Rain water from the thatched and tiled houses are collected through gutters in a small pit used as filter
¨ Rain water can be collected on the thatched roof by using polyphone sheets
¨ Rain water collected through filter can be stored in a tank or existing sump
¨ Rain water from the roof top collected through gutter can be stored directly in tanks for domestic use. However, bleaching powder is to be added now and then for ensuring the quality of water. 

Whom to contact for service deficiency

Details

Designation

For Demonstration
For Installation

Technical Assistant

17. E-GOVERNANCE

¨ Birth & Death certificates are issued through computer service centers 

** Add Appropriate additional information here

Web site

¨ Public can get general information of the Municipality ¨ Public can have the details of all activities of Municipality through the WEBSITE

Details of various applications / forms issued at Information Centre

Sl.No

Details

Application fee

1

Application for Water Supply HSC

(Present rate to be mentioned.  If it is free, it may also be mentioned.

2

Application for Underground Drainage Connection

 

3

Application for approval of Building Plan

 

4

1)       Application for trade licences

 

 

2)       Application for licence under prevention of Food Adulteration Act

 

5

1) Application for Birth Certificate

 

 

2) Application for Death Certificate

 

6

Property tax self assessment return – name transfer application

 

7

Application for assessment of Property tax

 

8

Property Tax appeal form

 

9

Other forms

 

 

** Add if there are any additional forms frequently required by citizens.

OTHER INSTITUTIONS AND SERVICE

Sl.No

Type of Institution

Nature of service

1

Library / Reading Room

News papers, Magazines Books – Free service

2

Sevai Maiyam

 

3

 

Name and Telephone Nos., of Chairperson, Vice-Chairperson

Sl.No

Name

Telephone Number

 

Thiru / Thirumathi

Office

Residence

1

Thiru.D. Mahendran Chairperson

 

 

2

Thiru.A.J. Poul,  Vice-Chairperson

 

 

In case of persistent defaults, please contact

Regional Director of Municipal Administration, Chengalpet , Phone No. 27424192
Commissioner of Municipal Administration, Chennai – 5 -  Phone No. 28530363

Copyright © 2005 by Department Of Municipal Administration And Water Supply