Government have ordered to issue a ‘CITIZEN’S CHARTER’ in order
to make its functions transparent with responsible and friendly.
The Government have ordered to directing the local bodies to
frame such CITIZEN’S CHARTERS defining clear and basic principles.
Tiruvannamalai municipal Council is immensely please to present
this CITIZEN’S CHARTER to the people of this town.
of the Charter
To render expeditious and Quality service
Fixing time schedule for rendering Civic Services
To improve the transparency and efficiency of administration.
ON THE PUBLIC SERVICE OF THE MUNICIPALITY
the local administration for the welfare of the people.The municipal
council will adopt the following guidelines for implementation
for the welfare of the people.
municipal council will adopt the following guidelines for implementing
its specified objective of civil services.
Charging for its functions honestly and justify.
Special attention will be bestowed
in executing the works and in performing the services.
Maintenance of punctuality and efficiency
Improved methods of planning, execution and maintenance in respect of the following
items of essential Public Service.
Public Health- Solid
Drains and Drainage
Stipulating time limits for prompt Discharge of Duties
Reply to letters within 15 days
For various functions, the following time limits are prescribed
for disposals of the issues.
A) House service connection
Issue of Application; In the Information Center” immediately
Receipt of filled up application with fees:
Acknowledgement for receipt of application : Immediately on
If defective applications, reporting to the petitioner : 7
Intimation to remit the estimated connection charges : 15
Sanction order for House Service Connection and execution
of work : 30 days (on Receipt of application)
Drinking Water Supply through Lorry : within 24 hour on receipt
of complaints of interruption of regular water supply.
B) Request for water supply through Lorry for marriage and other
functions : 3 to 5 days before the date of function
1) Fire protection : 24 hours service
Repairs to House Service
Connection : 7 days
Leakage or Repair
in Main Pumping : Within 2 days
Complaints about pollution
or unhygienic drinking water : 10 days
Repairs to to 2 feet
Indian Mark Tap and Tube well pumps : 7 days
Repairs to Public
Taps : 2 days
Replacement of defective
water supply meters : 15 days
C) Rectification of Defects
Repair or block in Main Drainage Pipe : 7 days
Repair in the huge drains connection of drainage : 3 days
To remit fees : In the Sevaimaiyam”
2) To clear : 3 days.
OF ROADS AND PAVEMENTS
complaints / petitions received
by “Information Center” at the Municipal
Office either through E-Mail or post will be attended to within
specified time given below.
Filling up the small pot holes in roads
: 10 days
Small Patch Works
: 30 days
Removal of encroachments obstructing the traffic
: 10 days
Replacement of manhole covers
: 3 days
Removal of debris of building materials by the house owner
: 7 days
In case of failure by the house owner by the Municipality
: 7 days
Decision of applications for road cutting
: 7 days
Replacing or Repairing bulbs / Tube Lights in the main roads
: 2 days
In the interior streets
: 3 days
LICENESES UNDER PUBLIC HEALTH ACT.
New licenses in respect of trades of
Issue of application: In the Information center
Receipts of application with fees :
Then and there in the reception center.
Intimation of errors or defects of the application : 7 days
Verification of defects rectified and intimation to remit fees
: 15 days
Issue of Licenses : 30 days.
Issue of Application : In Information
Receipt of Application / or remittance of fees : In Information
Issue of renewal orders : 45 days
J) PUBLIC HEALTH
AND SOLID WASTE MANAGEMENT
Complaints on cleaning of public places and roads : 2 days
Complaints about non-clearance of rubbish from dust bins :
Information about Cholera and other communicable diseases : within 24 hours.
BIRTH AND DEATH CERTIFICATES
Issue of certificates in respect of Births & Deaths being
registered within 21 days : without fee
In respect of cases registered after 21 days and below 30 days
: with penalty Rs.2
After a month and within a year with penalty : with penalty
beyond 1 year : with court orders and penalty Re.10/-
L) ISSUE OF
CERTIFICATES IN RESPECT OF CASES ALREADY REGISTERED
Issue of Applications : In Information centre
Remittance of fees : - do-
Issue of certificates after search : within 5 minutes
OF BUILDING LICENSE
Issue of Applications and receipt of fees : Then and there
in the “Information Centre”
Acknowledgement for the receipt of Applications : In Information
If any error, intimation to the applications : 7 days
Issue of Building License : 30 days
FOR ADVERTISEMENT BOARDS AND HOARDINGS
Issue of forms, receipts of Application and fees : At “Information
Centre” then & there
Acknowledgement for the receipt of Application : At “Information
Centre then & there
Issue of temporary permission : 7 days
Intimation about errors if any : 7 days
After erection of boards receipts of forms and fees collection : In the Information Centre at once.
Issue of acknowledgement : At Information Centre
Issue of final permission : 15 days