Citizen Charter
Formation
Tamil Nadu
Government have ordered to issue a ‘CITIZEN’S CHARTER’ in order
to make its functions transparent with responsible and friendly.
The Government have ordered to directing the local bodies to
frame such CITIZEN’S CHARTERS defining clear and basic principles.
Tiruvannamalai municipal Council is immensely please to present
this CITIZEN’S CHARTER to the people of this town.
Aims
of the Charter
1.
To render expeditious and Quality service
2.
Fixing time schedule for rendering Civic Services
3.
To improve the transparency and efficiency of administration.
For
Efficient Administration
REPORT
ON THE PUBLIC SERVICE OF THE MUNICIPALITY
Streamlining
the local administration for the welfare of the people.The municipal
council will adopt the following guidelines for implementation
for the welfare of the people.
The
municipal council will adopt the following guidelines for implementing
its specified objective of civil services.
i)
Charging for its functions honestly and justify.
ii)
Special attention will be bestowed
in executing the works and in performing the services.
iii)
Maintenance of punctuality and efficiency
Improved methods of planning, execution and maintenance in respect of the following
items of essential Public Service.
a)
Drinking water
b)
Public Health- Solid
Waster Management
c)
Roads
d)
Drains and Drainage
e)
Street Lighting
Stipulating time limits for prompt Discharge of Duties
In Particular
i)
Reply to letters within 15 days
ii)
For various functions, the following time limits are prescribed
for disposals of the issues.
A) House service connection
iii)
Issue of Application; In the Information Center” immediately
on demand.
iv)
Receipt of filled up application with fees:
v)
Acknowledgement for receipt of application : Immediately on
submission
vi)
If defective applications, reporting to the petitioner : 7
days
vii)
Intimation to remit the estimated connection charges : 15
days
viii)
Sanction order for House Service Connection and execution
of work : 30 days (on Receipt of application)
A)
Drinking Water Supply through Lorry : within 24 hour on receipt
of complaints of interruption of regular water supply.
B) Request for water supply through Lorry for marriage and other
functions : 3 to 5 days before the date of function
B) Complaints/Grievances
1) Fire protection : 24 hours service
2)
Repairs to House Service
Connection : 7 days
3)
Leakage or Repair
in Main Pumping : Within 2 days
4)
Complaints about pollution
or unhygienic drinking water : 10 days
5)
Repairs to to 2 feet
Indian Mark Tap and Tube well pumps : 7 days
6)
Repairs to Public
Taps : 2 days
7)
Replacement of defective
water supply meters : 15 days
C) Rectification of Defects
I)
Repair or block in Main Drainage Pipe : 7 days
II)
Repair in the huge drains connection of drainage : 3 days
1)
To remit fees : In the Sevaimaiyam”
2) To clear : 3 days.
MAINTENANCE
OF ROADS AND PAVEMENTS
The
complaints / petitions received
by “Information Center” at the Municipal
Office either through E-Mail or post will be attended to within
specified time given below.
a)
Filling up the small pot holes in roads
: 10 days
b)
Small Patch Works
: 30 days
c)
Removal of encroachments obstructing the traffic
: 10 days
d)
Replacement of manhole covers
: 3 days
e)
Removal of debris of building materials by the house owner
: 7 days
f)
In case of failure by the house owner by the Municipality
: 7 days
g)
Decision of applications for road cutting
: 7 days
G) STREET
LIGHTS
i.
Replacing or Repairing bulbs / Tube Lights in the main roads
: 2 days
ii.
In the interior streets
: 3 days
H)
LICENESES UNDER PUBLIC HEALTH ACT.
New licenses in respect of trades of
non-eatable items.
1)
Issue of application: In the Information center
2)
Receipts of application with fees :
Then and there in the reception center.
3)
Intimation of errors or defects of the application : 7 days
4)
Verification of defects rectified and intimation to remit fees
: 15 days
5)
Issue of Licenses : 30 days.
I) RENEWAL
OF LICENSES
1)
Issue of Application : In Information
centre.
2)
Receipt of Application / or remittance of fees : In Information
Centre
3)
Issue of renewal orders : 45 days
J) PUBLIC HEALTH
AND SOLID WASTE MANAGEMENT
1)
Complaints on cleaning of public places and roads : 2 days
2)
Complaints about non-clearance of rubbish from dust bins :
1 day
3)
Information about Cholera and other communicable diseases : within 24 hours.
K)
BIRTH AND DEATH CERTIFICATES
1)
Issue of certificates in respect of Births & Deaths being
registered within 21 days : without fee
2)
In respect of cases registered after 21 days and below 30 days
: with penalty Rs.2
3)
After a month and within a year with penalty : with penalty
Re.5/-
4)
beyond 1 year : with court orders and penalty Re.10/-
L) ISSUE OF
CERTIFICATES IN RESPECT OF CASES ALREADY REGISTERED
1)
Issue of Applications : In Information centre
2)
Remittance of fees : - do-
3)
Issue of certificates after search : within 5 minutes
AA.GRANT
OF BUILDING LICENSE
1)
Issue of Applications and receipt of fees : Then and there
in the “Information Centre”
2)
Acknowledgement for the receipt of Applications : In Information
Centre
3)
If any error, intimation to the applications : 7 days
4)
Issue of Building License : 30 days
AB.PERMISSION
FOR ADVERTISEMENT BOARDS AND HOARDINGS
1)
Issue of forms, receipts of Application and fees : At “Information
Centre” then & there
2)
Acknowledgement for the receipt of Application : At “Information
Centre then & there
3)
Issue of temporary permission : 7 days
4)
Intimation about errors if any : 7 days
5)
After erection of boards receipts of forms and fees collection : In the Information Centre at once.
6)
Issue of acknowledgement : At Information Centre
7)
Issue of final permission : 15 days
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