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Citizen Charter

INTRODUCTION 

Tamil Nadu  is leading  in many sector reforms.  As part of its commitment to enhance the responsiveness  and effectiveness of the  Civic Services rendered by the Local bodies.  In G.O.Ms.No. 58  MA&WS Department.  Dated 16.04.98, the State Government decided to introduce the first edition of the citizen charter was released to ULBS, during the year 1998-99.

Based on the experience gained over the past few

years and the feed back it has been decided to bring the second edition of the citizen charter published with the improved information. 

1.Chairperson introduction. 

The  Municipal Commissioner has adopted this second  edition ofthese citizen charter in its Resolution No.          697      dated 31-12-2004 with renewed commitment to proved efficient and  prompt civic services to the citizen and with the fond hope that their part the citizen would respond in a positive way. 

              We consider that this charter of the responsibilities for us in the Municipality both elected representative and officials to make a sound and responsive administration to make the towns clean, green and most  live able for the citizen. 

                                               The first edition of citizen charter was only to give specific information to the people of the town on ensure quick response to their needs and  redressel for certain grievances. 

                         We are introducing on line complaint system for certain services and  3 steps normal complaint redressel system for all other  services to ensure quick and efficient redressal of grievances in a  time bound manner.  We also invite citizen to use this charter to ensure better standard of  service and learning to the notice of the concerned authorities as listed, any failure or non-compliance  of citizen charter.  We are also maintained the water supply without any failure.  We are introducing the Low Cost Sanitation Schemes for the use and help of public are searching all rounds of the town and ascertain the non- availability of street lights and also take effective step by this Municipality with the help[ of E.B. to erect the street lights.  We are also allot the funds to the poverty line peoples for getting loan to improved their lives and trades. 

2.      Objectives 

The Citizen charter 4 th commitment of the achieve a star system

1.      Simple

2.      Transparent

3.      Responsibility

4.      Confidential

            In the Administrator of the civic leadly in fulfilling the beeds of the citizen of the town.  By providently important information of the citizen about the service of being delivered by the Municipality.  By creating   system which will received public grievance and redress the same quality and time bound.  By introducing E-Governance and automated access to all our functions and services and direct the resulting follow of efficiency gains forwards the citizen. 

                        The Executive authority is a Municipal Commissioner, the  Manager, Municipal Engineer, Municipal Health Officer, Town Planning Officer, Revenue Officer, Accountant and other staffs are working under the control of the Municipal Commissioner.

                        This Municipality was constituted during the year 1920 and upgraded to Special Grade with effect from 30.5.1988 as per G.O. Ms. No. 535 Municipal Administration and water supply department dated 30.5.1988.  The Area of the Municipality is 24.27  Sq. Kilo meters.  According  to 2001 Census, the Population of the Municipality is 2,08,149.  The Municipal Area is divided into 51 Electoral Wards. 

                                                Nagercoil is the Head quarter of Kanniyakumari District.  The town is having  four villages namely, Nagercoil Grammam 2.  Vadiveeswaram Grammam  3.  Vadasery Grammam 4. Neenda karai Grammam. 

                                    In this Municipality has done the important services

1.   Water Supply  2.  To clean the Streets  drainages 3.  To maintain Streets, lanes and culverts.  4.  To  erect street lights and maintained.  To Construct the drainage and maintained. 5.  The important places  wherever needs put public latrines. 

In addition this Municipality has done the following service. 

1. Tax Collection Administration

                                2. Town Planning and permit building Licenses issue  / Renewal to Licenses.

                                3. Registration of Birth and Death 

For the above services the  time limitation has been notified in the citizen chart. 

Telephone No of Chairperson, vice chairman and Councilors are appended below. 

Sl. No

Ward.No

Name of the Candidate

Chairman / Councilor

Phone No.

1

 

Tmt.M. Meena Dev

   Chairman

04652-233774,
 9443855449,

2

1

Thiru.Udhayakumar.S.V

Councilor

9443258039

3

2

Thiru .Arulappan.S

Councilor

9894255426

4

3

Tmt.Kavitha Raja.M

Councilor

9487110701

5

4

Tmt.Kalarani.N

Councilor

9443495510,
 7708310031

6

5

Thiru. Sekar.T

Councilor

9486910300

7

6

Thiru .Ramesh.M

Councilor

9943859199

8

7

Tmt.Yasotha Saravanan.R

Councilor

9943074746

9

8

Thiru .Sahayaraj.A

Councilor

9443276095

10

9

Thiru .Perumalpillai.C.

Councilor

9443103790

11

10

Thiru .Sreenivasasankar.P

Councilor

9443384245

12

11

Thiru .Gopala Subramonian.K

Councilor

9994934720

13

12

Thiru .Srimanikandan.V

Councilor

9789637798

14

13

Thiru .Sree Ayyappan.N.N.

Councilor

9842136705

15

14

Tmt.Chellathai.A

Councilor

7708205888

16

15

Thiru. Selvan.A

Councilor

9443173831

17

16

Thiru .Swamy Ayyanar.R

Councilor

9443131121, 9367524810

18

17

Tmt.Sabeena Jiyautheen

Councilor

9042142860

9443451050

19

18

Tmt.Nusrath Fathima

Councilor

9894079722

9790453550

20

19

Thiru Manikandan.T

Councilor

9944108495

21

20

Thiru .Danasekar.R

Councilor

9486179322

22

21

Tmt.Sara Beevi .S

Councilor

9367510991

23

22

Thiru Raviraj.C

Councilor

9443257778

24

23

Thiru. John Raja Singh,M

Councilor

9894216223

25

24

Tmt.AnnaSugitha.A

Councilor

9486663083

26

25

Tmt.Vasantha.T

Councilor

9042573900

27

26

Thiru Rajan,Y.J.A.

Councilor

9894248480

28

27

Tmt.Mazhilal

Councilor

9488882888

29

28

Thiru .Simonraj.A

Vice Chairman

9443493251

30

29

Thiru.Ramakrishnan.K.S

Councilor

9443351848

31

30

Thiru.Murugan.M

Councilor

9443416399

32

31

Thiru. Sahul Hameed.P

Councilor

9442076888

33

32

Thiru .Jeyachandran.J

Councilor

9443992691

34

33

Tmt.Azhagammal.S.

Councilor

9944262103

35

34

Thiru Nagarajan.C

Councilor

9443145966

36

35

Thiru. Kamaraj.G

Councilor

9994490115

37

36

Thiru .Selvalingam Alais Selvam

Councilor

9443135697

38

37

Thiru. Ganesan.R

Councilor

9487249715

39

38

Thiru. Sudha.R

Councilor

9487102549

40

39

Thiru. Sahaya Venice.M

Councilor

9994316999

41

40

Thiru .Thangaswamy.S @ Thangam

Councilor  

9443331114

42

41

Tmt.Mary Princy Latha.M

Councilor

9843059644

43

42

Thiru Xavier.D

Councilor

9443581142

44

43

Tmt.Mary Nirmala.A

Councilor

04652-228171

45

44

Thiru .Paul Devaraj Ahiah

Councilor

9865150877

46

45

Tmt .Vijila Justus

Councilor

9442121471

47

46

Thiru. Vikraman.S.A

Councilor

9467520032, 9952246664

48

47

Thiru Rani.J

Councilor

9791274293

49

48

Thiru.Ramesh.R

Councilor

9843530298

50

49

Thiru. Selvin Kumar.S.

Councilor

9003780777

51

50

Thiru .Mariya Celin Gilda.M

Councilor

9486514172

52

51

Tmt.Jasmine Shakila Bai.A

Councilor

9787186020

53

52

Thiru. Sathiyavino .S

Councilor

9790307240

 

Appoinment  Committee Member

Thiru.C. Nagarajan

 
Contract Committee Member

Thiru.N.N. Sree Ayyappan

Tax Appeal Committee Members

Thiru.P. Sreenivasasankar

Thiru.M. Sahaya Venis

Thiru.M. John Raja Singh

Thiru.Paul Devaraj Ahiya

 

PUBLIC HEALTH 

               Nagercoil Municipality is having 51 wards.  The Sanitary workers were retire from service due to age and willing to voluntary retire caused for the vacant post of Sanitary Workers.  Now the ban order is in force not to fill up the vacancy existing post.  Due to shortage of Man power, there has difficulty in efficient execution of the following jobs.

1.      Regular sweeping of the  Streets and Roads

2.      100% Removal of garbage to disposal site

3.      Removal of silt from the Drainage, without any stagnation

              Due to the improper execution of the above said works, complaints were received from  the public then and there.

                        Considering the above problems the Municipal Council has decided for privatization of sanitation of 25 wards.  On this basis, the town is divided into 16 Sanitary divisions.   The privatized 25 wards are supervised by 7 sanitary Inspectors and 2 sanitary work supervisors  ( DVN - I , II, III, VII, XI, XIV, XV )

                         In the Remaining 26 wards,   Solid Waste Management is implemented by the Municipal staffs.   26 wards are divided in to 8  Sanitary Divisions as  follows.

S. No

S.I. Dvn

Wards

Dvn office situated

  Privatised  portion
1 I 3, 4, 5, 31 Krishnancoil - 1
2 II 28, 29, 30, 33 Vadasery Bus stand
3 III 35, 36, 48 Municipal Office Nagercoil
4 VII 13, 14, 38, 39 Vadiveeswaram - 1
5 XI 6, 7, 8, 32 Krishnancoil - 3
6 XIV 9, 10, 11, 34 Krishnancoil - 2
7 XV 12, 37 Anna Bus stand
  Maintained by Municipality    
8 IV 1, 2, 26, 27 Water Tank Road - 1
9 V 44, 46, 51 Anathai Madam - 1
10 VI 23, 24, 25, 45 Anathai Madam - 2
11 VIII 15, 16, 40 Kottar - 1
12 IX 41, 42, 43 Kottar - 2
13 X 20, 21, 22 Vattavilai
14 XII 17, 18, 19 Vadiveeswaram - 2
15 XIII 47, 49, 50 Water Tank Road - 2
16 XVI Compost Yard  

            In the remaining 26 wards, Solid Waste Management is implemented by the Municipal Staffs.  Now after  privatization, the total collection of garbage per day is 85 to 90 MT and transported to disposal site daily.

            Due to anticipate, the population for the year 2025, the existing compost yard is not having to accompanied the Solid Waste Management.  Therefore this Municipality has propose to privatize the disposal site and also Moderaied the site under vision plan early.

Solid Waste Management

       Solid Waste transported collected in 25 wards in privatized and remaining 26  wards maintained by Municipality.  The Sanitary Inspectors of the concerned wards are   watching and supervised this work daily in proper.  The total Collection of garbage per day is 85 to 90 M.T.

Functions  /  Services

1.      Daily street cleaning and  transportation of waste.

2.      Night sweeping in main roads, Bus stands and market places.

3.      Wastes are collected from Door to Door.  Some of the House owners are compost their garbage  in their own place.

4.      Special conservancy arrangements during festivals and other occassions attracting large number of people.  ( Nagaraja coil festival, St.Xavier  festival, Edalakudi  Pallivasal festival, political meetings, and Government t functions)

5.      Bulk clearance of wastes in special premises like Kalyanamandapam  Hotels etc.

6.      Maintenance and cleaning of public Toilets, Urinals on daily basis

7.       Removal of  dead animals

8.      Fee collections. 

Response Time for Redversal of Grivance

Waste Management

Sl.No.              Details                                                           Time Schedule

1.    Cleaning of streets and Road                                Monday to Sunday from

                                                                                                             6.00 AM to 11.00AM , from 2.00 PM to

                                                                                                             5.30 PM at all  places.

2.  Market and Bus stand places                                   From 6-00 AM to 11-00 AM and

                                                                                             from 2.00 PM to 5-00 PM

3.  Collection and removal of    garbage                                 Daily

4.  Cleaning of public Toilets, Urinals                                     Daily

5.  Complaints regarding non- removal

     of garbages                                                                       24  Hours

6.   Removal of dead animals                                                  24  Hours

7.   Complaints regarding non sweeping of roads                 24 Hours

8.   Complaints regarding removal of  debris                         3 days from intimation

9.      Complaints regarding removal of blockages in

Public toilets.                                                                   24 Hours

Needed co-operation from citizens

1.      Do not throw wastes into open drains or streets.

2.      Clean your premises and deposit wastes in the designated  points before streets clearance by conservancy staff

3.      Segregate house holds wastes as per guidelines.

4.      Report non - clearance of garbage / debris to the designated Sanitary Inspector/ Municipal Health Officer, Commissioner.

5.      Keep your premises clean, Remove bushes and shrubs then and there, prune trees abutting main streets and avoid obstruction to traffic and peoples movement.

6.      Use public toilets, / Urinals properly Avoid nuisance in open places road  margins.

7.      Pay administrative charges and fees promptly

Whom  to Contact for Service Deficiency

       Details                                                          Designation                            Timings

  Initial Complaint                                          Sanitary Inspector                    6.00 AM  to  10.00 AM

                                                                                                                      2.00  PM   to  5.00 PM

                                                                      MHO                                      10.00 AM  to    5.00 PM

                                                                      Commissioner                        3.00   PM   to    5.45 PM 

                        REVENUE  COLLECTION

PROPERTY TAX :

                        Property Tax is the main source of income to this Municipality.  Annual Income  derived from Property Tax is Rs.7.60 Crores.

                        In the  Revenue Collection process, 4 Revenue Inspectors, and 18 Revenue Assistants are involved.  Demand notices are served to the Tax payers , once in six months and forced  them to pay the taxes.

            From 01.04.2002 Taxes are collected through computer and no manual receipts in use. 

            Property tax is assessed as per the following Basic rates fixed by the council.

1.   Zone    A                Rs. 2.00    per Sq. feet.

2.  Zone     B                Rs. 1.50                "

3.  Zone     C                Rs. 1.00               "

4.  Zone      D               Rs. 0.60               "

  Services

                        Assessment and Inspecting the areas.

                        New building tax assessment and Additional  construction assessment

                        Transfer of Property ( Name  Change )

                        Time  Schedule for Services

1.   New  Assessment                                     30  days

2.   Application for new  assessment              Service Centre

3.      Submission of application and

Getting acknowledgement                       In service Centre immediately

4.    Final order  for assessment                    30  days

Name Transfer  (  Transfer Tittle of Property )

1.  Application                                                 Service  Centre

2.  Name Transfer issue of order                    15  days

SWARNA JEYANTHI SHAHARI ROJHAR YOJANA 

The Objections of the Scheme, implemented by the Municipality are 

1.      Providing Self Employment   opportunity to the people living below poverty line

2.     Providing financial assistance for the  development of women and children Groups in Urban areas below poverty line

3.      Imparting training to the people ; living below poverty line and interested in self employment

4.     Engaging the public living below poverty line for the works taken in Urban areas under Wage    Employment Program.

5.      Loan to Public through Thrift and Credit Society. 

              The People below poverty line may submit applicants to the Municipality  Those applicant shall  be scrutinized with Bank officials under Task force Committee and  Eligibility applicants only recommended to various  banks  for financial assistance. 

Sl..No.

Details

Time Schedule

1

Receipts of application form

In the information Counter

2

Submission of application

In the information Counter - on the spot

 

3

Recommendation to  banks for assistance under the Scheme

30 days

4

Imparting training to eligible candidates

30 days

 

( Imparting training acting will Start  after Receiving Subsidy amount

Whom to Contact for Service deficiency

1. First Complaint                                 Nodel Officer ( M.H.O ( I/C)

2. Second Complaint                            Manager

3. Third Complaint                                Commissioner ( 10 A.M  TO 5 P.M ) 

SEWERAGE SCHEME

            The  Town has no under ground drainage system at present.  The waste water is being let sit by most of the house holds into the open drains existing along the roads.  Almost all house holds (except slum areas) have the flush out latrines in their premises.  Slums are covered by ISP  and Vambay Toilets LCS etc.

            The Municipal Engineer and his team  are entrusted  with the responsibility of maintaining this Service.

            The  Municipal Health Officer and his team of Sanitary Inspectors are entrusted with the responsibility of Cleaning Services.

UNDER GROUND SEWEARGE SYSTEM

            Waste  water collected in the storm water drains promotes breading of mosquito flies leading to diseases like malaria , diabodiatic  etc, The ground water is also polluted has the swellage and leakages from septic tank of through stagnation.  Hence there is an urgent need for under ground sewerage system.  So  proposals is already submitted to Government for obtaining Administrative Sanction.

FUNCTIONS/SERVICES

Operation and maintenance of installations relating to sewerage system

 Cleaning of septic Tanks

Revenue Collection

Sanction of Under Ground Sewerage  System by Government

The  Sewerage Treatment plant will be design  to meet the  fluent Standards  pre  by TNPCB

Land identified for locating   pumping station and STP

Activated Sludge process with Extended Aeration will be adopted. 

TOWN PLANNING

                The Town Planning Officer is entrusted with the responsibility of Town Planning activities/  The branch  looks after regulations of building activities/ Layout permission.  The Planning permission is granted by LPA and Building Permission is granted by the Municipal Commissioner. (Delegation of powers are given to Commissioner for using Planning permission to Residential  Building upto 200 M in G.F. and F.F. )

Functions/Services

1.      Granting permission for construction or alteration of building

2.      Layout/Sub Division Plan approval

3.      Action against unauthorised constructions, violation and encroachments

4.      Preparation of master plan and other development plans and their  encroachments

Reasons Time for Service/ Grievance Redressal

Approval of Building Plan and issue of Building Licence 

Sl.No.

 

Details

Time Schedule

1

Issue of application forms /Remittance of fees

At the information Centre on all working days - at once

2

Issue of acknowledgement

At the information Centre at once

3

Intimation to the applicant on rectification of defects noticed in the application

Within a week

4

Suggestions to the applicant for rectification of defects

Within a week

5.

After rectification of defects issue of notice/chalan for remittance of fees for building license

Within week

6.

Issue of Building Licence

30 days

7

Application for renewal of building licence

At information Centre - at once

8

Renewal of building licence

7 days

9

Plot sub division approval

30 days

10

Layout approval

60 days

11

License to Licensed surveyors

30 days

12

Demolition of unauthorised construction on public property

15 days

13

Demolition of dangerous structures

30 days

14

Removal of encroachment in Roads and municipal properties.

15 days

 How Citizens can help

1.      Cooperation with enforcement staff.

2.      No unauthorised construction or addition / alteration in their premises.

3.      Start construction only after getting an approved plan/

4.      Do not buy plots for construction in unapproved layouts.

5.      Layout Developers to hand over Road, drains and other infrastructure to the Municipality after completion and before selling plots.

6.      Follow the building Rules and scheme Rules and other regulations.

7.      Report illegal constructions, dangerous constructions.

8.      Avoid encroachments on public property and ensure foot paths are clear. 

Whom to contact for service defficiency

            Details                                                                        Designation and timings

First Complaint                                       Town Planning inspector (10.00 AM to 5.00 PM)

Second Contact                                    Town Planning Officer (10.00 AM to 5.00 PM)

Third Contact                                        Commissioner (10.00 AM to 5.00 PM) 

BIRTH AND DEATH REGISTRATION AND ISSUE OF EXTRACT 

                        Under the Registration of Birth and Deaths Act- the urban  local bodies  play a vital role in registering births and deaths within their territory and issue extracts of births / deaths to the citizen.  The following officers are entrusted with the responisblity of registration of this Municipality. 

1.  Commissioner                      -  Custodian of Records  Chief Registrar for the Town

2. Sanitary Inspector                 -  Registrar of Birth and Dearth Registration

3. Statistical Assistant              -  Correction / Cancellation Final  order issued for the Birth                                                  

                                                      and Death Registration work.

Service /  Functions 

1.      Birth  Registration

2.      Death Registration

3.      Still Birth Registration

4.      Issued Birth Certificate

5.      Issued Death Certificate.

Response Time for Service / Grievances 

Details

Rate of fees ( Fill up this column for all items )

Time Schedule

Registration of Birth from the Date of Birth

1.  With in 21 days

 

         -

 

At once

2. From 22 days up to 30 days

        Rs.  2

At once

3. From 30 days up to 1 year

       Rs. 5

At once

4. More than 1 year ( with court order )

       Rs. 10

At once

 I. Registration of Childs Name in the Birth Register

 

At once

1.  From the date of Birth up to 1 year

        Rs. 5

7 days

2. More than 1 year

        Rs. 5

7 days

II. Registration of Death from the date of death

1.  With in 21 days

 

         Nil

At once

2. From 22 days up to 30 days

        Rs. 2

At once

3. From 30 days up to one year

        Rs. 5

7 days

4. More than 1 year ( with in Court  order)

        Rs. 10

7 days

III.             Birth  / Death Certificates

 Remittance of fees for first copy

        Rs. 15

7 days

   Additional Copy / each additional copy

         Rs. 15

 7 days

 

Needed co-operation from Citizens 

1.      Register Birth immediately

2.      Name the child preferably before registration

3.      Informants for Registration should be responsible persons who could given correct personal information to avoid problems later

4.      Register death immediately after occurrence

5.      Informants should be responsible persons who could given correct personal information

6.      Avoid nick names or alias names in giving information both for the birth and death

7.      Insist on giving details to the Hospital where delivery occurs for registration and a copy of the Report forwarded to the Registration authority

8.      For extracts give correct details and pay the required fees for copies and search fees.

9.      Inform the mode by which you would like to receive the extract - through mail or in person or through messenger

10.  If it is through Messenger, give a specific written authorisation to collect the extract

11.  Do not insist on recording " Cause of death " in the extract for death certificate as it is not given, even though the information is entered in the main register of deaths.

Whom  To Contact For Deficiency of Service          

            Details                                    Designation and timings 

First Complaint                           Registrar (  10 .00 am to 5.45 pm)

Second Contact                         Municipal health Officer ( 10 am to 5.45 pm)

Third Contact                             Commissioner (  10 .am  to 5.45 pm) 

                        IMMUNISATION 

            This Municipality is playing an active role in immunisation according to schedule and in nation wide special drives for immunisation.  The Health Officer or  Commissioner of the Municipality and his team of Doctors and Para- Medical staff are entrusted with the responsibility for immunisation programmes. 

Functions /  Service 

1.      Field survey and extension work by para medical staff

2.      Regular Immunisation and designated places

3.      Special nation wide programmes on immunisation

4.      Creating awareness among people for timely immunisation. 

Response time for Service/ Grievance 

            Details                                                            Time Schedule 

Vaccination  to Public                           -           Every  Wednesday of a week

Vaccination for specific disease          -           At once at the concerned centres

Polio Vaccination                                  -           Every Wednesday

Anti-filaria                                             -           Once in a year through DEC tablets

School Medical Inspection                    -           Regular

Certificate of Vaccination                     -           Two days 

How  can the Citizen Help

1.      Adhere to immunisation schedule for your children

2.      Contact Municipal Authorities in case of any out break of dangerous diseases

Whom To Contact for Service / Grievance Redressal

      Details                                                Designation with timings

Initial Complaint                         -  Medical Officer of Urban health Centre

                                                                 (  8.30 am to 4.00 pm)

Second contact                         -  Municipal Health Officer 

                                                                ( 10.00 am to 5.45 pm)

Third Contact                            -  Commissioner ( 10.00 am to 5.45 pm)

DISPENSARIES AND MATERNITY HOMES

            There are one  Dispensaries and one Maternity Homes and centres catering fee service to the urban poor.  They are managed by Medical Officers and other para medical staff.  They are under the overall supervision of  Commissioner. 

            Functions /  Services 

1.      Providing  maternity and child care

2.      Providing help and advice on Family welfare issues 

3.      Immunisation and Vaccination

4.      Disease preventive and curative measures

5.      Creating awareness for hygiene and immunisation

Response time for service /  grievance

Details                                                Time Schedule

 1.  Service Maternity                -  Daily except Sundays & Government   Holidays

 2.  Dispensary                          -  Daily except Sunday & Government Holidays

 3. Advise on Family Welfare    -  Daily except Sundays & Government holidays

Whom  to  Contact

            Details                                                Designation and timings 

            First  Complaint                        Medical Officer  ( 10.00 am to 5.45 pm)

            Second Contact                        Municipal health Officer (     "             )

            Third Contact                            Commissioner        (      "            )

                                                              (  Daily Except Sunday & Govt Holidays )           

 

THE DRINKING PROTECTED WATER SUPPLY OF THIS TOWN IS DISTRIBUTED FROM MUKKADAL DAM.  

WATER SUPPLY 

                        The Municipal Engineers and his team of Engineering staffs are responsible for protected drinking water supply in the Town.  For Population of 2,08,179 the Town required a daily quantity of 19 mid on average, the per capita supply is maintained at 91 lpcd.

SERVICES / FUNCTIONS 

                        Operation and Maintenance of Head works for water supply and distribution of drinking water to House holds and  Public Stand Posts. 

                        Sanctioning new  House Service Connection

                        Conveyance and distribution of water for Private and Public Uses.

                        Billing and Collection of Water Charges

                        Creating awareness among People to conserve water and install Rainwater  

Harvesting Structures. 

5 (1)  Time for Water supply Connection 

 

Details

Time for Schedule /Remarks

1.

Issue of application for new water supply house service Connection

At the information centre on all working days on the spot

2.

Receipt of filled application with fees

At the information centre on all working days

3.

Issue of acknowledgement

Received the application

4

Intimation to the applicant on rectification of defects noticed in the application

With in  One week

5.

After rectification of defects issue of notice / chalan for remittance of fees for water supply connection

15 days

6

Effecting water supply House service Connection                                         

 

 15 days from the receipt of application

 

II. COMPLAINTS / DEFECTS

 

 

1.

Replacement of Defective meter

15 days

2

Rectification of Population drinking water

One day

3

Arresting of Leakage of water in the Main

One day

4

Minor repairs

Two days

5

Major repairs

Three days

6

Repairs to hand pump

Days

7

Repairs to Public fountain

 Days

8

Repairs to India Mark 2 pumps / Bore wells

7 days

9

Deficiency is dwrinating

One day

10

For Preventation of fine

 

At Once

 

III. SPECIAL DEMAND

 

1.

Supply of water through Lorry Tanker

With in 24 Hours if pied water supply is interrupted

2.

Supply of water through Lorry for Marriage festival

 

3 - 5 days

 

NEEDED CO-OPERATION FROM CITIZEN

 

 

1. Avoid Wastage of water  Do not use drinking water for gardening and other similar  purposes

2. Do not draw water unauthorised by or through installation of  pumps in Municipal Connection

3. Get the repairs after Proper intimation to corporations and under the supervisor

4  Pay water charges and other dues promptly  and avoid disconnection

5  Conserve rain water and install  Rain water Harvesting structures in all Buildings

6  Keep the Taps closed both in house and in Public stand post to avoid pollution

7  Report water Leakage, thrift as Public service

8         Do Not tamper with water supply connection or meters.

 

 

WHOME TO CONDUCT FOR REDRESSED OF  GRIEVANCES

 

Details

Designation and Timings

1.

First Complaint

Supervisor            10 PM to 5.00 PM

2

Second conduct

Junior Engineers                 "

3.

Third Conduct            

Engineer                2.30 PM to 5.00 PM

4.

Fourth Conduct

Commissioner       3.00 PM to 5.30 PM

If the Complaints continued consumer will conduct phone No.230985

                        Municipal Engineer and his team of officers are entrusted with the responsibility of maintaining Roads to the Municipality within the Municipal Limit.

                        This Municipality is having 197.18 K.Metres  of Roads were maintained.  With the Co-operation of E.B Board , Street Lights are having in Municipality are maintained Properly without any maintenance  to the public.

                        The following various street lights are Maintained. 

                        1. Tube Lights                                                     -    8022

                        2.  Sodium Vapour Lamp  70 W                       -     1041

                        3.  Sodium Vapour Lamp 250 W                     -     1781

                        4.  Hymas                                                                         3

                                                                                                            ---------

                                                       Total                                            10847

 

FUNCTIONS AND SERVICES

 

.1

Construct and maintains of Roads, culverts Bridges, storm water Rains

2.

Repairs to  Potholes and lead catches

3

Resurfacing of Roads

4

Windering and improvement of existing Roads

5.

Repairs and maintenance  of foot path

6

Maintaining of street furniture  including street lights

7

Permitting display of Advertisement

8

Maintaining of traffic islands

9

Maintains of side drains and avenue trees

10

Hand control measures to reduce the damage