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Citizen Charter

CONTENTS

 

 

1.             Introduction

2.             Foreword by Chairperson

3.             Objectives

4.             About us

5.             Water Supply

6.             Sewerage

7.             Health and Sanitation

8.             Birth and Death Registration and Issue of Extract

9.             Prevention of Food Adulteration

10.          Other Trades Licensing

11.          Immunisation

12.          Dispensaries and Maternity Homes

13.          Town Planning

14.          Roads, Street Lights

15.          Revenue Resources

16.          Swarna Jayanthi Sahari Rozgar Yojana

17.          Rain Water Harvesting

18.          E-Governance

19.          Other Institutions and Services

20.                Name And Telephone Nos., Of Chariperson,               Vice-Chairperson and Councillors

21.          Telephone Nos. of Key Officials

 

1.  INTRODUCTION

 

                Tamilnadu is leading in many Urban Sector reforms.  As part of its commitment to enhance the responsiveness and effectiveness of the civic services rendered by the urban local bodies, the State Government decided to introduce ‘Citizens Charter’ in all the urban local bodies in G.O.Ms. No. 58 MAWS Department dated 16.4.1998.  The first edition of the ‘Citizens Charter’ was released by all city municipal corporations and municipalities in the State in the year 1998-1999.  It has improved the transparency and effectiveness of the local body administration.  Based on the experience gained over the past few years and the feedback, it has been decided to bring this second edition of the ‘Citizens Charter’ with improved information to citizens to make every citizen’s interaction with the civic body easy, simple, hassle free and efficient and also ensuring accountability and transparency.

                This charter documents the citizen’s entitlement to municipal services, quality of services, quick access to information, stages to redressal of grievances and time bound.

                This charter also documents, apart from what we can offer the citizens, what the citizens can do to help us serve them better and what can be achieved if both of us join together.

2.  FOREWORD BY CHAIRPERSON

 

 

            The  Municipal Council of . . .Avadi . . . . . . . . . . . . . . . . . . . has adopted this second edition of citizen charter in its resolution no. . . . .. . . . .dated . .. . . . . . with renewed commitment to provide efficient and prompt civic services to the citizens and with the fond hope that on their part, the citizens would respond and reciprocate in a positive way.

                We consider this as a charter of responsibilities for us in the Municipality, both elected representatives and officials, to make a sound and responsive administration to make the town clean, green and most liveable for the citizens.

                The first edition of the citizen charter was only to give specific information to the people of this town on ensuring quick response to their needs and redressal of certain grievances.  Now, we are introducing on line complaint system for certain services and a three – step normal complaint redressal system for all other services to ensure quick and efficient redressal of grievances in a time bound manner. 

                We shall acknowledge on the spot all complaints, returns, declarations, applications, intimations and all communications from the citizen.

                We invite citizens to use this charter to ensure better standards of service and bring to the notice of the concerned authorities,  as listed, any failure or non-compliance of citizens charter.

                We invite greater participation, support and assistance from the citizens,  which we value most.

                We strive each day to improve the quality of life of our citizens.

 

3.  OBJECTIVES 

                This Citizens’ Charter is a commitment of the to achieve a STAR system.

                Simple

                Transparent

                Accountable

                Responsive 

in the administration of the civic body in fulfilling the needs of the citizens of this town. 

¨        By providing all important information to the Citizens about the services being delivered by the Municipality.

¨        By creating a system which will receive public grievances and redress the same qualitatively and time bound.

¨        By soliciting the cooperation of the citizens in fulfilling their aspirations by mutual trust, confidence and help and by making them aware of their duties to the community.

¨        By making each citizen’s interaction with us easy, simple, hassle-free and efficient, while ensuring accountability and transparency.

¨        By introducing e-governance and automated access to all our functions and services and by directing the resultant flow of efficiency-gains towards the citizens.

¨        By being fair, efficient, citizen – friendly and outcome – focused.

4.  ABOUT US

                The Municipality was constituted in the year . . 1970. . . . . and was subsequently upgraded as . .Selection. . Grade Municipality from . .1.4.1975 . . . . .  It has a population of .2,16,504  . (2001 census) and an extent of  .65. Sq. Km.,  The town is divided into . 48. wards.  

                The Municipal Council comprising of .48. ward councillors  is headed by Chairperson, who is elected by voters of the town. The councillors elect a Vice-Chairperson among them.

 

                The executive wing is headed by a commissioner and he is assisted by a team of officials like Health Officer, Municipal Engineer,  Town Planning Officer, Manager, Revenue officer and other officers.

               

The Municipality provides the following major services

1)       Water Supply

2)       Sewerage

3)       Waste Management

4)       Roads

5)       Drains

6)       Street Lights

7)   Public Conveniences

 

 

                The Municipality also enforces and regulates the following activities. 

1)       Tax administrations.

2)       Planning and Building permission

3)       Trade and other licenses

4)       Registration of Birth and Deaths 

For each of the above services and activities, this charter provides information  about the details of services offered, response time for rendering the services or redressing grievances, whom to complain in case of default for providing the required services and how a citizen can help. 

                This charter lists the names of Chairperson, Vice-Chairperson and Councillors and their contact Telephone numbers for better interaction of the citizens.  The Charter also lists out the names, designations and contact Telephone numbers of key officials dealing with major issues.

                The co-operation of the citizens is solicited broadly in the following aspects:- 

¨        Segregate wastes at source

¨        Do not throw waste in Drains, streets

¨        Deposit wastes only at specified places and dust bins

¨        Do not allow children to defecate in open spaces

¨        Avoid connecting sewerage lines to open drains

¨        Avoid encroachments on public places

¨        Avoid occupation of roads and footpaths with unauthorised stacking of materials

¨        Avoid letting of waste water on to roads 

 

 

¨        Conserve rain water and provide rain water harvesting structures in every building

¨        Avoid leaving animals on roads and public places

¨        Avoid misuse of public places including parks, open spaces, public toilets, markets, Bus stands

¨        Plant trees within and in front of premises, water them and nurture them to grow

¨        Report leakage of water, bursting of water / sewage   pipes, burning of street lights during day time, damage of public properties posing health hazard

¨        Avoid damage of public properties.

¨        Ensure prompt payment of property tax, profession tax , Water charges license fees and other Municipal dues.

¨        Adhere to Building Rules and avoid violations, unauthorised  constructions

¨        Adopt universal immunization

¨        Complain to the right officer in time and liaise with the ward councillor. 

5.  WATER SUPPLY 

The Municipal Engineer and his team of Engineers and Staff are responsible for protected drinking water supply in the town.  For a population of . . . . . . . . . the town requires a daily quantity of . . . . . mld.  On an average, the per capita supply is maintained at 39.88. lpcd 

Services / Functions 

 

¨        Operation and Maintenance of Head works for water supply and distribution of drinking water to house holds and public stand posts

¨        Sanctioning new House service connection

¨        Conveyance and distribution of water for private and public uses.

¨        Billing and collection of water charges

¨        Creating awareness among people to conserve water and instal Rain Water Harvesting structures 

Response Time for Complaints 

Details

Time Schedule / Response

I. Water Supply :

(Subject to availability of sanctioned strength of HSCs.)

1.a) Issue of application for new water supply house service connection

 

 

 

At the Information Centre on all working days on the spot

b) Receipt of filled applications with fees

At the information centre on all working days

c) Issue of acknowledgement

On the spot

d) Intimation to the applicant on rectification of defects noticed in the application

Within one week

e) After rectification of defects, issue of notice / chalan for remittance of fees for water supply connection

15 days

f) Effecting Water Supply House service connection

30 Days from the receipt of application

II Complaints / Defects :

Replacement of defective meter

 

15 days

2. Rectification of pollution in drinking water supply 

Within 24 Hours

3. Arresting of Leakage of water in the mains

Within 24 hours

4. Minor repairs

2 days

5. Major repairs

3 days

6. Repairs to hand pumps

3 days

7. Repairs to public fountain

2 days

8. Repairs to India Mark 2 pumps / Bore wells

7 days

9. Deficiency in chlorinating

24 hours

10. For prevention of Fire

At once

III. Special Demand:

1. Supply of water through lorry Tanker

 

Within 24 hours, if piped water supply is interrupted

2. Supply of water through lorry for  Marriage / Festival

3 - 5 days

 

Needed Cooperation from Citizen 

¨        Avoid wastage of water.  Do not use drinking water for gardening and other similar purposes

¨        Do not draw water unauthorisedly or through installation of pumps in municipal connection

¨        Get the repairs attended after proper intimation to corporation and under the supervision of Municipal Engineering Staff

¨        Pay water charges and other dues promptly and avoid disconnection

¨        Conserve rain water and instal Rain Water Harvesting structures in all buildings.

¨        Keep the tap closed both in house and in public stand post to avoid pollution

¨        Report water leakage, theft as a public service

¨        Do not tamper with water supply connection or meters 

Whom to Contact for Redressal of Grievance  

Details

Designation and timings

 

¨        Initial complaint

 

¨        Second contact

¨        Third contact

(if the defect continues)

. . Municipal Engineer. .-        3.00 to 5.00 P .M.

. . .Assistant Engineer. . .       3.00 to 5.00 P.M. . . .

. . .Junior Engineer,                3.00 to 5.00 P.M.

     Municipal Commissioner    3.00 to 5.00 P.M. 

 

 

 

       

6.  SEWERAGE

                The Municipal Engineer and his team of Engineers and staff are entrusted with the responsibility of maintaining this service. 

FUNCTIONS / SERVICES 

 

¨        Operation and maintenance of installations relating to sewerage system

¨        Sanctioning of  new house hold sewerage connections and maintenance of  house hold connections

¨        Maintenance of sewerage Treatment plant and sewerage farms

 

¨        Cleaning of septic Tanks

¨        Revenue Collection

Response Time for Complaint Redressal

 

Underground Sewerage Connection

Details

Time Schedule

I. Sewerage Connection

1.a) Issue of application from

 

At the Information centre on all working days on the spot

b) Receipt of filled in application with fees

At information centre on all working days on the spot

c) Issue of acknowledgement

On the spot

d) Intimation to the applicant on rectification of defects noticed, if any, in the application

7 days

e) After rectification of defects, issue of notice / chalan for remittance of fees for drainage connection

7 days

f) Remittance of fees / issue of receipt

At the Information Centre

g) New Connection Commissioning

15 days

2.  Complaints of Blockage / Leakage of drainage

24 hours

3. Rectification of defects in Drainage connection

2 days

4. Replacement of missing manhole lid

24 hours

 

II. Septic Tank Cleaning 

Details

Time Schedule

1. Receipt of Application / Remittance of fees

At the Information Centre on the spot

2. Cleaning of Septic tank

Within 2 days

Needed Cooperation from Citizens 

¨        Do not throw other waste including animal waste and debris into the sewage lines

¨        Do not connect sewage outlets to public open drains or roadsides

¨        Adhere to safety measures before entrusting cleaning of septic tanks etc to private persons

¨        Do not tamper with sewage connections

¨        Pay tax and service charges promptly

¨        Avoid environment pollution or nuisance due to your facility 

Whom to Contact for Service Deficiency 
Details
Designation and timings

¨        Initial complaint

¨        Second contact

¨        Third contact

(If deficiency persists)

Sanitary Inspector   3.00 to 5.00 P.M.

Sanitary Inspector    3.00 to 5.00 P.M

Sanitary  Officer        3.00 to 5.00 P.M

 

 

 

7.  HEALTH AND SANITATION

 

Solid Waste Management 

                The waste management in the town is entrusted with the . . . . . . . . . . . . . and a team of . . . . . . . . . The aim of the Municipality is 100% collection of garbage generated in the town daily. 

Functions / Services

¨        Daily street cleaning and transportation of waste

¨        Night sweeping in Bus stands and market places

¨        Disposal of waste collected through various methods

¨        Removal of debris and construction  wastes

¨        Special conservancy arrangements during festivals and other important occasions attracting large number of people

¨        Bulk clearance of wastes in special premises like Kalyanamantapams, Hotels etc.,

¨        Maintenance and cleaning of public toilets, urinals on a daily basis

¨        Removal of dead animals

¨        Fee collection

Response Time for Redressal Of Grievance

Waste Management 

Sl. No.

Details

Time Schedule

1

Cleaning of Streets and Road

Monday to Saturday from 5.30 a.m. to 10.30 a.m. from 2.30 p.m. to 5.30 p.m. at all places (subject to change in respective Municipality)

2

Market and Bus-stand places

From 9.00 p.m. to next day 4.00 a.m.

3

Collection and removal of Garbage

Daily

4

Cleaning of public toilets, urinals

Daily

5

Complaints regarding non-removal of garbages

24 Hours

6

Removal of dead animals

24 Hours

7

Complaints regarding non-sweeping of roads

24 Hours

8

Complaints regarding removal of debris

3 days from intimation

9

Complaints regarding removal of blockages in Public Toilets

24 Hours

 

Needed Cooperation from Citizens

¨        Do not throw wastes into open drains or streets

¨        Clean your premises and deposit wastes in the designated points before street clearance by conservancy staff

¨        Segregate house hold wastes as per guidelines

¨        Report non-clearance  of garbage / debris to the designated authorities

¨        Keep your premises clean. Remove bushes and shrubs then and there.  Prune trees abutting main streets and avoid obstruction to traffic and people’s movement

¨        Use public toilets / urinals properly. Avoid nuisance in open spaces / road margins

¨        Pay administrative charges and fees promptly

Whom to Contact for Service Deficiency
Details
Designation and timings

¨        Initial complaint

¨        Second contact

¨        Third contact

(If the deficiency persists)

 Sanitary Inspector   3.00 to 5.00 P.M

Sanitary Officer         3.00 to 5.00 P.M

Commissioner            3.00 to 5.00 P.M

 

 

 

 

 

8.  BIRTH AND DEATH REGISTRATION AND ISSUE OF EXTRACT 

                Under the Registration of Births and Deaths Act., the urban local bodies play a vital role in registering births and deaths within their territory and issue extracts of births / deaths to the citizens.  The following officers are entrusted with the responsibility of registration in this Municipality:- 

N.Rajagopal, Sanitary Inspector

A.Elaiyaraja,       “

V.Kannivel          “

Custodian of Records

Chief Registrar for the town

Registrar

 

Service / Functions

 

¨        Birth Registration

¨        Death Registration

¨        Issue of extract of Birth Register

¨        Issue of extract of Death Register

¨        Application via online

(** Where applicable)

 

Response Time For Services / Grievances

 

Details

Rate of fees         (Fill up this column for all items)

Time Schedule

Registration of Birth

From the Date of Birth

1. Within 14 days

 

 

Free

 

 

At once

2. From 15 days upto 30 days

Rs.5/-

At once

3. From 30 days upto 1 year

Rs. 10/-

7 days

4. More than 1 year (with court order)

Rs. 10/-

7 days

I. Registration of Child’s Name in the Birth Register

 

At once

1. From the date of Birth upto 1 year

Free

3 days

2. More than 1 year

-

7 days

II. Registration of Death

      From the date of death

1. Within 21 days

 

 

Free

 

 

At once

 

 

 

2. From 22 days upto 30 days

Rs.5/-

At once

3. From 30 days upto one year

Rs.10/-

7 days

4. More than 1 year (with Court Order)

Rs.10/-

7 days

III. Birth / Death Certificates

Remittance of fees for First copy

 

 

Rs.15/-

 

 

-- days

Additional copy / each additional copy

Rs.10/-

-- days

 

Needed Cooperation from Citizens 

¨        Register Birth immediately after birth

¨        Name the child, preferably before registration

¨        Informants for Registration should be responsible persons who could give correct personal information to avoid problems later

¨        Register death immediately after occurrence

¨        Informants should be responsible persons who could give correct personal information

¨        Avoid nick names or alias names in giving information both for the Birth and Death

¨        Insist on giving details to the Hospital where delivery occurs for registration and a copy of the Report forwarded to the Registration Authority

¨        For extracts give correct details and pay the required fees for copies and search fees

¨        Inform the mode by which you would like to receive the extract – through mail or in person or through messenger

¨        If it is through Messenger, give a specific written authorisation to collect the extract

¨        Do not insist on recording “Cause of death” in the extract for death certificate, as it is not given, even though  the information is entered in the main register of deaths. 

Whom To Contact For Deficiency Of Service

Details
Designation and timings

First complaint

Second contact

Third contact

 Sanitary Inspector  3.00 to 5.00 P.M

Sanitary Inspector    3.00 to 5.00 P.M

Commissioner           3.00 to 5.00 P.M

 

 

  

9.  PREVENTION OF FOOD ADULTERATION 

                The Health officer  / sanitary officer of the Municipality and his team of Food Inspectors are entrusted with the responsibility of enforcement of the “Prevention of Food Adulteration Act” within the Municipal limit.  The trades / traders handling food articles are also licensed. 

Functions / Services / Enforcement

¨        Have a watch over the sale of food articles within the territory

¨        If there are complaints or suspicion take samples of the food and send it to laboratory of analysis

¨        If found adulterated, prosecute the offender in a court of law and pursue, so that it will act as a deterrent

¨        Issue  licence for trades under the Act after verification and collection of fees

¨        Create awareness among people and traders

Response Time for Service / Grievance Redressal 

Details

Time Schedule

1. Issue of Application Form

At Information Centre on all working days on the spot

2. Receipt of application with fees

At Information Centre on all working days on the spot

3. Intimation to the applicant regarding defects, if any noticed in the application

Within a week

4. After rectification of defects, issue of notice / chalan for remittance of fees

Within 30 days from the receipt of application

5. Issue of License

45 days

6. Belated remittance of fees

25 % Penalty

 

Renewal of License

 

Issue of application form

At Information centre on all working days on the spot

Receipt of application / remittance of fees

At Information Centre on the spot

Renewal of license

Within 45 days

 

Citizens Cooperation Solicited 

¨        Traders should avoid selling adulterated food articles or articles which are not safe for consumption, as a service to the people

¨        Traders may inform suspected adulterated food articles in circulation

¨        Traders to obtain municipal license or renew license without fail at the appropriate time paying the prescribed fee 

¨        Insist on license card from the Authorities, if not issued within 45 days

¨        Citizens may report adulterated food staff under circulation to municipal Authorities, as it may save a valuable life. 

Whom To Contact for Deficiency Of Service 

Details
Designation and timings

First complaint

Second contact

Third contact

 Sanitary Inspector  3.00 to 5.00 P.M

 Sanitary Officer       3.00 to 5.00 P.M

Commissioner          3.00 to 5.00 P.M

 

 

10.  OTHER TRADES LICENSING  

                These are normally called “Dangerous and offensive Trades” The Municipality regulates and issues licenses for using any premises within the town for running trades and installation of machineries therefor.  The responsibility for regulation and issue of license is entrusted with the following officials of the Municipality. 

  

 

 

Functions / Services 

¨        Notify the trades, which need license together with the rate of license fees

¨        Field verification and issue of license / or  renewed license

¨        Regulate the trades imposing appropriate conditions to avoid inconvenience / nuisance to general public

¨        Fixation of rate of license fee and collection including belated fees 

Response Time for Service / Grievance Redressal 

Details

Time Schedule

1. Issue of Application Form

At Information Centre on all working days on the spot

2. Receipt of application with fees

At Information Centre on all working days on the spot

3. Intimation to the applicant regarding defects, if any noticed in the application

Within a week

4. After rectification of defects, issue of notice / chalan for remittance of fees

Within 30 days from the receipt of application

5. Issue of License

45 days

6. Belated remittance of fees

--- % Penalty

 

Renewal of License

 

Issue of application form

At Information centre on all working days on the spot

Receipt of application / remittance of fees

At Information Centre on the spot

Renewal of license

Within 45 days

Citizens Cooperation Solicited 

¨        Avoid unauthorised running of trades or machineries without license

¨        Adhere to the license conditions scrupulously

¨        Obtain licence / renewal of licence without omission and promptly

¨        Remit the fees due promptly

¨        Do not encroach foot paths, streets by show casing the materials outside the shop  

Whom To Contact for Deficiency Of Service

Details
Designation and timings

Initial complaint

Second contact

Third contact

Sanitary Inspector  3.00 to 5.00 P.M

Sanitary Officer       3.00 to 5.00 P.M

Commissioner         3.00 to 5.00 P.M

 

 

 

11.  IMMUNISATION 

                This Municipality is playing an active role in immunisation according to schedule and in nation wile special drives for immunisation.  The Health officer or Commissioner of the Municipality and his team of Doctors and para-medical staff are entrusted with the responsibility for immunisation programs 

Field Survey:  Field survey is carried out as per Multi Purpose Health Workers fixed tour programme and they maintain registers and records vital events in the corresponding registers in child care register.

Regular immunisation is on Wednesday Immunisation done at Institution and Field level also. 

         Centre immunisation at centre out reach services in the field by field workers as per their fixed tour programmes is fixed plans. 

Immiunisation Schedule

0-14 day

BCG + Zero OPV

 

45 days

I DPT + OPV

 

75 days

II DPT  + OPV

 

105 days

III DPT + OPV

 

10th month

Measlus /OPV

 

A.N.T.T.

I & II dose

 

 Here give a brief on general immunisation schedule, where to come and the organisational arrangements made for this service.

 

FUNCTIONS / SERVICE  

 

¨        Field survey and extension work by para medical staff

¨        Regular immunisation at designated places

¨        Special nation-wide programmes on immunisation

¨        Creating awareness among people for timely immunisation

 

Response Time For Service / Grievance

                Details                                                                   Time schedule

Vaccination to public                           :               Every . .Wednesday . . . . .  of a week

Vaccination for specific disease      :               At once, at the concerned centres

Polio Vaccination                                 :               Every . .Wednesday . . . . . . .

Anti – filaria                                                           :               Once in a year through tablets

Certificate of Vaccination                   :               Two days 

How Can the Citizens Help

¨        Adhere to immunisation schedule for your children

¨        Contact municipal authorities in case of any out break of dangerous diseases  

Whom To Contact for Service / Grievance Redressal  

Details
Designation with timings

Initial Complaint

Second contact

Third contact

 Medical Officer  8 AM– 4 PM.

 Medical Officer  8 AM– 4 PM.

Medical Officer  8 AM– 4 PM.

 

 

     

 

12.  DISPENSARIES AND MATERNITY HOMES 

                There are  . . . . . . (No.) Dispensaries and . .2 . (No.) Maternity Homes and centres catering free service to the urban poor.  They are managed by Medical Officers and other para medical staff.  They are under the overall supervision of Commissioner. 

Functions / Services

¨        Providing maternity and child care

¨        Providing help and advice on Family welfare issues

¨        Immunisation and vaccination

¨        Disease preventive and curative measures

¨        Creating awareness for hygiene and immunisation 

Response time for service / grievance 

Details

Time Schedule

1. Service Maternity

Daily except Sundays

2. Dispensary

-Nil-

3. Advise on Family welfare

Daily except Sundays

  

Whom to Contact 

Details
Designation and timings

First Complaint

Second Contact

Third Contact

 Medical Officer  8 AM– 4 PM.

Medical Officer  8 AM– 4 PM.

Medical Officer  8 AM– 4 PM.

 

 

 

13.  TOWN PLANNING 

                The Town Planning Officer is entrusted with the responsibility of Town Planning activities.  The branch looks after regulation of building activities / lay out and other planning permissions.  The planning permission is granted by Local Planning Authority headed and the Building permission is granted by the commissioner. 

Functions / Services

¨        Granting permission for construction or alteration of building

¨        Lay out / sub division plan approval

¨        Action against unauthorised constructions, violation and encroachments

¨        Preparation of master plan and other development plans and their enforcement

Response Time for Service / Grievance Redressal

Approval of Building Plan and issue of Building Licence

 

Sl. No.

Details

Time Schedule

1

Issue of application forms / Remittance of fees

At the Information Centre on all working days – atonce

2

Issue of acknowledgement

At the information centre-atonce

3

Intimation to the applicant on rectification of defects noticed in the application

Within a week

4

Suggestions to the applicant for rectification of defects

Within a week

5

After rectification of defects, issue of notice / chalan for remittance of fees for building license

Within a week

6

 

Issue of Building Licence:

 

Application for renewal of building licence

 

 

 

At Information Centre-atonce

7

Renewal of building licence

7 days

8

Plot sub division approval

….. days

9

Layout approval

…... days

10

License to Licensed surveyors

30 days

11

Demolition of unauthorised construction on public property

15 days

12

Demolition of dangerous structures

30 days

13

Removal of encroachment in Roads and municipal properties

15 days

 

How Citizens can help 

¨        Cooperation with enforcement staff

¨        No unauthorised construction or addition / alteration in the premises

¨         Start construction only after getting an approved plan

¨        Do not buy plots for construction in unapproved layouts

¨        Layout Developers to hand over Road, drains and other infrastructure to the Municipality after completion and before selling plots

¨        Follow the building Rules, Development control Rules and other regulations

¨        Report illegal constructions, dangerous constructions

¨        Avoid encroachments on public property and ensure foot paths are clear 

Whom to contact for service deficiency 

Details
Designation and timings

First Complaint

Second Contact

Third Contact

26554440

 

(Fill up with designation and Telephone no.)

 

 

14.  OTHER BASIC AMENITIES, ROADS, STREET LIGHTS 

Roads

                The Municipal Engineer and his team of officers are entrusted with the responsibility of maintaining roads belonging to Municipality within the Municipal limit.

Roads 

       The Municipality Maintainly 332.08 KM of roads, streets and lanes.  Out of 332.08 KM  roads 56% (145.86 KM) of the roads has been provided in the Bitumen Top, 21.34 KM of cement concrete roads, 46.22 KM. of water bound mecadam roads and 118.66 KM. of earthern road.  Now it is purposed to provide B.T roads for the vacancies places in Municipal  limit for the length of 28.33 KM. for the estimate cost  of Rs.350 lakhs (approximately) 

Water supply 

     The present water supply to this town is from Surapet water treatment maintained by TWAD Board from the Puzhal Eri (Red Hills Lake) The Municipality is getting 8.55 lakhs litres of treated water and stores in there off tanks like Avadi, Pattabiram, Thirumullavoyal from TWAD Board and it has been supplied to the public through the 417 Nos. of public fountains.  Now due to drought for the last five months it has not been supplied by the TWAD Board. 

   Beside the above system the Municipality is maintaining the water supply of getting water from 60 open wells, 363 deep bore wells in the India Mark II hand pumps and 68 Nos. of power pumps. 

   In addition to the above five Municipal lorries and ten hire lorries have been engaged for the distribution of water to the public.  Now the per capita supply from all the sources is only 13 lpcd. 

Street Lights

     The Municipality is provided in the good illumination  covering the entire area of the town.  Nearly 8107 Nos. of lights are tube lights and 678 Nos. of the lights are S.V. lamps.  The tube light facilities are provided in the interier roads, streets and lanes and S.V lamps are provided at the major junction and main road. 

    It is proposed to provide 5 Nos. of high mast lights in various main junction fish market, bus stands. 

Storm Water Drain 

    The Municipality is provided in the good storm water drainage facility to a length of 46.2. KM. open drains and 4.75 KMt. of covered drains.  Majority of the drains are constructed  with brick masonery walls.  The existing storm water drains in the Municipality covering only the waste water.  Now it is proposed to construct the storm water drains to a length of 12.48 KMt. for the estimate cost of Rs.100 lakhs (Approximately) 

 Add a brief note here about the total length of roads and no of street lights maintained by the Municipality, and also by other agencies within the Municipality, measures taken to improve this service during the recent years. The ongoing programmes may also be briefly indicated here

 

Functions / services  

¨        Construction and maintenance of roads, culverts, bridges, storm water drains.

 

 

¨        Repairs to potholes and bad patches

¨        Resurfacing the roads

¨        Widening and improvement of existing roads

¨        Repairs and maintenance of foot paths

¨        Maintenance of street furniture including  street lights

 

¨        Provision of parking facilities

¨        Permitting display of advertisements

¨        Maintenance of traffic islands

¨        Maintenace of side drains, avenue trees,

¨        Flood control measures to reduce damage

Response time for service / Grievance redressal

 

Sl. No.

Details

Time Schedule

1

Restoration of damages caused to roads due to natural calamities

3 days

2

Filling of potholes in the roads

10 days

3

Road cutting permission

7 days

4

Patch work on roads

30 days

5

Removal of encroachments causing hindrance to traffic

3 days

6

Replacing of missing manhole lids on the drains

3 days

7

Removal of debris and construction materials on road sides by the owner of the building

1 week

8

If not removed by the owner, removal by Municipality on collection of expenses

1 Week

9

Removal of water stagnation 

24 Hours

10

Removal of drain blockage Emergency

 

Normal

 

24 Hours

 

 

3 days

 

Street lights

 

Sl. No.

Details

Time Schedule

1

Repairs to Non-burning of street lights at main roads / streets

2 days

2

Repairs of street lights at inner street

3 days

 

Citizens cooperation solicited

¨        Do not damage the roads for public functions. Adhere to guidelines prescribed therefor

¨        Do not dump debris and garbage in street margins

¨        Avoid encroaching roads / streets

¨        Avoid cutting roads without permission

¨        Do not allow house hold waste water to flow into the streets

¨        Do not throw garbage into drains

¨        Do not connect sewer lines to public drains

¨        Report water stagnations, missing manholes, damaged lights, light poles

¨        Maintain avenue trees in front of premises  

Whom to contact for service deficiency 

Details
Designation and timings

First Complaint

Second Contact

Third Contact

 Municipal Engineer   3.00 to 5.00 P.M.

 Assistant Engineer    3.00 to 5.00 P.M.

 Junior Engineer          3.00 to 5.00 P.M.

 

 

 

 

15.  REVENUE RESOURCES

Property Tax

                Property Tax is a major revenue source for the Municipality.  There are 43762. .(No.) property Tax assessments and the annual demand is Rs.  . . . . . Crores 

Functions / Services

¨        Determining rate of Tax and dividing Zones for the purpose

¨        Assessment of Tax on all new constructions and additional tax for additional constructions ensuring filling up of Self Assessment Returns by owners

¨        Collection of Tax

¨        Transfer of Title to properties 

Response time for service / Grievance redressal

 

Sl. No.

Details

Time Schedule

A

Assessment of Property Tax :

 

1

Information regarding the assessment of Property Tax

At information Centre on the spot

2

Issue of acknowledgement for self assessment return

At information Centre on the spot

3

Application for inclusion in the assessment register

 

At information Centre on the spot

4

Assessment Order for new and improvement to the existing Building

 

20 days

b)

Name Transfer

 

 

Issue of form / acknowledgment

At information Centre on the spot

 

Issue of Orders

15 days

(a) & (b)

Issue of Certified Copies

 

1

Receipt of Forms and issue of acknowledgment

On the spot at information counter

2

Receipt of fees

At information centre on the spot

3

Issue of copies

7 days

c)

Settling tax complaints

15 days

 

(Note : If any facility had been made on line the information may be furnished here suitably  altering the details and time schedule

 

d)

Vacancy remission

30 days

 

Citizens cooperation solicited 

¨        Report new / additional constructions promptly and file self assessment returns fully furnishing the required information

¨        Pay Tax promptly without leaving any arrears.

¨        Insist on getting receipt for payment

¨        Avoid paying tax in installments

Whom to contact for service / complaint 

Details
Designation with phone no and timings

First Complaint

Second Contact

Third Contact

(if deficiency persists)

G. Ethiraj Revenue Officer  

 

                For profession tax and other revenue sources also, any information required may be obtained from the same offices.  Similarly, any delay or service deficiency can also be complained to the same officers 

For Forms – See chart on Forms available with information counters

 

16.  OTHER SERVICES

SWARNA JAYANTHI SAHARI ROZGAR YOJANA 

The objectives of the scheme, implemented by the Municipality are :

1.       Providing self-employment opportunity to the people living below poverty line

2.       Providing financial assistance for the economical development of women and children Groups in urban areas below poverty line

3.       Imparting training to those who are selected and interested in self-employment

4.        Engaging the public living below poverty line for the works taken in urban areas under Wage Employment programme. 

The people below poverty line may submit applications to the Municipality and the applications shall be scrutinized with reference to the list of people below poverty line and the eligible persons shall be recommended for financial assistance by banks.

Sl. No.

Details

Time schedule

1

Receipt of application form

In the information counter – on the spot

2

Submission of application

In the information counter – on the spot

3

Recommendation to banks for assistance under the scheme

30 days

4

Imparting training to eligible candidates

…. Days

 

Whom to contact for service deficiency 

Details
Designation and timings

First Complaint

Second Contact

Third Contact

 Sanitary Inspector  3.00 to 5.00 P.M.

 Sanitary Officer       3.00 to 5.00 P.M.

 Commissioner         3.00 to 5.00 P.M.

 

 

 

17. RAIN WATER HARVESTING

Rain water Harvesting  

                Rain water Harvesting is collection of rain water for drinking and other purposes. 

Why should Rain water be saved

¨        To meet water demand for domestic use

¨        To raise the ground water level

¨        To improve the quality of ground water

¨        To prevent infiltration of sea water in nearby areas of sea shore. 

Method of harvesting Rain Water

¨        Rain water can be harvested by two methods.

¨        Rooftop harvesting

¨        Surface run off harvesting

¨        Rain water from roof top can be straight away let into wells / Borewells

¨        Rain water in the open spaces can be collected adopting various rain water harvesting methods 

Collecting of Rain water from the terrace of the Buildings

a)       Collecting through well

b)       Collecting through borewell 

To harvest Rain water in open space

a)       Percolation / Recharge pit

b)       Percolation / Recharge pit with bore

c)       Recharge trench

d)       Recharge well 

Harvesting of Rain water from thatched and tiled house 

¨        Rain water from the thatched and tiled houses are collected through gutters in a small pit used as filter

¨        Rain water can be collected on the thatched roof by using polyphone sheets

¨        Rain water collected through filter can be stored in a tank or existing sump

¨        Approximately it costs Rs. 800 to Rs. 1000 (Excluding storage tank)

¨        Rain water from the roof top collected through gutter can be stored directly in tanks for domestic use. However, bleaching powder is to be added now and then for ensuring the quality of water. 

Whom to contact for service deficiency 

Details
Designation and timings

For Demonstration

For Installation

R. Ruban Suresh Ponnaiah,

Municipal Engineer

 

(With phone No.)

 

18.  E-Governance

¨        In this Municipality data relating to property tax, water charges and non-tax items have been computerized

¨        Property tax, Water Charges and Non-Tax items are collected through Computerised Service Centers / Certain banks.

¨        Computerised Service Centres are functioning on all working days from 10.00 A.M. to 5.P.M. so as to enable the public to remit the tax directly in the Municipality.

¨        Public can ascertain the details of Property tax dues etc., from the Computerised Service Centers during the working hours.

¨        Birth & Death certificates are issued through computer service centers 

          This Municipality is a selection Grade Municipality having population of 2,16,504 as per 2001 census.  It consisting of 9 revenue villages and the area of this Municipality is 65.Sq.km.  The Introduction of E-Governance makes Office functions automate besides providing fruitful services to the public in various fields of the Local body in the following area ;

 

I.Functional Areas. 

                This Municipality proposed to provide  client sever Technology and to  speedup the nature of  work in the following areas. 

a.

Birth and Death Register

b

Building plan approval

c

D&O & PFA

d

Grievances Monitories

e

Immovable property

f

Movable property

g

Non Tax

h

Property tax

I

Solid waste Management

j

Water charges

k

Vehicle Management.

 

II.                    Assistance. 

                The TNUDP-II Provides expertise assistance with their software development team for successful Implementation of E-Governance. 

III. PROVIDENCE LOCAL AREA NET WORK (LAN) 

                The following 4 places have been selected as civic Center.

1

Community Hall.  Thirumullai voyal

2

Municipal Middle School Pattabiram

3

Kamaraja Nagar Vaniga Vallagam Vacant shop kamaraj Nagar

4

Municipal Office premises

                 In the above civic Center, Local Area Network (LAN) are setup for accessibility.

                The Civic Center’s will also function as collection centers as well as grievance centers.  This Centers will be connected through the cable with the  main server in the municipal main Office.

                The civic centers are also connected with Banks in respective area. 

IV OBJECT OF E-GOVERNANCE 

                                The object of E-Governance are (1) Full transference of Municipal Activities to the Public (2) Speedy disposal of Public activities (3) Time savings (4) accuracy and (5) Easy accessibility at all stages in municipal administrations. This can be achieved after introduction of E-Governance.   

V INFRASTRUCTURE FACILITIES

                                The following Infrastructure facilities are provided to introduce            E-Governance by the Municipality.  At every civic Centers, a  system will be provided. In main office sever will be provided connecting civic centers through network.  The public who wants to know about their tax arrears or Birth & Death,  Registration Building Plan approval etc., can easily find their stages through these nearest  centers  without coming all along to the Municipal Office. 

VI. CONCLUSION 

                The introduction of E-Governance by the Municipality make enables to perform its obligatory functions satisfactions.  Further revenue Collection can be improved.  Public have easy access for their needs without wasting their time.  It is most welcome and benefit for each and everyone in public as well as the Municipal Administration 

Web site

¨        Public can get general information of the Municipality 

¨        Public can have the details of all activities of Municipality through the WEBSITE

Details of various applications / forms issued at Information Centre 

Sl. No.

Details

Application fee

1

Application for Water Supply HSC

(Present rate to be mentioned.  If it is free, it may also be mentioned.

2

Application for Underground Drainage Connection

 -

3

Application for approval of Building Plan

5

4

1)       Application for trade licences

5

 

2)       Application for licence under prevention of Food Adulteration Act

2

5

1) Application for Birth Certificate

2

 

2) Application for Death Certificate

2

6

Property tax self assessment return – name transfer application

2

7

Application for assessment of Property tax

5

8

Property Tax appeal form

-

9

Other forms

-

 

19.  OTHER INSTITUTIONS AND SERVICE

 

Sl. No.

Type of Institution

Nature of service

1

Library / Reading Room

News papers, Magazines Books – Free service

2

Sevai Maiyam

 

3

 

  

Ward No.

Name of the Member

Name of the Party

Contact No.

  S M NAZAR CHAIRMAN DMK 9840656565
40 SEKAR.M VICE CHAIRMAN DMK 9841471132
1 GEETHA.S DMDK 9840877278
2 ANNAL NAVAMANI INDEPENDENT 9380736677
3 SUNDARI.S DMK 9940410904
4 RAVICHANDRAN.G DMK 9940067331
5 SUBRAMANI.G MDMK 9940531515
6 SUSILA GRACY.C INDEPENDENT 9444208409
7 MULLAIDAYALAN.G AIADMK 9444118888
8 BALARAMAN.K INDEPENDENT 9444080979
9 KAMALANATHAN.S.V AIADMK 9710499094
10 JEGANATHAN.R AIADMK 9710146393
11 GOPALAKRISHNAN.C INDEPENDENT 9445232882
12 MAYAVATHI.T AIADMK 9677200546
13 MADURAI ARUMUGAM.M AIADMK 9383336665
14 SUDHAKARAN.R DMK 9171377588
15 KRISHNAMURTHY.R.V AIADMK 9380863388
16 VINAYAGAMURTHY.K DMDK 9789957398
17 PASUPATHI.N PMK 9840294961
18 MARIAMMAL P DMK 9941374049
19 GEETHA. U DMK 9551606806
20 RAMADOSS.C AIADMK 9444604997
21 SURIYAKUMAR MDMK 9382222323
22 PRAKASHBABU. P AIADMK 9444717063
23 PREMA.J DMK 9940234001
24 GUNASEKARAN.T AIADMK 9710101079
25 SULTAN.K.S AIADMK 9840674223
26 JAZEER HUSSIAN.A DMK 9941526261
27 KUMAR.M DMK 9840685271
28 JAYSHANKAR.S.R DMK 9381144340
29 MEGALA.S INC 9381034117
30 RAVI.K AIADMK 9080436869
31 KRISHNANVENI.S DMK 9382202919
32 HAJASHRIEF.A MDMK 9884400051
33 RUKMANI.V INDEPENDENT 9940533498
34 MALA.R AIADMK 9884630167
35 RUKMAGADAN.K DMK 9444228581
36 MURUGAN.L INDEPENDENT 9841027395
37 SETHURAMAN.S AIADMK 9710565879
38 KRSHNAN M.R AIADMK 9094940202
39 RAJINTHAMMAL.C AIADMK 9444054195
40 SEKAR.M DMK 9841471132
41 ABDUL HAMMED.A INC 9381054170
42 NITHIYA.G DMK 8608720993
43 ANDREWSH IMMANUAL.T DMK 8668969661
44 BANUMATHI.S AIADMK 9940197791
45 SATHISHKUMAR.V DMK 9710772080
46 THILAGAVATHI.P AIADMK 9840664495
47 VIJAYAN.P DMK 9444457502
48 VANISREE.S DMK 9710191034

 

21.  Telephone nos. of key officials of the 

Avadi Municipality  

Sl. No.

Designation

Phone

(Office)

Phone

(Residence)

1.

Chairperson

26557878

26557272

2.

Vice chairperson

26557786

26550224

3.

Commissioner

26555777

26551915

4.

Municipal Engineer

26552515

 

5.

Town Planning Officer

26554440

 

6.

 Revenue Officer

26554440

26554466

7.

Sanitary Officer

26554440

26583881

 

In case of persistent defaults, please contact

Regional Director of Municipal Administration, Chengalpattu , Phone No.  954114  224192. . . . .

Commissioner of Municipal Administration, Chennai – 5 -  Phone No.    

FOR EMERGENCIES ON SERVICE DEFICIENCIES, CONTACT 

26554440  (Telephone No.)

 

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