CITIZEN

POONAMALLEE MUNICIPALITY

CITIZENS’ CHARTER

 CONTENTS

  1. Introduction

  2. Foreword by Chairperson

  3. Objectives

  4. About us

  5. Water Supply

  6. Sewerage

  7. Health and Sanitation

  8. Birth and Death Registration and Issue of Extract

  9. Prevention of food Adulteration

  10. Other Trades Licensing

  11. Immunisation

  12. Dispensaries and Maternity Homes

  13. Town Planning

  14. Roads, Street Lights

  15. Revenue Resources

  16. Swarna Jayanthi Sahari Rozgar Yojana

  17. Rain Water Harvesting

  18. E-Governance

  19. Other Institutions and Services

  20. Name and Telephone Nos., of Chairperson, Vice-Chairperson and Councillors.

 

 POONAMALLEE MUNICIPALITY

CITIZENS’ CHARTER

 

INTRODUCTION

Tamil Nadu is leading in many Urban Sector reforms. As part of its commitment to enhance the responsiveness and effectiveness of the civic services rendered by the urban local bodies, the State Government decided to introduce ‘Citizens Charter’ in all the urban local bodies in G.O.Ms. No.58 MAWS Department dated 16.4.1998. The first edition of the ‘Citizen Charter’ was released by all city municipal corporations and municipalities in the State in the year 1998-1999. It has improved the transparency and effectiveness of the local body administration. Based on the experience gained over the past few years and the ffeedback, it has been decided to bring this second edition of the ‘Citizens Charter’ with improved information to citizens to make every citizen’s interaction with the civic body easy, simple, hassle free and efficient and also ensuring accountability and transparency.

  This charter documents the citizen’s entitlement to municipal service, quality of services, quick access to information, stages to redressal of grievances and time bound.

  This charter also documents, apart from what we can offer the citizens, what the citizens can do to help us serve them better and what can be achieved if both of us join ttogether.

 FOREWORD BY CHAIRPERSON

Text Box:  
Have a miniature map of the city here
Text Box:             The Municipal Council of Ponamallee           .  has adopted this second edition of citizen charger in its resolution no.             dated                     with renewed commitment to provide efficient and prompt civic services to the citizens and with the fond hope that on their part, the citizens would respond and reciprocate in a positive way.

 

 

 

 

 

  We consider this as a charter of responsibilities for us in the Municipality, both elected representatives and officials, to make a sound and responsive administration to make the town clean, green and most livable for the citizens.

  The first edition of the citizen charter was only to give specific information to the people of this town on ensuring quick response to their needs and redressal of certain grievances. Now, we are introducing on line complaint system for certain services and a three – step normal complaint redressal system for all other services to ensure quick and efficient redressal of grievances in a time bound manner.

 

… Add here briefly what the …………… Municipality has done to improve the civic services and introduce innovative practices for the benefit of the citizens in the recent years.

  We shall acknowledge on the spot all complaints, returns, declarations, applications, intimations and all communications from the citizen.

  We invite citizens to use this charter to ensure better standards of service and bring to the notice of the concerned authorities, as listed, any failure or non-compliance of citizens charter.

  We invite greater participation, support and assistance from the citizens, which we value most.

We strive each day to improve the quality of life of our citizens.

 

Chairperson,

………………….

Municipal Council.

 

CITIZENS’ CHARTER

OBJECTIVES

  This Citizens’ Charter is a commitment of the Poonamallee Municipality to achieve a STAR system.

Simple

Transparent

Accountable

Responsive

 in the administration of the civic body in fulfilling the needs of the citizens of this town.

  • By providing all important information to the Citizens about the services being  delivered by the Municipality.

  • By creating a system which will receive public grievances and redress the same qualitatively and time bound.

  • By solicting the cooperation of the citizens in fulfilling their aspirations by mutual trust, confidence and help and by making them aware of their duties to the community.

  • By making each citizen’s interaction with us easy, simple, hassle-free and efficient, while ensuring accountability and transparency.  

  • By introducing e-governance and automated access to all our functions and services and by directing the resultant flow of efficiency-gains towards the citizens.

  • By being fair, efficient, citizen – friendly and outcome – focused.

  

CITIZENS’ CHARTER

 

ABOUT US

  The Municipality was constituted in the year 2004 III Grade Municipality from 14.6.04 It has a population of 42604 (2001 census) and an extent of 25.55 Sq.Km., The town is divided into 21 wards.

  The Municipal Council comprising of 21 ward councilors is headed by Chairperson, who is elected by voters of the town. The councilors elect and Vice-Chairperson among them.

  The executive wing is headed by a commissioner and he is assisted by a 1 Head Clerk, 3 Junior Assistant, 3 Bill Collectors, 1 Sanitary Inspector, 2 Sanitary Supervisor, 41 Sweepers, 9 Vacant.

 

 

** Add other unique features of your town briefly in one paragraph.

  The Municipality provides the following major services 

1)                 Text Box: Have a photo here of any important service.
Water Supply

2)                 Waste Management

3)                 Roads

4)                 Drains

5)                 Street Lights

6)                 Public Conveniences

 

** Note : Indicate other major or unique services rendered by the corporation.

 

 

The Municipality also enforces and regulates the following activities.

1)     Tax administrations.

2)     Planning and Building permission.

3)     Trade and other licenses

4)     Registration of Birth and Deaths.

For each of the above services and activities, this charter provides information about the details of services offered, response time for rendering the services or redressing grievances, whom to complain in case of default for providing the required services and how a citizen can help.

This charter lists the names of Chairperson, Vice-Chairperson and councilors and their contact Telephone numbers for better interaction of the citizens. The Charter also lists out the names, designations and contact Telephone numbers of key dealing with major issues.

  The co-operation of the citizens is solicited broadly in the following aspects :- 

  • Segregate wastes at source

  • Do not throw waste in Drains, streets

  • Deposit wastes only at specified places and dust bins

  • Do not allow children to defecate in open spaces

  • Avoid connecting sewerage lines to open drains

  • Avoid encroachments on public places

  • Avoid occupation of roads and footpaths with unauthorized stacking of materials.

  • Avoid letting of waste water on to roads

  • Conserve rain water and provide rain water harvesting structures in every building.

  • Avoid leaving animals on roads and public places

  • Avoid misuse of public places including parks, open spaces, public toilets, markets, Bus stands.

 Citizen clip arts.

 

 

 

                                          

 

 

 

  

  • Plant trees within and in front of premises, water them and nurture them to grow.

  • Report leakage of water, bursting of water / sewage pipes, burning of street lights during day time, damage of public properties posing health hazard.

  •  Avoid damage of public properties.

  •  Ensure prompt payment of property tax, profession tax, Water Charges license fees and other Municipal dues.

  •  Adhere to Building Rules and avoid violations, unauthorized constructions

  • Adopt universal immunization

  • Complain to the right officer in time and liaise with the ward councilor.

 

* Add here any specific topic unique to your city on which you need cooperation and participation on the citizens.

 

 

  WATER SUPPLY

  The Municipal Engineer and his team of Engineers and Staff are responsible for protected drinking water supply in the town. For a approximate present population of 60639 the town requires a daily quantity of 5.46 mid. On an average, the per capita supply is maintained at 68 lpcd.

** Here add a paragraph on the special features of yur water supply system and the efforts made to augment the supply in recent years.

 

 

Services / Functions

  • Operation and Maintenance of Head works for water supply and distribution of drinking water to house holds and public stand posts.

  • Sanctioning new House service connection.

  • Conveyance and distribution of water for private and public uses.

  •  Billing and collection of water charges

  •  Creating awareness among people to conserve water and install Rain Water Harvesting structures

Response Time for Complaints

Details

Time Schedule / Response

I. Water Supply :

(Subject to availability of sanctioned

Strength of HSCs.)

1.a) Issue of application for new water supply house service connection.

 

At the Information Centre on all working days on the spot.

b) Receipt of filled applications with fees

At the information center on all working days.

c) Issue of acknowledgement

On the spot

d) Intimation to the applicant on rectification of defects noticed in the application.

Within one Week.

e) After rectification of defects, Issue of notice/ chalan for remittance of fees for water supply connection.

Within one Week.

 

f) Effecting Water Supply House service connection.

7 days from the receipt of estimation cost.

II Complaints / Defects :

1. House Service Connection.

 

3 Days.

2. Rectification of pollution of drinking water supply

Within 24 Hours.

3. Arresting of Leakage of water in the mains

Within 2 days.

4. Minor repairs

1 day

5. Major repairs

3 days

6. Repairs to hand pumps

3 days

7. Repairs to public fountains

3 days

8. Repairs to India Mark 2 pumps / Bore wells

3 days.

9. Deficiency in chlorinating.

24 Hours.

10.. For prevention of File

At once

 Needed Cooperation from Citizen 

  • Avoid wastage of water. Do not use drinking water for gardening and other similar purpose.

  • Do not draw water unauthorisedly or through installation of pumps in municipal connection.

  • Get the repairs attended after proper intimation to corporation and under the supervision of Municipal Engineering Staff.

  • Pay water charges and other dues promptly and avoid disconnection.

  • Conserve rain water and install Rain Water Harvesting structures in all buildings.

  • Keep the tap closed both in house and in puplic stand post to avoid pollution.

  • Report water leakage, theft as a public service.

  • Do not tamper with water supply connection or meters.

 Whom to Contact for Redressal of Grievance

Details Designation and timings

Initial complaintHead Clerk.

Second contactExecutive Officer.

Third contactMunicipality Poonamallee

(if the defect contines)26493983

(Fill up the designation of the officer to be contacted with Phone No.

SEWAGE

  The Sanitary Inspector and his staff are entrusted with the responsibility of maintaining this service.

** Give here a brief note in one or two small paragraphs, the salient features of under ground sewerage scheme, the efforts taken to improve the service and the ongoing and proposed works.

 

 

FUNCTION / SERVICES

  • Operation and maintenance of installations relating to sewerage system

  • Sanctioning of new house hold sewerage connections and maintenance of house hold connections

  • Maintenance of sewerage Treatment plant and sewerage farms.

  • Cleaning of septic Tanks

  • Revenue Collection

Responsefor complaint Redressed 

II. Septic Tank Cleaning 

Details

Time Schedule

1. Receipt of Application / Remittance of fees

At the Information Centre on the spot.

2. Cleaning of Septic tank.

on the next day of remittance of fees.

 Needed Cooperation from Citizens

  • Do not throw other including animal waste and debris into the sewage lines.

  • Do not connect sewage outlets to public open drains or roadsides

  • Adhere to safety measures before entrusting cleaning of septic tanks etc to private persons.

  • Do not tamper with sewage connections.

  • Pay tax and service charges promptly.

  • Avoid environment pollution or nuisance due to your facility.

Whom to contact for Service Deficiency.

DetailsDesignation and timings.

 Initial complaintHead Clerk.

Second contact Sanitary Inspector.

Third contact Executive Officer.

 

(If deficiency persists) 26493983

 

(Please provide here the designation of the office with the Telephone No.)

 HEALTH AND SANITATION

Solid Waste Management

The waste management in the town is entrusted with the 59 and Public Health Staff The aim of the Municipality is 100% collection of garbage generated in the town daily.

** Here a brief not can be added indicating the no. of divisions, personnel engaged, privatization introduced, daily volume of garbage cleared, modernisation efforts of solid waste management, innovative practices etc.,

 

Functions / Services

  • Daily street cleaning and transportation of waste

  • Night sweeping in Bus stands and market places

  • Disposal of waste collected through various methods

  •  Removal of debris and construction wastes

  • Special conservancy arrangements during festivals and other important occasions attracting large number of people.

  • Bulk clearance of wastes in special premises like Kalyanamantapams, Hotels, etc.,

  • Maintenance and cleaning of public toilets, urinals on a daily basis.

  • Removal of dead animals.

  • Fee collection.

 Response Time for Redressal of Grievance Waste Management

Sl. No.

Details

Time Schedule

1

CIeaning of Streets and Road

Monday to Saturday from 6.00 a.m. to 11.00 a.m. from 2.00 p.m. to 5.00 p.m. at all places (subject to change in respective Municipality)

2

Main Road and Bus-stand places.

From p.m. to next day 6.00 – 11.00, 2.00 – 5.00 pm.

3

Collection and removal of Garbage

Daily

4

Cleaning of public toilets, urinals.

Daily

5

Complaints regarding non-removal of garbages

24 Hours.

6

Removal of dead animals

24 Hours.

7

Complaints regarding non-sweeping of roads

24 Hours.

8

Complaints regarding removal of debris

3 days from intimation.

9

Complaints regarding removal of blockages in Public Toilets.

24 Hours.

 Needed Cooperation from Citizens

  • Do not throw wastes into open drains or streets

  • Clean your premises and deposit wastes in the designated points before street clearance by conservancy staff

  • Segregate house hold wastes as per guidelines

  • Report non-clearance of garbage / debris to the designated authorities.

  • Keep your premises clean. Remove bushes and shrubs then and there.

  • Prune trees abutting main streets and avoid obstruction to traffic and people’s movements.

  • Use public toilets / urinals properly. Avoid nuisance in open spaces / road margins.

  • Pay administrative charges and fees promptly.

  Whom to contact for Service Deficiency

Details Designation and timings.

Initial complaintHead Clerk.

Second contactSanitary Inspector.

Third contactExecutive Officer.

(If deficiency persists) 26493983

 

(Fill up the designation and Telephone No.)

BIRTH AND DEATH REGISTRATION AND ISSUE OF EXTRACT

Under the Registration of Births and Deaths Act., the urban local bodies play a vital role in registering births and deaths within their territory and issue extracts of births / deaths to the citizens. The following officers are entrusted with the responsibility of registration in this Municipality:-

 

1…………….. Custodian of Records

2…………….. Chief Registrar for the town

3…………….. Registrar

4……………..

5……………..

** Add here the organizational arrangements for this sector and officers / Staff responsible, area wise for registration, where to register and what documents and fees are required.

 

Service / Functions

  • Birth Registration

  • Death Registration

  • Issue of extract of Birth Register

  • Issue of extract of Death Register

  • Application via online

(** Where applicable)

 Response Time For Services / Grievances

 

Details

Rate of fees (Fill up this column for all items

Time Schedule

Registration of Birth

From the Date of Birth

1. Within 14 days

 

 

 

At once

2. From 15 days upto 30 days

 

At once

3. From 30 days upto 1 year

 

7 days

4. More than 1 year (with court order)

 

7 days

I. Registration of Child’s Name in the Birth Register

 

At once

1. From the date of Birth upto 1 year

 

3 days

2. More than 1 year

 

7 days

II. Registration of Death

From the daye of death

1. Within 7 days

 

 

 

At once

2. From 7 days upto 30 days

 

At once

3. From 30 days upto one year

 

 

4. More than 1 year (with Court Order)

 

7 days

III. Birth / Death

Certificates

Remittance of fees for First copy

 

 

 

 

2 days

Additional copy / each additional copy

 

2 days

 

** Add if there is any additional service with time schedule.

 

 

Needed Cooperation from Citizens

  •  Register Birth immediately after birth.

  •  Name the Child, preferable before registration.

  • Informants for Registration should be responsible persons who could give correct personal information to avoid problems later.

  • Register death immediately after occurrence

  • Informants should be responsible persons who could give correct personal information

  • Avoid nick names or alias names in giving information both for the Birth and Death.

  • Insist on giving details to the Hospital where delivery occurs for registration and a copy of the Report forwarded to the Registration Authority.

  • For extracts give correct details and pay the required fees for copies and search fees

  • Inform the mode by which you would like to receive the extract – through mail or in person or through messenger

  • If it is through Messenger, give a specific written authorization to collect the extract

  • Do not insist on recording “Cause of death” in the extract for death certificate, as it is not given, even through the information is entered in the main register of deaths.

 Whom To Contact For Deficiency Of Service

Details Designation and timings

First complaintHead Clerk

Second contact                      Sanitary Officer

Third contactExecutive Officer    - 26493983

 

(Fill up the designation with Telephone No.)

  

PREVENTION OF FOOD ADULTERATION

  The Health Officer / Sanitary Officer of the Municipality and his team of Food Inspectors are entrusted with the responsibility of enforcement of the “Prevention of Food Adulteration Act” within the Municipal limit. The trades / traders handling food articles are also licensed. 

** Here details of organizational structure for this service, division of responsibility among various officers, rate of licence fees, how to apply and receive the licence, penalties for offense under the Act,., may be given briefly in two paragraphs.

 

Functions / Services / Enforcement

  • Have a watch over the sale of food articles within the territory

  • If there are complaints or suspicion take samples of the food and sent it to laboratory of analysis

  • If found adulterated, prosecute the offender in a court of law and pursue, so that it will act as a deterrent

  • Issue licence for trades under the Act after verification and collection of fees

  • Create awareness among people and traders

 Response Time for Service / Grievance Redressal 

Details

Time Schedule

1. Issue of Application Form

At Information Centre on all working days on the spot

2. Receipt of application with fees

At Information Centre on all working days on the spot

3. Intimation to the applicant regarding defects, if any noticed in the application

Within a week

4. After rectification of defects, issue of notice / chalan for remittance of fees

Within 30 days

5. Issue of License

45 days

6. Belated remittance of fees

--- % Penalty

 Renewal of License

Issue of application form

At Information center on all working days on the spot

Receipt of application / remittance of fees

At Information Centre on the spot

Renewal of license

Within 45 days

 Citizens Cooperation Solicited

  • Traders should avoid selling adulterated food articles or articles which are not safe for consumption, as a service to the people

  • Traders may inform suspected adulterated food articles in circulation

  • Traders to obtain municipal license or renew license without fail at the appropriate time paying the prescribed fee

  • Insist on license card from the Authorities, if not issued within 45 days

  • Citizens may report adulterated food staff under circulation to municipal Authorities, as it may save a valuable life.

 Whom to Contact for Deficiency Of Service

Details Designation and timings

First complaintHead Clerk

Second contact Sanitary Inspector

Third contactExecutive Officer

 

(Fill up the designation with Telephone No.)

  

OTHER TRADES LICENSING

     These are normally called “Dangerous and offensive Trades” The Municipality regulates and issues licenses for using any premises within the town for running trades and installation of machineries therefore. The responsibility for regulation and issue of license is entrusted with the following officials of the Municipality.

  1.  Sanitary Inspector

  2.  Head Clerk

  3.  Executive Officer 

** Here give a brief paragraph indicating organizational arrangements to receive applications, scrutinize and issue of licenses, the rates of fees (if it is a long list, give it in annexure), how to apply and receive, what documents are to be produced for the same.

 

Functions / Services

  • Notify the trades, which need license together with the rate of license fees

  • Field verification and issue of license / or renewed license

  • Regulate the trades imposing appropriate conditions to avoid inconvenience/ nuisance to general public

  • Fixation of rate of license fee and collection including belated fees

Response Time for Service / Grievaance Redressal

1. Issue of application form

At Information center on all working days on the spot

2. Receipt of application / remittance of fees

At Information Centre on all working days on the spot

3. Intimation to the applicant regarding defects, if any noticed in the application

Within 30 days from the receipt of application

4. After rectification of defects, issue of notice / chalan for remittance of fees

Within 30 days from the receipt of application

5. Issue of License

45 days

6. Belated remittance of fees

--- % Penalty

Renewal of License

Issue of application form

At Information center on all working days on the spot

Receipt of application / remittance of fees

At Information Centre on the spot

Renewal of license

Within 45 days

Citizens Cooperation Solicited

  • Avoid unauthorized running of trades or machineries without license

  • Adhere to the license conditions scrupulously

  • Obtain license / renewal of license without omission and promptly

  • Remit the fees due promptly

  • Do not encroach foot paths, street by show casing the materials outside the shop

 Whom To Contact for Deficiency of Service

 Details Designation and timings

 Initial complaintHead Clerk

 Second contactSanitary Inspector

 Third contactExecutive Officer- 26493983

 

(Fill up with designation of the office and Telephone No.)

 How can the Citizens Help

  • Adhere to immunization schedule for your children

  • Contact municipal authorities in case of any out break of dangerous diseases

Whom To Contact for Service / Grievance Redressal

Details Designation with timings

  Initial Complaint

  Second contact

  Third contact

 (Fill up with designation and Telephone No.)

 

DISPENSARIES AND MATERNITY HOMES

There are ……… (No.) Dispensaries and ………….. (No.) Maternity Homes and  centers catering free service to the urban poor. They are managed by Medical Officers and other para medical staff. They are under the overall supervision of Commissioner. 

** Give a brief in a para about the locations of the institutions and the improvements recently made to improve the service under this sector

 

Functions / Services

  • Providing maternity and child care

  • Providing help and advice on Family welfare issues

  • Immunisation and vaccination

  • Disease preventive and curative measures

  • Creating awareness for hygiene and immunization

 Response time for service / grievance

Details

Time Schedule

1. Service Maternity

Daily except Sundays

2. Dispensary

Daily except Sundays

3. Advice on Family welfare

Daily except Sundays

 

** Include here, if there is any other frequently asked service under this head with time schedule

 

Whom    tTo Contact

Details Designation and timings

 First Complaint

 Second Contact

 Third Contact

(Fill up with designation and Telephone No.)

 

TOWN PLANNING

The Town Planning Officer Avadi ( ) entrusted with the responsibility of Town Planning activities. The branch looks after regulation of building activities / lay out and other planning permissions. The planning permission is granted by Local Planning Authority headed and the Building permission is granted by the commissioner.

** Add here the organizational structure, how to apply. and what documents are required.

 

Functions / Services

  • Granting permission for construction or alteration of building

  • Lay out / sub division plan approval

  • Action against unauthorized constructions, violation and encroachments

  • Preparation of master plan and other development plans and their enforcement

Response Time for Service / Grievance Redressal

Approval Building Plan and issue of Building License

Sl. No.

Details

Time Schedule

1

Issue of application forms / Remittance of fees

At the Information Centre on all working days – at once

2

Issue of acknowledgement

At the information center-at once

3

Intimation to the applicant on rectification of defects noticed in the application

Within a week

4

Suggestions to the applicant for rectification of defects

Within a week

5

After rectification of defects, issue of notice / chalan for remittance of fees for building license

Within a week

 

 

 

6

Issue of Building Lincense

Application for renewal of building license

 

At information Centre-at once

7

Renewal of building licence

7 days

8

Plot sub division approval

…… days

9

Layout approval

..…. days

10

License to Licensed surveyors

30 days

11

Demolition of dangerous structures

30 days

12

Removal of encroachment in Roads and municipal properties

30 days

 How Citizens can help

  • Cooperation with enforcement staff

  • No unauthorized construction or addition / alteration in the premises

  • Start construction only after getting an approved plan

  • Do not buy plots for construction

  • Layout Developers to hand over Road, drains and other infrastructure to the Municipality after completion and before selling plots

  • Follow the building Rules, Development control Rules and other regulations.

  • Report illegal constructions, dangerous constructions

  • Avoid encroachments on public property and ensure foot paths are clear

Whom to contact for service deficiency

Details Designation and timings

 First ComplaintHead Clerk

 Second ContactTown Planning Inspector

 Third ContactCommissioner

 (Fill up with designation and Telephone No.)

 

OTHER BASIC AMENITIES ROADS, STREET LIGHTS

Roads

The Executive Officer Poonamallee Municipality is entrusted with the responsibility of maintaining roads belonging to Municipality within the Municipal limit. The Municipal Engineer Avadi his Junior Engineer are to at list the Executive Officer in the maintenance of roads belonging to Municipality.

  Functions / services

  • Construction and maintenance of roads, culverts, bridges, storm water drain.
    Repairs to potholes and bad patches

  • Resurfacing the roads

  • Widening and improvement of existing roads

  • Repairs and maintenance of foot paths

  • Maintenance of street furniture including street lights

  •  Provision of parking facilities

  • Permitting display of advertisements

  •  Maintenance of traffic islands

  • Maintenance of side drains, avenue trees

  •  Flood control measures to reduce damage

 Response time for service / Grievance redressal

Sl. No.

Details

Time Schedule

1

Restoration of damages caused to roads due to natural calamities

3 days

2

Filling of potholes in the roads

10 days

3

Road cutting permission

7 days

4

Patch work on roads

30 days

5

Removal of encroachments causing hindrance to traffic

3 days

6

 

 

7

Removal of debris and construction materials on road sides by the owner of the building

1 week

8

If not removed by the owner, removal by Municipality on collection of expenses

1 week

9

Removal of water stagnation

24 Hours

10

Removal of drain blockage Emergency

 

Normal

24 Hours

 

 

3 days

 Street lights

Sl. No.

Details

Time Schedule

1

Repairs to Non-burning of street lights at main roads / streets

24 Hours.

2

Repairs of street lights at inner street

2 days

 

Citizens Cooperation solicited

  • Do not damage the roads for public functions. Adhere to guidelines prescribed therefore

  • Do not dump debris and garbage in street margins

  • Avoid encroaching roads / streets

  • Avoid cutting roads without permission

  • Do not allow house hold waste water to flow into the streets

  • Do not throw garbage into drains

  • Do not connect sewer lines to public drains

  • Report water stagnations, missing manholes, damaged lights, light poles

  • Maintain avenue trees in front of premises

Whom to contact for service deficiency

Details Designation and timings

   First Complaint Head Clerk

   Second Contact

   Third Contact

 

(Fill up with designation and Telephone No.)

 

 REVUNUE RESOURCES

Property Tax

Property Tax is a major revenue source for the Municipality. There are …….. (No.) property Tax assessments and the annual demand is Rs………….. Crores.

Three Bill Collectors and entrusted with the collection work.

 

Functions / Services

  • Determining rate of Tax and dividing zones for the purpose

  • Assesment of Tax on all new constructions and additional tax for additional constructions ensuring filling up of Self Assessment Returns by owners

  • Collection of Tax

  • Transfer of Title to properties

 

** Add here, if there are any other major functions / services under the sector

 

 

Response time for service / Grievance redressal

 

Sl. No.

Details

Time Schedule

A

Assessment of Property Tax:

 

1

Information regarding the assessment of Property Tax

At information Centre on the spot

2

Issue of acknowledgement for self assessment return

At information Centre on the spot

3

Application for inclusion in the assessment register

At information Centre on the spot

4

Assesment Order for new and improvement to the existing Building

15 days

 

b)

Name Transfer

 

 

Issue of form / acknowledgement

At information Centre on the spot

 

Issue of Orders

7 days

(a) & (b)

Issue of Certified Copies

 

1

Receipt of Forms and issue of acknowledgement

On the spot at information counter

2

Receipt of fees

At information center on the spot

3

Issue of copies

At information center on the spot

c)

Settling tax complaints

15 days

 

(Note : If any facility had been made on line the information may be furnished here suitably altering the details and time schedule

 

d)

Vacancy remission

30 days

 

Citizens cooperation solicitied

  • Report new / additional constructions promptly and file self assessment return fully furnishing the required information.

  •  Pay Tax promptly without leaving any arrears

  • Insist on getting receipt for payment

  • Avoid paying tax in installments

 

Whom to contact for service / complaint

Details Designation and timings

  First Complaint                                   Head Clerk

  Second ContactExecutive Officer

  Third Contact

(  (if deficiency persists)

  For profession tax and other revenue sources also any information required may be obtained from the same offices. Similarly any delay or service deficiency can also be complained to the same officers.

 For Forms – See chart on Forms available with information counters

  

OTHER SERVICES

SWARNA JAYANTHI SAHARI ROZGAR YOJANA

 The objectives of the scheme, implemented by the Municipality are :

  1. Providing self-employment opportunity to the people living below poverty line
  2. Providing financial assistance for the economical development of wemen and children Groups in urban areas below poverty line
  3. Imparting training to those who are selected and interested in self- employment.
  4. Engaging the public living below poverty line for the works taken in urban areas under Wage Employment programme.

The people below poverty line may submit applications to the Municipality and the applications shall be scrutinized with reference to the list of people below poverty line and the eligible persons shall be recommended for financial assistance by banks.

Sl. No.

Details

Time Schedule

1

Receipt of application form

In the information counter – on the spot

2

Submission of application

In the information counter – on the spot

3

Recommendation to banks for assistance under the scheme

30 days

4

Imparting training to eligible candidates

60 days

 

Whom to contact for service deficiency

Details Designation and timings

 First ComplaintHead Clerk

 Second Contact                                            Executive Officer

 Third Contact

(Fill up with designation and Telephone No.)

 

RAIN WATER HARVESTING

 Rain water Harvesting

Rain water Harvesting is collection of rain water for drinking and other purposes.

  Why should Rain water be saved

  • To meet water demand for domestic use

  • To raise the ground water level

  • To improve the quality of ground water

  • To prevent infiltration of sea water in nearby areas of sea shore

Method of harvesting Rain Water

  • Rain water can be harvested by two methods

  • Rooftop harvesting

  • Surface run off harvesting

  • Rain water from roof top can be straight away let into wells / Bore wells

  • Rain water in the open spaces can be collected adopting various rain water harvesting methods

Collecting of Rain water from the terrace of the Buildings

a)                 Collecting through well

b)                 Collecting through bore well

To harvest Rain water in open space

a)                 Percolation / Recharge pit

b)                 Percolation / Recharge pit with bore

c)                  Recharge trench

d)                 Recharge well

 Harvesting of Rain Water from thatched and tiled house

  • Rain water from the thatched and tiled houses are collected through gutters in a small pit used as filter

  • Rain water can be collected on the thatched roof by using poly phone sheets

  • Rain water collected through filter can be stored in a tack or existing sump

  • Approximately it costs Rs.800 to Rs.1000 (Excluding storage tank)

  • Rain water from the roof top collected through gutter can be stored directly in tanks for domestic use.  However, bleaching powder is to be added now and then for ensuring the quality of water.

Whom to contact for service deficiency

Details Designation and timings

For DemonstrationSanitary Inspector

For Installation(With phone No.)

 

E - Governance

  • In this Municipality data relating to property tax, water charges and non-tax items have been computerized

  • Property tax, Water Charges and Non-Tax items are collected through computerized Service Centers / Certain banks.

  • Computerized Service Centres are functioning on all working days from 10.00 A.M. to 5 P.M. so as to enable the public to remit the tax directly in the Municipality.

  • Public can ascertain the details of Property tax dues etc., from the Computerized Service Centres during the working hours.

  • Birth & Death certificates are issued through computer service centers                                                                                                                        .

 

** Add Appropriate additional information here

 

Web site

  • Public can get general information of the Municipality

  •  Public can have the details of all activities of Municipality through the WEBSITE

 Details of various applications / forms issued at Information Centre

Sl. No.

Details

Application fee

1

Application for Water Supply HSC

(Present rate to be mentioned. If it is free, it may also be mentioned.

2

Application for Underground Drainage Connection

 

3

Application for approval of Building Plan

 

4

1) Application for trade licence

 

 

 

2) Application for licence under

prevention of Food Adulteration . Act

 

5

1) Application for Birth Certificate.

 

 

2) Application for Death Certificate

 

6

Property tax self assessment return – name transfer application

 

7

Application for assessment of Property tax

 

8

Property Tax appeal form

 

9

Other forms

 

 

** Add if there are any additional forms frequently required by citizens.

 

 

OTHER INSTITUTIONS AND SERVICE 

Sl. No.

Type of Institution

Nature of service

1

Library / Room

News papers, Magazines Books – Free service

 

Sevai Maiyam

 

 

 Name and Telephone Nos,. of Chairman, Vice-Chairman and Councillors

Sl. No.

Name

Telephone Number

Office

Residence

1

Thiru. G.R. Thirumalai

Chairman

8754578101

 

2

Thiru. M. Ravikumar

Vice-Chairman

 

8754578102

3

Thiru. N. Murali

Councillor, Ward 1

 

9840434407

4

Thiru. L. Loganayaki

Councillor, Ward 2

 

9841429464

5

Thiru. R. Venkatesan

Councillor, Ward 3

 

9884422191

6

Tmt. A. Fathima

Councillor, Ward 4

 

9941304302

7

Vacant

Councillor, Ward 5

 

-

8

Thiru. B. Apparstalin

Councillor, Ward 6

 

9884477766

9

Tmt. G. Dhanalakshmi

Councillor, Ward 7

 

9444359167

10

Thiru. D. Sekar

Councillor, Ward 8

 

9380463209

11

Thiru. S. Pughazhendhi

Councillor, Ward 10

 

9841347764

12

Tmt. K. Sangeetha

Councillor, Ward 11

 

9841118680

 

13

Tmt. J. Meenakshmi

Councillor, Ward 12

 

9843735606

 

14

Tmt. P. Ayisha

Councillor, Ward 13

 

9790762317

 

15

Thiru. D. Kandan

Councillor, Ward 14

 

9884009580

 

16

Thiru. J. Winfred

Councillor, Ward 15

 

9841158768

17

Thiru. Poovai H. Saabi

Councillor, Ward 16

 

9841158768

18

Thiru. Thajudheen

Councillor, Ward 17

 

 9841350345

19

Thiru. A. Ganesan

Councillor, Ward 18

 

9841042036

20

Tmt. B. Chandra

Councillor, Ward 19

 

9841221497

 

21

Thiru. V.P. Venkatesan

Councillor, Ward 20

 

9445021717

 

22

Thiru. S. Nelson

Councillor, Ward 21

 

9444102373

 

Telephone Nos. of key officials of the Municipality

Sl. No.

Designation

Telephone Number

Office

Residence

1

Municipal Commissioner

26493983

26272720

 

2

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 In case of persistent defaults, please contact

Regional Director of Municipal Administration …………… Phone No ………….

Commissioner of Municipal Administration, Chennai-5, Phone No…………

FOR EMERGENCIES ON SERVICE DEFICIENCIES, CONTACT

………………..

………………..

……………….. (Telephone No.)

 

Copyright 2007 by Department Of Municipal Administration And Water Supply