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Citizen Charter

CONTENTS 

1.         Introduction

2.         Foreword by Chairperson

3.         Objectives

4.         About us

5.         Water Supply

6.         Sewerage

7.         Health and Sanitation

8.         Birth and Death Registration and Issue of Extract

9.         Prevention of Food Adulteration

10.       Other Trades Licensing

11.       Immunisation

12.       Dispensaries and Maternity Homes

13.       Town Planning

14.       Roads, Street Lights

15.       Revenue Resources

16.       Swarna Jayanthi Sahari Rozgar Yojana

17.       Rain Water Harvesting

18.       E-Governance

19.       Other Institutions and Services

20.   Name And Telephone Nos., Of Chariperson,               Vice-Chairperson and Councillors

21.       Telephone Nos. of Key Officials

 

1.INTRODUCTION

 

            Tamilnadu is leading in many Urban Sector reforms.  As part of its commitment to enhance the responsiveness and effectiveness of the civic services rendered by the urban local bodies, the State Government decided to introduce ‘Citizens Charter’ in all the urban local bodies in G.O.Ms. No. 58 MAWS Department dated 16.4.1998.  The first edition of the ‘Citizens Charter’ was released by all city municipal corporations and municipalities in the State in the year 1998-1999.  It has improved the transparency and effectiveness of the local body administration.  Based on the experience gained over the past few years and the feedback, it has been decided to bring this second edition of the ‘Citizens Charter’ with improved information to citizens to make every citizen’s interaction with the civic body easy, simple, hassle free and efficient and also ensuring accountability and transparency.

            This charter documents the citizen’s entitlement to municipal services, quality of services, quick access to information, stages to redressal of grievances and time bound.

            This charter also documents, apart from what we can offer the citizens, what the citizens can do to help us serve them better and what can be achieved if both of us join together.

 

2.FOREWORD BY CHAIRPERSON

 

            The  Municipal Council of  Pallavapuram has adopted this second edition of citizen charter in its resolution no. . . . .. . . . .dated    .   2004 with renewed commitment to provide efficient and prompt civic services to the citizens and with the fond hope that on their part, the citizens would respond and reciprocate in a positive way.

 

            We consider this as a charter of responsibilities for us in the Municipality, both elected representatives and officials, to make a sound and responsive administration to make the town clean, green and most liveable for the citizens.

            The first edition of the citizen charter was only to give specific information to the people of this town on ensuring quick response to their needs and redressal of certain grievances.  Now, we are introducing on line complaint system for certain services and a three – step normal complaint redressal system for all other services to ensure quick and efficient redressal of grievances in a time bound manner. 

            In view of improvement the civic services, the Pallavapuram Municipality introduces the FIFO basis “Duty allotment Register cum Duty slip’ system to rectify the complaints of the citizens within the prescribed time. 

            Further  three Computer Collection Centre have been constructed through which citizens can approach Municipal authority for giving their complaints and they can get the response made against their complaint, through the Computerized information centre. 

Ø      Pallavaram is a residential hub in Chennai Urban Agglomeration.

Ø      Keelkattalai, Pallavaram, Chromepet, Hasthinapuram and Nemilicherry are important residential colonies in the town.

Ø      Southern Grand Trunk road pass through this town and also serviced by Electric Train facility.

Ø      Vast area potential for residential development, especially in Zamin Pallavaram.

Ø      Economic base of Pallavaram Trade and Commerce with presence of industrial activities in Chromepet area. 

1.      Water Supply :-

Ø      Protected water supply palar. (Alandur-Pallavaram Combined water supply scheme) since 1985

Ø      Total supply – 5 MLD and Demand – 6 MLD with shortage of 1 MLD

Ø      Litre Per Capita is only 24 as against the norm of 150 LPCD

Ø      Nearly 72% of road covered with water distribution lines

Ø      New proposal to augment water supply from local source

Ø      Total No. of H.S. Connections   :           9028

Ø      No. of Bore wells               :         320    

2.      Drainage / Storm Water Drain : - Length of drains : 130 Kms.

Ø      NO UGD and only localised system and proposal to provide UGD in the immediate future

Ø      Less than 50% of the road are provided with Drainage facility need attention to cover the maximum length in the near future

3.      Solid Waste Management :-

Ø      Generation – 84 MT and Collection – 62 MT

Ø      75 % of collection efficiency and remote areas not left uncovered

4.      Street Lighting : -

Ø      96 % of the streets are provided with tube lights

            We shall acknowledge on the spot all complaints, returns, declarations, applications, intimations and all communications from the citizen.

            We invite citizens to use this charter to ensure better standards of service and bring to the notice of the concerned authorities,  as listed, any failure or non-compliance of citizens charter.

            We invite greater participation, support and assistance from the citizens,  which we value most.

            We strive each day to improve the quality of life of our citizens. 

 

3.OBJECTIVES

 

            This Citizens’ Charter is a commitment of the to achieve a STAR system.

            Simple

            Transparent

            Accountable

            Responsive 

in the administration of the civic body in fulfilling the needs of the citizens of this town. 

¨      By providing all important information to the Citizens about the services being delivered by the Municipality.

¨      By creating a system which will receive public grievances and redress the same qualitatively and time bound.

¨      By soliciting the cooperation of the citizens in fulfilling their aspirations by mutual trust, confidence and help and by making them aware of their duties to the community.

¨      By making each citizen’s interaction with us easy, simple, hassle-free and efficient, while ensuring accountability and transparency.

¨      By introducing e-governance and automated access to all our functions and services and by directing the resultant flow of efficiency-gains towards the citizens.

¨      By being fair, efficient, citizen – friendly and outcome – focused.

4.ABOUT US

            The Municipality was constituted in the year 17.01.1970 and was subsequently upgraded as  Selection Grade Municipality from 22.05.1998. It has a population of 1,44,623 (2001 census) and an extent of 18.00 Sq. Km.,  The town is divided into 42 wards.  

            The Municipal Council comprising of 42 ward councillors  is headed by Chairperson, who is elected by voters of the town. The councillors elect a Vice-Chairperson among them.  


            The executive wing is headed by a commissioner and he is assisted by a team of officials like Health Officer, Municipal Engineer,  Town Planning Officer, Manager, Revenue officer and other officers.

 

 

The unique features of our town are

(i)                 Consist of more leather industries

(ii)               Educational centre near Chennai City.

(iii)             Town situated nearer to International Airport.

(iv)              Situated with Grand Trunk Road and Broad  guage

Railway track leading between Chennai Egmore and South

Town Tamilnadu.

 

The Municipality provides the following major services

1)     Water Supply

2)     Sewerage

3)     Waste Management

4)     Roads

5)     Drains

6)     Street Lights

7)   Public Conveniences

 

 

Rain water harvesting structure 

            Pallavapuram Municipality is having an extent of 18.00 Sq.Km. with population of 1.54 lakhs. 

            This Municipality is having 1/3 of built up area 2/3 of open ground over which the run-off water during rainy season has been let out to the sea wastely.  The Palavapuram Municipality is having three lakes within Municipal limit namely Hasthinapuram Eri, Nemilicherry Eri and Keelakattali Eri which are all beig encroached by slum and being filled with silt etc., 

            The clay and silt will prevent the perculation of water and will act as impreable strata.  Knowing this fact action being taken to evict the encroachment also action being taken for de-silting. 

The quantity or run-off water during rainy season is more, before implementing the rain water harvesting process.  After implementing the rain water harvesting successfully through constructing recharge pit, recharge well with perculation part, the permeability of soil increased resulting which the rain water is being permitted to perculated towards sub surface and water table is rised to appreciable level. 

            As a part of rain water harvesting, using surface technique Palkenikulam had been deepened and the water table of Zamin Pallavaram area has been brought to higher level. 

            Similarly roof topping harvesting rechnique being adopted and completed over 120 individual houses and 20 flats resulting which the water table at borewell and open well have been enhanced.  Before implementing the rain water harvesting people experienced their borewell with dry condition during summer seasons, whereas in this year after implementing the rain water  harvesting the water table of borewell and open well at individual residences are being increased, remarkably. 

            The Municipality also enforces and regulates the following activities.

1)     Tax administrations.

2)     Planning and Building permission

3)     Trade and other licenses

4)     Registration of Birth and Deaths 

For each of the above services and activities, this charter provides information  about the details of services offered, response time for rendering the services or redressing grievances, whom to complain in case of default for providing the required services and how a citizen can help. 

This charter lists the names of Chairperson, Vice-Chairperson and Councillors and their contact Telephone numbers for better interaction of the citizens.  The Charter also lists out the names, designations and contact Telephone numbers of key officials dealing with major issues. 

            The co-operation of the citizens is solicited broadly in the following aspects:- 

¨      Segregate wastes at source

¨      Do not throw waste in Drains, streets

¨      Deposit wastes only at specified places and dust bins

¨      Do not allow children to defecate in open spaces

¨      Avoid connecting sewerage lines to open drains

¨      Avoid encroachments on public places

¨      Avoid occupation of roads and footpaths with unauthorised stacking of materials

¨      Avoid letting of waste water on to roads 

 

¨      Conserve rain water and provide rain water harvesting structures in every building

¨      Avoid leaving animals on roads and public places

¨      Avoid misuse of public places including parks, open spaces, public toilets, markets, Bus stands


Text Box: ¨      Conserve rain water and provide rain water harvesting structures in every building
¨      Avoid leaving animals on roads and public places
¨       Avoid misuse of public places including parks, open spaces, public toilets, markets, Bus stands

 

 

 

 

 

 

¨      Plant trees within and in front of premises, water them and nurture them to grow

¨      Report leakage of water, bursting of water / sewage   pipes, burning of street lights during day time, damage of public properties posing health hazard

¨      Avoid damage of public properties.

¨      Ensure prompt payment of property tax, profession tax , Water charges license fees and other Municipal dues.

¨      Adhere to Building Rules and avoid violations, unauthorised  constructions

¨      Adopt universal immunization

¨      Complain to the right officer in time and liaise with the ward councillor.

The Muncipality has taken all necessary steps to implement UGDS at the earliest, for which the citizens of  Municipality should extend the Co-operation and participation by remitting  the deposit amount. The citizen should  co-operate with the Municipality in keeping the road site shoulders level lower than the road level so as to easy the rainwater to fall into the Storm Water Drain constructly exclusively. This will help to protect the B.T Roads to the longer time.  

The citizens are expected to let out their Solid Waste in segregated manner though the Municipal worker to keep the town neat and tidy. 

5.WATER SUPPLY 

The Municipal Engineer and his team of Engineers and Staff are responsible for protected drinking water supply in the town.  For a population of  1,44,623 the town requires a daily quantity of 10.5 mld.  On an average, the per capita supply is maintained at 30 litter lpc

 

1

Name of Water Supply Scheme

Alandur – Pallavapuram Combined

 

2

Source of Water

Palar

3

Year of Commissioning

1983

4

Quality to be proved in MLD

54 MLD

5

Quality actually supplied

31 MLD

6

Length of Pumping Main

1.32 Km

7

Length of Gravity Main

0.43 Km

8

Length of Distribution Pipe

1.32 Km

9

Agency of Water Supply

TWAD

10

Total Number of House Service Connection as on 1.10.04

10195

11

Total Number of Commercial Connection

219

12

Total Number of Public Fountains

120

13

Number of Over Head Tank available

1.Radha Nagar

2.Nehru Nagar

3.Gayathri Nagar

4. N.G.O Colony

5. Shanthi nagar

6. New Colony

7. Issa Pallavaram

8. Munavar Avenue

9. Bharathi Nagar

10.Katycherimalai

11. Eswari Nagar

14

Number of Ground Level Reservoir

1.New Colony

2. Munvar Avenue

3. Bharathi Nagar

4. Shanthi Nagar

15

Total O& M cost including Amount remitted to TWAD & Establishment

66.00 Lakhs

16

Water Tariff

Rs.50.50 fro Domestic ( Flat rate)

Rs.150.50 for Commercial & Industrial) (Flat Rate)

17

Deposit for Domestic Connection

Rs.5000

18

Deposit for Industrial & Commercial Connection

Rs.10000

19

Total Number of Open Well

64 Nos.

20

Total Number of Bore Well

360 Nos.

21

Total Number of Power pump

32

 

Services / Functions 

¨      Operation and Maintenance of Head works for water supply and distribution of drinking water to house holds and public stand posts

¨      Sanctioning new House service connection

¨      Conveyance and distribution of water for private and public uses.

¨      Billing and collection of water charges

¨      Creating awareness among people to conserve water and instal Rain Water Harvesting structures

Response Time for Complaints

 

Details

Time Schedule / Response

I. Water Supply :

(Subject to availability of sanctioned strength of HSCs.)

1.a) Issue of application for new water supply house service connection

 

 

 

At the Information Centre on all working days on the spot

b) Receipt of filled applications with fees

At the information centre on all working days

c) Issue of acknowledgement

On the spot

d) Intimation to the applicant on rectification of defects noticed in the application

Within one week

e) After rectification of defects, issue of notice / chalan for remittance of fees for water supply connection

15 days

f) Effecting Water Supply House service connection

30 Days from the receipt of application

 

 

II Complaints / Defects :

1. Replacement of defective meter

 

 

15 days

2. Rectification of pollution in drinking water supply 

Within 24 Hours

3. Arresting of Leakage of water in the mains

Within 24 hours

4. Minor repairs

2 days

5. Major repairs

3 days

6. Repairs to hand pumps

3 days

7. Repairs to public fountain

2 days

8. Repairs to India Mark 2 pumps / Bore wells

7 days

9. Deficiency in chlorinating

24 hours

10. For prevention of Fire

At once

III. Special Demand:

1. Supply of water through lorry Tanker

 

Within 24 hours, if piped water supply is interrupted

2. Supply of water through lorry for  Marriage / Festival

3 - 5 days

 

Needed Cooperation from Citizen 

¨      Avoid wastage of water.  Do not use drinking water for gardening and other similar purposes

¨      Do not draw water unauthorisedly or through installation of pumps in municipal connection

¨      Get the repairs attended after proper intimation to corporation and under the supervision of Municipal Engineering Staff

¨      Pay water charges and other dues promptly and avoid disconnection

¨      Conserve rain water and instal Rain Water Harvesting structures in all buildings.

¨      Keep the tap closed both in house and in public stand post to avoid pollution

¨      Report water leakage, theft as a public service

¨      Do not tamper with water supply connection or meters 

Whom to Contact for Redressal of Grievance  

Details

Designation and timings

¨      Initial complaint

¨      Second contact

¨      Third contact

(if the defect continues)

Junior Engineer       - 22414361

Municipal Engineer  - 22414361

Commissioner          - 22368459

 

6.SEWERAGE 

            The Municipal Engineer and his team of Engineers and staff are entrusted with the responsibility of maintaining this service. 

            The inprincipal acceptance have been given by Government of Tamil Nadu for Under Ground Sewerage System for Pallavapuram Municipality, Vide G.O. No. 138 MAWS Dept. dated 05.03.2001, stating that the public contribution should be at least 10% at the total project cost. 

            The TNUFISL has engaged necessary consultant to prepare Project Feasible Report and Detailed Project Report. 

            The Consultant “Wilbur Smith Pvt. Ltd.,” have submitted their Project Feasible Report with an Estimate Cost of 36.00 crores by considering the Sewage Treatment Plant site located at Keelakattalai Eri. 

            Meanwhile, necessary Administrative sanction has been accorded by Government vide G.O. No. 234 MAWS Dept.  dated 27.06.2002.  Actually the Municipality had faced two problems regarding the initiation of Under Ground Drainage Scheme. 

            One is mobilizing the public contribution from the identified 20000 beneficiaries by conducting various awareness camps at Residential Association level,  finally achieved Rs. 2.50 crores. 

            The Second is obtaining the required land for STP (Sewage Treatment Plant) at Keelakattalai Eri and get permission from Public Works Department, and forwarded by the District Collector to CLA.  Now necessary “Enter upon” permission is expected soon from CLA. 

TARIFF

Sl. No.

Connection

Deposit

Monthly Fees

1

House Service Connection

10000/=

150/=

2

Commercial Connection

20000/=

450/=

3

Industrial Connection

20000/=

750/=

 

            In the meantime instead of separate Sewerage Treatment Plant,  It is further proposed to direct pumping by taking at Sewerage Treatment Plant maintained by the C.m.W.S.B. Board, at Perungudi Chennai.  Necessary investigation of technical feasibility are made by the consultant and C.M.W.S.B. Board. 

FUNCTIONS / SERVICES 

 

 

¨      Operation and maintenance of installations relating to sewerage system

¨      Sanctioning of  new house hold sewerage connections and maintenance of  house hold connections

¨      Maintenance of sewerage Treatment plant and sewerage farms

 

¨      Cleaning of septic Tanks

¨      Revenue Collection 

UNDER GROUND DRAINAGE SCHEME 

Government of Tamilnadu have accorded sanction of Rupees 48,000/- to study the feasibility of under ground drainage scheme at Pallavapuram Municipality vide G.O. Ms.1180 PWD(TWAD) dated 25.5.71 The amount received had been remitted to TWAD Board on 13.6. 97 to start the investigation. 

Secondly the loan amount Rs.5.75 Lakhs sacntioned by State Government vide G.O Ms.No. 1840 RDLA dated 30.11 82 and the same have been paid to TWAD Board on 11.2.83 for investigation of UGDS at Pallavapuram Municipality. 

Municipal Council had resolved a resolution vide MCR No, 109 dated 23.6.97 and had discussion with L.A. Minister on 5.8.97. Based on this,  Municipal Commissioner gave requisition regarding appointment of investigation teams Lr.No. 7177/97/E2 dated 6.8.97 addressed to the executive Director, Assets Management group, T.Nagar, Chennai. 

Consultant to Investigate: 

TNUDF appointed , M/s.Water Power Consultancy Service(India) Limited to investigate and to design under ground drainage system for Pallavapuram Municipality with a steering Committee comprising representative each from TNUIFSL,TWAD, CMA and Commissioner, Pallavapuram Municipality. 

The Consultancy fee Rs.16.62 Lakhs has been paid by TNUIFSL to WAPCOS. 

March’98 WAPCOS gave investigation report stating that the project cost Rs.107.32 crores, if perungudi has been choosen as site for treatment Plant. 

Site for Treatment Plant : 

A Resolution had been resolved by Municipal Council vide MCR No. 643  date  13.04.98, requesting the District Collector to permit the village survey No. 307 Periyaeri ( 15 areas) to construct treatment plant so as to reduce the Project cost from 107 crores to 55.45 crores. 

In conttinuation of this,site for treatment plant an d pumping station have been obtained from PWD as well as Revenue Department and Contonment Board with the full effort made by Secretary Mains and District Collector, Kancheepuram. 

 

Pumping Station 1                Malliga Nagar                        Contontment Area

                                                (near Ward No. 1)                 Extent 15 cent 

Pumping Station II                 Mumoorthy Nagar near         Revenue land

                                                Veeraragavan Eari (W.38)  Extent 15 cent 

Pumping Station III                Keelkattallai Periya Eari      25 Acres 

About  the Scheme 

·                    The total extent of Pallavapuram Municipality is 18 sq.km. with the Population of 1.50.000 as per 2001 census.

·                    M/s. WAPCOS Ltd (Govt. of India) No.31, Vaidyarama Street, T.Nagar, Chennai 17. Will be consultant for this underground drainage scheme. 

·                    The Scheme is devised to treat 40 mld sewerage after 30 years assuming Population Rs.4.38 lakhs at the end of  30th year.         Initially the treatment plant capacity will be 13mld which is sufficient to treat the sewage of 1.50 lakhs population.

·                    The Total cost of the Project is 55.45 Crores. It is advised to implement the Project in two phases.

·                    In Phase I about 130 km sewer will be laid out of 179 km road length with the Project cost of Rs.36.73 Crore. The project Period is 6 years. The Annual maintenance cost will be Rs.152 Lakhs per year.

·                    In Phase I, 80 % of house owners, Commercial Building owners and Industries will get benefit. At the end pf 6th year, (i.e. after completion of project) of the Project, out of 25,000 assessment 80% will be benefited. 

Regarding fee structures. 

Municipal Council Resolution had been resolved as below. 

                                                Deposit                      Monthly Fees

 

House Service                       Rs.10,000                  Rs.150/-

 

Commercial                           Rs.20,000                  Rs.450/-

 

Industrial                                 Rs.20,000                  Rs.750/-

 

Government gave in prinicipal acceptance vide G.O.No. 138 dated  5.3.2001

 

Government gave administrative sanction vide G.O. No.234 dated 27.6.2002

Response Time for Complaint Redressal

Underground Sewerage Connection

Details

Time Schedule

I. Sewerage Connection

1.a) Issue of application from

 

At the Information centre on all working days on the spot

b) Receipt of filled in application with fees

At information centre on all working days on the spot

c) Issue of acknowledgement

On the spot

d) Intimation to the applicant on rectification of defects noticed, if any, in the application

7 days

e) After rectification of defects, issue of notice / chalan for remittance of fees for drainage connection

7 days

f) Remittance of fees / issue of receipt

At the Information Centre

g) New Connection Commissioning

15 days

2.  Complaints of Blockage / Leakage of drainage

24 hours

3. Rectification of defects in Drainage connection

2 days

4. Replacement of missing manhole lid

24 hours

 

II. Septic Tank Cleaning 

Details

Time Schedule

1. Receipt of Application / Remittance of fees

At the Information Centre on the spot

2. Cleaning of Septic tank

Within 2 days

 

Needed Cooperation from Citizens 

¨      Do not throw other waste including animal waste and debris into the sewage lines

¨      Do not connect sewage outlets to public open drains or roadsides

¨      Adhere to safety measures before entrusting cleaning of septic tanks etc to private persons

¨      Do not tamper with sewage connections

¨      Pay tax and service charges promptly

¨      Avoid environment pollution or nuisance due to your facility 

Whom to Contact for Service Deficiency 
Details
Designation and timings

¨      Initial complaint

¨      Second contact

¨      Third contact

(If deficiency persists)

Sanitary Inspector

Sanitary Officer

Commissioner

 

7.HEALTH AND SANITATION

 

Solid Waste Management 

            The waste management in the town is entrusted with the Municipal Sanitary Staffs and a team of 7 groups. The aim of the Municipality is 100% collection of garbage generated in the town daily.

            1. No. of Sanitary Divisions             :           7 (A, B, C, D, E, F, G)

            2. Sanitary Officer                             :           1

            3. Sanitary Inspector             :           3

            4. Sanitary Supervisor                      :           13

            5. Total No. of Sanitary Workers     :           296

            6. Drivers                                           :           10

            7. Vehicles :-

                        Lorry               :           4

                        Mini Lorry       :           5

                        Tanker            :           1

                        Auto                :           12

            Total Garbage generated per day  :           75 M.T.

            Total Garbage Lifted per day          :           75 M.T.

            Door to door collection cornered    :           All 42 Wards

 

            4 Nos. of Dumper Placer and 72 Nos. of bins at the cost of Rs. 46.00 Lakhs, to be purchased, for storage and lifting the garbage. 

Functions / Services

¨      Daily street cleaning and transportation of waste

¨      Night sweeping in Bus stands and market places

¨      Disposal of waste collected through various methods

¨      Removal of debris and construction  wastes

¨      Special conservancy arrangements during festivals and other important occasions attracting large number of people

¨      Bulk clearance of wastes in special premises like Kalyanamantapams, Hotels etc.,

¨      Maintenance and cleaning of public toilets, urinals on a daily basis

¨      Removal of dead animals

¨      Fee collection 

Response Time for Redressal Of Grievance

Waste Management 

Sl. No.

Details

Time Schedule

1

Cleaning of Streets and Road

Monday to Saturday from 5.30 a.m. to 10.30 a.m. from 2.30 p.m. to 5.30 p.m. at all places (subject to change in respective Municipality)

2

Market and Bus-stand places

From 9.00 p.m. to next day 4.00 a.m.

3

Collection and removal of Garbage

Daily

4

Cleaning of public toilets, urinals

Daily

5

Complaints regarding non-removal of garbages

24 Hours

6

Removal of dead animals

24 Hours

7

Complaints regarding non-sweeping of roads

24 Hours

8

Complaints regarding removal of debris

3 days from intimation

9

Complaints regarding removal of blockages in Public Toilets

24 Hours

Needed Cooperation from Citizens

¨      Do not throw wastes into open drains or streets

¨      Clean your premises and deposit wastes in the designated points before street clearance by conservancy staff

¨      Segregate house hold wastes as per guidelines

¨      Report non-clearance  of garbage / debris to the designated authorities

¨      Keep your premises clean. Remove bushes and shrubs then and there.  Prune trees abutting main streets and avoid obstruction to traffic and people’s movement

¨      Use public toilets / urinals properly. Avoid nuisance in open spaces / road margins

¨      Pay administrative charges and fees promptly

Whom to Contact for Service Deficiency
Details
Designation and timings

¨      Initial complaint

¨      Second contact

¨      Third contact

(If the deficiency persists)

Sanitary Inspector

Sanitary Officer

Commissioner

 

8.BIRTH AND DEATH REGISTRATION AND ISSUE OF EXTRACT 

            Under the Registration of Births and Deaths Act., the urban local bodies play a vital role in registering births and deaths within their territory and issue extracts of births / deaths to the citizens.  The following officers are entrusted with the responsibility of registration in this Municipality:- 

1. Sanitary Inspector – 1

2. Sanitary Inspector – 2

3. Sanitary Inspector – 3

 

Custodian of Records         : Sanitary Inspectors /

                                                Commissioner

Chief Registrar for the town : Municipal Commissioner

Registrar                              : Sanitary Inspectors

Birth and Death Registration

                Divided in to 5 Zones. 3 Sanitary Inspectors are maintaining the works of Birth and Death registration and issue of certificates.  As per the Act. 12, during the time of Birth and Death registration, One free certificate is issued.  Birth and Death entries from 1990 were Computorised and certificates were issued from Computer. After remitting necessary fees, Birth and Death certificates can be obtained within 3 days.

 

1

Birth & Death Registration

up to 21 days free of cost

2

Birth & Death Registration

21 days up to 1 month -  Rs. 5/= late fee be remitted during the time of registration.

3

Birth & Death Registration

1 Month up to 1 year  -  Rs. 10/= late fee to be remitted.  Registration will be made after getting Commissioners orders.

4

Birth & Death Registration

More than 1 year -  Permission from Judicial Magistrate and penalty fees Rs. 10/= to be remitted in municipality for registration.

 

Birth and Death must be registered only in the place of occurance. 

 

 

5.         Birth Certificate for each (First Copy)                     Rs. 10 + 5 = 15 

                        For registration of name of Child                Rs. 5/=           

                        2nd Copy                                                         Rs. 5/= 

6.                  Death Certificate  

First Copy                                                      Rs. 10/= 

                        2nd Copy                                                         Rs. 5/= 

 

            Registration of name of Child, within 1 year, free of cost. For more than 1 year, Rs. 5/= to be remitted, during the time of registration.  Registration of name of chilled will be accepted, only after the duly filled form and declaration by the parents.  Name of the child will not be Changed.  Name change be done only  by Tamil Nadu Gazette. 

 

Service / Functions

¨      Birth Registration

¨      Death Registration

¨      Issue of extract of Birth Register

¨      Issue of extract of Death Register

 

 

Response Time For Services / Grievances 

Details

Rate of fees         (Fill up this column for all items)

Time Schedule

Registration of Birth

From the Date of Birth

1. Within 14 days

 

 

 

At once

2. From 15 days upto 30 days

 

At once

3. From 30 days upto 1 year

 

7 days

4. More than 1 year (with court order)

 

7 days

I. Registration of Child’s Name in the Birth Register

 

At once

1. From the date of Birth upto 1 year

 

3 days

2. More than 1 year

 

7 days

II. Registration of Death

      From the date of death

1. Within 7 days

 

 

 

At once

2. From 7 days upto 30 days

 

At once

3. From 30 days upto one year

 

7 days

4. More than 1 year (with Court Order)

 

7 days

III. Birth / Death Certificates

Remittance of fees for First copy

 

 

 

3 days

Additional copy / each additional copy

 

3 days

Needed Cooperation from Citizens 

¨      Register Birth immediately after birth

¨      Name the child, preferably before registration

¨      Informants for Registration should be responsible persons who could give correct personal information to avoid problems later

¨      Register death immediately after occurrence

¨      Informants should be responsible persons who could give correct personal information

¨      Avoid nick names or alias names in giving information both for the Birth and Death

¨      Insist on giving details to the Hospital where delivery occurs for registration and a copy of the Report forwarded to the Registration Authority

¨      For extracts give correct details and pay the required fees for copies and search fees

¨      Inform the mode by which you would like to receive the extract – through mail or in person or through messenger

¨      If it is through Messenger, give a specific written authorisation to collect the extract

¨      Do not insist on recording “Cause of death” in the extract for death certificate, as it is not given, even though  the information is entered in the main register of deaths.

Whom To Contact For Deficiency Of Service

Details
Designation and timings

First complaint

Second contact

Third contact

Sanitary Officer

Commissioner

 

9.PREVENTION OF FOOD ADULTERATION 

            The Health officer  / sanitary officer of the Municipality and his team of Food Inspectors are entrusted with the responsibility of enforcement of the “Prevention of Food Adulteration Act” within the Municipal limit.  The trades / traders handling food articles are also licensed.

Food Adulteration :-

            There is no food Inspector in this municipality.  Therefore food samples were not lifted from 2000. 

Functions / Services / Enforcement

¨      Have a watch over the sale of food articles within the territory

¨      If there are complaints or suspicion take samples of the food and send it to laboratory of analysis

¨      If found adulterated, prosecute the offender in a court of law and pursue, so that it will act as a deterrent

¨      Issue  licence for trades under the Act after verification and collection of fees

¨      Create awareness among people and traders

Response Time for Service / Grievance Redressal 

Details

Time Schedule

1. Issue of Application Form

At Information Centre on all working days on the spot

2. Receipt of application with fees

At Information Centre on all working days on the spot

3. Intimation to the applicant regarding defects, if any noticed in the application

Within a week

4. After rectification of defects, issue of notice / chalan for remittance of fees

Within 30 days from the receipt of application

5. Issue of License

45 days

6. Belated remittance of fees

25% Penalty

 

Renewal of License

 

Issue of application form

At Information centre on all working days on the spot

Receipt of application / remittance of fees

At Information Centre on the spot

Renewal of license

Within 45 days

 

Citizens Cooperation Solicited

¨      Traders should avoid selling adulterated food articles or articles which are not safe for consumption, as a service to the people

¨      Traders may inform suspected adulterated food articles in circulation

¨      Traders to obtain municipal license or renew license without fail at the appropriate time paying the prescribed fee 

¨      Insist on license card from the Authorities, if not issued within 45 days

¨      Citizens may report adulterated food staff under circulation to municipal Authorities, as it may save a valuable life.

Whom To Contact for Deficiency Of Service 

Details
Designation and timings

First complaint

Second contact

Third contact

Sanitary Inspector

Sanitary Officer

Commissioner

10.OTHER TRADES LICENSING  

            These are normally called “Dangerous and offensive Trades” The Municipality regulates and issues licenses for using any premises within the town for running trades and installation of machineries therefor.  The responsibility for regulation and issue of license is entrusted with the following officials of the Municipality. 

1.  Sanitary Inspector - 1

2. Sanitary Inspector - 2

3. Sanitary Inspector - 3 

Dangerous and offensive Trade Licences: 

            For every year, shops, Hotels, Industrial licences must be renewed, after paying necessary licence fees.  For belated payment 0.25 paise will be levied for each Rs. 1.  Those who want to establish a new business, can apply to the Municipality with necessary application and fees, before 30 days.  As per Tamil Nadu District Municipal Act. 1920, Section 250, for establishing a new industry, application with plans must be submitted.  Permission will be granted after getting council approval.  Then only new industry may be commenced.   

Functions / Services 

¨      Notify the trades, which need license together with the rate of license fees

¨      Field verification and issue of license / or  renewed license

¨      Regulate the trades imposing appropriate conditions to avoid inconvenience / nuisance to general public

¨      Fixation of rate of license fee and collection including belated fees

Response Time for Service / Grievance Redressal 

Details

Time Schedule

1. Issue of Application Form

At Information Centre on all working days on the spot

2. Receipt of application with fees

At Information Centre on all working days on the spot

3. Intimation to the applicant regarding defects, if any noticed in the application

Within a week

4. After rectification of defects, issue of notice / chalan for remittance of fees

Within 30 days from the receipt of application

5. Issue of License

45 days

6. Belated remittance of fees

25 % Penalty

 

Renewal of License

 

Issue of application form

At Information centre on all working days on the spot

Receipt of application / remittance of fees

At Information Centre on the spot

Renewal of license

Within 45 days

 

 

Citizens Cooperation Solicited 

¨      Avoid unauthorised running of trades or machineries without license

¨      Adhere to the license conditions scrupulously

¨      Obtain licence / renewal of licence without omission and promptly

¨      Remit the fees due promptly

¨      Do not encroach foot paths, streets by show casing the materials outside the shop

 

Whom To Contact for Deficiency Of Service

Details
Designation and timings

Initial complaint

Second contact

Third contact

Sanitary Inspector

Sanitary Officer

Commissioner

 

11.IMMUNISATION

            This Municipality is playing an active role in immunisation according to schedule and in nation wile special drives for immunisation.  The Health officer or Commissioner of the Municipality and his team of Doctors and para-medical staff are entrusted with the responsibility for immunisation programs 

FUNCTIONS / SERVICE

¨      Field survey and extension work by para medical staff

¨      Regular immunisation at designated places

¨      Special nation-wide programmes on immunisation

¨      Creating awareness among people for timely immunisation

Response Time For Service / Grievance

                Details                                                        Time schedule

Vaccination to public                        :           Every  Wednesday  of a week

Vaccination for specific disease     :           At once, at the concerned centres

Polio Vaccination                              :           Every  3 Time in an year

Anti – filaria                                        :           Once in a year through tablets

Certificate of Vaccination                :           Two days

 

1

Pregnant Mothers

:

Injection Tetanus Toxiod  2 doses with 4 weeks interval

2

Soon after child Birth

:

(O – dose oral polio) polio drops – 1 dose

3

Within 7 days of Child Birth

:

BCG Vaccination 1 dose (T.B. Prevention Injection)

4

After 45 days with 4 weeks Interval 3 doses of Injection DPTR oral polio

:

Diptheria, Pertusis, Tetanus – DPR

2 oral polio

5

After 9 months of child Birth (270 days)

:

Measles vaccination,  1 dose with oral polio 1 dose

6

18 months of child Birth

:

DPR 2 oral polio Booster close (Diptheria, pertusis, tetanus oral 2 plio)

7

Child at the age of 5 – 6 years

:

D.T. Injction 1 dose (Diptheria, Tetanus)

8

Children at the age of 10 years

:

Tetanus Toxid, Injection 1 dose.

9

Children at the age of 16 years

:

Tetanus toxid, Injection 1 dose

10

One dose of Vit Ai solution given of 6 months repeated every 6 months one up to 5 years

:

Vit Ai solution

 

1.      Tuesday Morning the U.H.N. will visit to area to be Immunised and collects the benisiciries list and also Inform the Mother about the Immunization which she is going to conduct the next day for Immunization day (Wednesday)

2.      The session is prepared in such a way that the whole area is concerned once in a month (every 5th weeks)

3.      The UHN goes House to House according the beneficiaries list and immunized the child 

4.      In the health post also immunisation conducted every Wednesday

5.      Ante natal mothers are examined (Antenatal clinic) where Height, Weight, Blood pressure, Heiput of the uterus (Palpation) are Examined and Immunized the sameday against Tetones Toxoid injection.

6.      The High risk mothers are screened on Tuesday and refered to  F.R.V. (First Refered Unit)

7.      Iron R Folic Acial. Given on the same day from 20 weeks on wards (100 tablets for 3 months) one Tablet at bedtime daily for 3 months.  If necessary repeated up to delivery also.

How Can the Citizens Help

¨      Adhere to immunisation schedule for your children

¨      Contact municipal authorities in case of any out break of dangerous diseases  

Whom To Contact for Service / Grievance Redressal  

Details
Designation with timings

Initial Complaint

Second contact

Third contact

Medical Officer

Sanitary Officer

Commissioner

 

 

12.DISPENSARIES AND MATERNITY HOMES

            There are  2 (No.) Dispensaries and 1 (No.) Maternity Homes and centres catering free service to the urban poor.  They are managed by Medical Officers and other para medical staff.  They are under the overall supervision of Commissioner.

            2 Town Health Centres and one Maternity and Child Welfare centres were maintained in this Municipality, under IPP – V scheme.

            1. Town Health centre           :           1) Vaidiyalingam Salai,

                                                                            Old Pallavaram

2. Town Health centre                       2) Rajaji Nagar,

                                                                            Pallavaram

            3.  M & C.W. Centre             :           Annai Anjugam Hosptial

                                                                          Rajaji Nagar, Pallavaram

 

Functions / Services

¨      Providing maternity and child care

¨      Providing help and advice on Family welfare issues

¨      Immunisation and vaccination

¨      Disease preventive and curative measures

¨      Creating awareness for hygiene and immunisation 

Response time for service / grievance 

Details

Time Schedule

1. Service Maternity

All days

2. Dispensary

Daily except Sundays

3. Advise on Family welfare

Daily except Sundays

Whom to Contact 

 

Details
Designation and timings

First Complaint

Second Contact

Third Contact

Medical Officer

Sanitary Officer

Commissioner

 

13.TOWN PLANNING

            The Town Planning Officer is entrusted with the responsibility of Town Planning activities.  This branch looks after regulation of building activities / lay out and other planning permissions.  The planning permission is granted by  Local Planning Authority and the Building permission is granted by the commissioner. 

Granting of Building permissions 

            As per Chennai Metroplitan Development order, those buildings and plots which were inexistance, prior to 5.8.1975, were deemed to be permitted in Pallavapuram Municipal area.  Further, in the case of unapproved subdivisioned layouts and buildings, prior to 31.12.1989, if proper approach roads were shown from municipal roads, then permissions were given after collecting necessary fees for them.  

                For the subdivision of plots,  having an Extent, not exceeding 1000 Sq. Meters prior to 31.12.1989; if proper municipal roads were formed; then 5 plots were permitted subject to Derllopment Control Rules.  For Exceeding 1000 Sq. Meters, sent to C.M.D.A., for consideration.  In the case of buildings, having 300 Sq. Meters area and 4 residentials, permissions were given by the municipality, subject to D.C. Rules.  

            For the unapproved plots and unauthorisly constructed buildings prior to 1989 Exemption permissions were given by CMDA for the years 1999, 2001, 2002 under “REGULARISATION SCHEME” after getting necessary fees. 

Functions / Services

¨      Granting permission for construction or alteration of building

¨      Lay out / sub division plan approval

¨      Action against unauthorised constructions, violation and encroachments

¨      Preparation of master plan and other development plans and their enforcement

Response Time for Service / Grievance Redressal

Approval of Building Plan and issue of Building Licence 

Sl. No.

Details

Time Schedule

1

Issue of application forms / Remittance of fees

At the Information Centre on all working days – atonce

2

Issue of acknowledgement

At the information centre-atonce

3

Intimation to the applicant on rectification of defects noticed in the application

Within a week

4

Suggestions to the applicant for rectification of defects

Within a week

5

After rectification of defects, issue of notice / chalan for remittance of fees for building license

Within a week

6

 

Issue of Building Licence:

Application for renewal of building licence

 

 

 

At Information Centre-atonce

7

Plot sub division approval

30 days

8

Layout approval

30 days

9

License to Licensed surveyors

30 days

10

Demolition of unauthorised construction on public property

15 days

11

Demolition of dangerous structures

30 days

12

Removal of encroachment in Roads and municipal properties

15 days

 

How Citizens can help 

¨      Cooperation with enforcement staff

¨      No unauthorised construction or addition / alteration in the premises

¨       Start construction only after getting an approved plan

¨      Do not buy plots for construction in unapproved layouts

¨      Layout Developers to hand over Road, drains and other infrastructure to the Municipality after completion and before selling plots

¨      Follow the building Rules, Development control Rules and other regulations

¨      Report illegal constructions, dangerous constructions

¨      Avoid encroachments on public property and ensure foot paths are clear 

Whom to contact for service deficiency 

Details
Designation and timings

First Complaint

Second Contact

Third Contact

Building Inspector

Town Planning Officer

Commissioner

 

14.ROADS, STREET LIGHTS 

Roads

 

Total Length of Roads          :           179.50 Kms.

No. of Streets in the town     :           792

            a) B.T. Roads            :           155.30 Kms.,

            b) C.C. Roads           :           17.60 Kms.

            c) WBM Roads          :           3.20 Kms.

            d) Earthen Road        :           3.40 Kms.

                                                --------------------------------

                                    Total    :          179.50 Kms.

                                                --------------------------------

            More than 72 % of the roads are BT surfaced 

Street Light Privatisation 

            The following Street Lights are maintained by the Municipality : - 

            1. Tube Light                          :           3674

            2. Sodium Vapour Lamp      :           1735

            3. Mercury Vapour Lamp     :           15

            4. High Mast Lamp               :           1

                                                            -----------------------

                                                Total    :           5425

                                                            ------------------------

            The Municipal Council in its Resolution No. 734, Dated 30.05.2003 resolved to make Street Light privatisation, because the expenditure made by the Municipality in the maintenance of the Street Light are too high.   

            With the CMDA monitoring, infrastructure investment plan  is being implemented to construct Storm Water Drains for  a length of 20 km and the Compost Yard is being developed at Venkatamangalam near Vandalur with an estimate cost of Rs.250 Lacs. 

            Hence as a first stage the maintenance of Street Lights in W.No. 11 to 37 has been made privatisation from 01.07.2003 and the maintenance contractor is one M/s. Akash Associates, Tirunelveli. 

            Further the maintenance of Street Lights on all the remaining wards were also been handed over to above said contractor from 21.07.2004. 

            After implementing the privatisation system in maintenance of Street Lights complaints from the public are remarkably reduced. 

            The Municipal Engineer and his team of officers are entrusted with the responsibility of maintaining roads belonging to Municipality within the Municipal limit. 

            It is proposed to implement UGDS with an Estimate cost of Rs.40 Crores.

            It is proposed to implement the VISION PLAN with an estimate cost of Rs.12 Crores. 

Functions / services

¨      Construction and maintenance of roads, culverts, bridges, storm water drains.

¨      Repairs to potholes and bad patches

¨      Resurfacing the roads

¨      Widening and improvement of existing roads

¨      Repairs and maintenance of foot paths

¨      Maintenance of street furniture including  street lights

 

¨      Provision of parking facilities

¨      Permitting display of advertisements

¨      Maintenance of traffic islands

¨      Maintenace of side drains, avenue trees,

¨      Flood control measures to reduce damage

Response time for service / Grievance redressal

 

Sl. No.

Details

Time Schedule

1

Restoration of damages caused to roads due to natural calamities

3 days

2

Filling of potholes in the roads

10 days

3

Road cutting permission

7 days

4

Patch work on roads

30 days

5

Removal of encroachments causing hindrance to traffic

3 days

6

Replacing of missing manhole lids on the drains

3 days

7

Removal of debris and construction materials on road sides by the owner of the building

1 week

8

If not removed by the owner, removal by Municipality on collection of expenses

1 Week

9

Removal of water stagnation 

24 Hours

10

Removal of drain blockage Emergency

 

Normal

24 Hours

 

 

3 days

 

Street lights

 

Sl. No.

Details

Time Schedule

1

Repairs to Non-burning of street lights at main roads / streets

2 days

2

Repairs of street lights at inner street

3 days

 

Citizens cooperation solicited

¨      Do not damage the roads for public functions. Adhere to guidelines prescribed therefor

¨      Do not dump debris and garbage in street margins

¨      Avoid encroaching roads / streets

¨      Avoid cutting roads without permission

¨      Do not allow house hold waste water to flow into the streets

¨      Do not throw garbage into drains

¨      Do not connect sewer lines to public drains

¨      Report water stagnations, missing manholes, damaged lights, light poles

¨      Maintain avenue trees in front of premises

Whom to contact for service deficiency 

Details
Designation and timings

First Complaint

Second Contact

Third Contact

Junior Engineer

Municipal Engineer

Commissioner

 

 

15.REVENUE RESOURCES

Property Tax

            Property Tax is a major revenue source for the Municipality.  There are 30257(No.) property Tax assessments and the annual demand is Rs.3.09 Crores

Rate of Tax

 

Property Tax

 Vacant Site tax

General

4 %

1/4 %

Water Supply & Drainage

6 %

1/4 %

Lighting

4 %

1/16 %

Scavenging

4 %

1/16 %

Elementary Education

5 %

1/4 %

Library Cess

1.8 %

--

Per Annum

24.8 %

7/8 % (half year)

 

            In the tax collection Branch, the following personals were engaged for the collection of Property Tax and Profession Tax.

            Revenue Officer                    - 1

            Revenue Inspector                - 1

            Revenue Assistants - 9

42 Municipal wards were divided into 9 collection divisions.  For the past several years, the Revenue Inspector and Revenue Assistants were deputed to collect the tax items from the tax payers directly.  Recently the above system has been cancelled.  Revenue Inspector, Revenue Assistants go to each and every assessee and induce them to pay their taxes in the municipal computerised centres.  Tax payers have to remit their taxes in the Computerised Collection centre in the Municipal Office, directly.  For the tax payers easy convenience, speedy actions were initiated, to open another 3 computer collection centres at the following places, very soon.

1)     Radha Nagar water Tank

2)     Gayathri Nagar Water Tank

3)     Kilkattalai Municipal Shopping Complex             

Functions / Services

¨      Determining rate of Tax and dividing Zones for the purpose

¨      Assessment of Tax on all new constructions and additional tax for additional constructions ensuring filling up of Self Assessment Returns by owners

¨      Collection of Tax

¨      Transfer of Title to properties 

Response time for service / Grievance redressal

Sl. No.

Details

Time Schedule

A

Assessment of Property Tax :

 

1

Information regarding the assessment of Property Tax

At information Centre on the spot

2

Issue of acknowledgement for self assessment return

At information Centre on the spot

3

Application for inclusion in the assessment register

At information Centre on the spot

4

Assessment Order for new and improvement to the existing Building

20 days

b)

Name Transfer

 

 

Issue of form / acknowledgment

At information Centre on the spot

 

Issue of Orders

15 days

(a) & (b)

Issue of Certified Copies

 

1

Receipt of Forms and issue of acknowledgment

On the spot at information counter

2

Receipt of fees

At information centre on the spot

3

Issue of copies

7 days

c)

Settling tax complaints

15 days

d)

Vacancy remission

30 days

Citizens cooperation solicited 

¨      Report new / additional constructions promptly and file self assessment returns fully furnishing the required information

¨      Pay Tax promptly without leaving any arrears.

¨      Insist on getting receipt for payment

¨      Avoid paying tax in installments 

Whom to contact for service / complaint 

Details
Designation with phone no and timings

First Complaint

Second Contact

Third Contact

(if deficiency persists)

Revenue Inspector

Manager            - 22368800

Commissioner   - 22368459

                For profession tax and other revenue sources also, any information required may be obtained from the same offices.  Similarly, any delay or service deficiency can also be complained to the same officers 

For Forms – See chart on Forms available with information counters

 

16.SWARNA JAYANTHI SAHARI ROZGAR YOJANA 

The objectives of the scheme, implemented by the Municipality are :

1.      Providing self-employment opportunity to the people living below poverty line

2.      Providing financial assistance for the economical development of women and children Groups in urban areas below poverty line

3.      Imparting training to those who are selected and interested in self-employment

4.       Engaging the public living below poverty line for the works taken in urban areas under Wage Employment programme. 

The people below poverty line may submit applications to the Municipality and the applications shall be scrutinized with reference to the list of people below poverty line and the eligible persons shall be recommended for financial assistance by banks.

Sl. No.

Details

Time schedule

1

Receipt of application form

In the information counter – on the spot

2

Submission of application

In the information counter – on the spot

3

Recommendation to banks for assistance under the scheme

30 days

4

Imparting training to eligible candidates

45 Days

 

Whom to contact for service deficiency 

Details
Designation and timings

First Complaint

Second Contact

Third Contact

Community Organiser 1, 2

Sanitary Officer

Commissioner

 

17.RAIN WATER HARVESTING

Rain water Harvesting  

                Rain water Harvesting is collection of rain water for drinking and other purposes. 

Why should Rain water be saved

¨      To meet water demand for domestic use

¨      To raise the ground water level

¨      To improve the quality of ground water

¨      To prevent infiltration of sea water in nearby areas of sea shore. 

Method of harvesting Rain Water

¨      Rain water can be harvested by two methods.

¨      Rooftop harvesting

¨      Surface run off harvesting

¨      Rain water from roof top can be straight away let into wells / Borewells

¨      Rain water in the open spaces can be collected adopting various rain water harvesting methods 

Collecting of Rain water from the terrace of the Buildings

a)     Collecting through well

b)     Collecting through borewell 

To harvest Rain water in open space

a)     Percolation / Recharge pit

b)     Percolation / Recharge pit with bore

c)      Recharge trench

d)     Recharge well 

Harvesting of Rain water from thatched and tiled house 

¨      Rain water from the thatched and tiled houses are collected through gutters in a small pit used as filter

¨      Rain water can be collected on the thatched roof by using polyphone sheets

¨      Rain water collected through filter can be stored in a tank or existing sump

¨      Approximately it costs Rs. 800 to Rs. 1000 (Excluding storage tank)

¨      Rain water from the roof top collected through gutter can be stored directly in tanks for domestic use. However, bleaching powder is to be added now and then for ensuring the quality of water. 

Whom to contact for service deficiency 

Details
Designation and timings

For Demonstration

For Installation

 

Junior Engineer 

 

18.E-Governance

¨      In this Municipality data relating to property tax, water charges and non-tax items have been computerized

¨      Property tax, Water Charges and Non-Tax items are collected through Computerised Service Centers / Certain banks.

¨      Computerised Service Centres are functioning on all working days from 10.00 A.M. to 5.P.M. so as to enable the public to remit the tax directly in the Municipality.

¨      Public can ascertain the details of Property tax dues etc., from the Computerised Service Centers during the working hours.

¨      Birth & Death certificates are issued through computer service centers 

Web site

¨      Public can get general information of the Municipality 

¨      Public can have the details of all activities of Municipality through the WEBSITE

19.OTHER  SERVICES 

Details of various applications / forms issued at Information Centre 

Sl. No.

Details

Application fee

1

Application for Water Supply HSC

Rs. 5/=

2

Application for Underground Drainage Connection

Free of cost

3

Application for approval of Building Plan

Rs. 5

4

1)     Application for trade licences

Rs. 2

 

 

2)     Application for licence under prevention of Food Adulteration Act

Rs. 2

5

1) Application for Birth Certificate

Rs. 2

 

2) Application for Death Certificate

Rs. 2

6

Property tax self assessment return – name transfer application

Rs. 2

7

Application for assessment of Property tax

Rs. 5

8

Property Tax appeal form

--

9

Other forms

--

20.Name and Telephone Nos., of Chairperson, Vice-Chairperson and Councillors 

Ward No

Name

Telephone Nos (or) Cell No.

 

 

Office

Residence

Chairman

E. Karunanithi

 

9444002029

Vice Chairman

G. Karuna

 

9841871321

1

E. Regina

 

9840855628

2

G. Karuna

 

9841871321

3

V. Dhanam

 

9444787117

4

G. Ravichandran

 

9444292612

5

Kasthuri

 

9444606769

6

Muthu

 

9841778398

7

Mallika

 

9840611267

8

Suganthi

 

22362539

9

Poongothai

 

9382136999

10

Sathya

 

9841875379

11

Manimegalai

 

9444764027

12

Annapoorani

 

9380817208

13

M.Chandrakesavan

 

9380930947

14

N.Munuswamy

 

9841615748

15

M.Shanmugam

 

22476214

16

Murugaiyan(A) Sangeeth Kumar

 

22470420

17

Jayakantha

 

9840117411

18

P.Dhansingh

 

22382800

19

A.Krishnamurthy

 

9840036228

20

K.Jegannathan

 

9444744887

21

Ramesh.K

 

9840981262

22

A.Ranganathan

 

9444452052

23

S.Barathan

 

9444762797

24

A.Jamuna

 

22654913

25

V.Raghavan

 

22654499

26

E.Karunanithi

 

9444002029

27

Renukrishnan

 

9382782876

28

Deenadayalan

 

9840011738

29

Murugesan

 

9444291257

30

R.S.Senthilkumar

 

9840011745

31

G.Sivagami

 

22655957

32

S.Vijay

 

9840161146

33

Varadarajammal

 

22230349

34

T.Pathieasan

 

22237959

35

M. Anbu

 

9380870036

36

Vijayalakshmi

 

22233344

37

Rosy Malliga

 

22232896

38

Danasekaran

 

9444046361

39

Ranganathan

 

9382141725

40

S.Narasimman

 

22383413

41

T.Raghupathy

 

9381157383

42

Metilda Arockia mary

 

9382130186

 

21Telephone nos. of key officials of the 

Pallavapuram Municipality  

Sl. No.

Designation

Telephone Number

 

 

Office

Residence

1

Municipal Commissioner

22368459

22418770

2

Municipal Engineer

22414361

 

3

Municipal Manager

(General Office)

22368800

 

4

Town Planing Officer

 

52170204

 

In case of persistent defaults, please contact

Regional Director of Municipal Administration, Chengalpattu,

Phone No. 954114  - 224192

Commissioner of Municipal Administration, Chennai – 5, Phone No. 28513259

 

FOR EMERGENCIES ON SERVICE DEFICIENCIES, CONTACT 

22414361

22368800

……………….  (Telephone No.)

UNDER GROUND DRAINAGE SCHEME 

Government of Tamilnadu have accorded sanction of Rupees 48,000/- to study the feasibility of under ground drainage scheme at Pallavapuram Municipality vide G.O. Ms.1180 PWD(TWAD) dated 25.5.71 The amount received had been remitted to TWAD Board on 13.6. 97 to start the investigation. 

Secondly the loan amount Rs.5.75 Lakhs sacntioned by State Government vide G.O Ms.No. 1840 RDLA dated 30.11 82 and the same have been paid to TWAD Board on 11.2.83 for investigation of UGDS at Pallavapuram Municipality. 

Municipal Council had resolved a resolution vide MCR No, 109 dated 23.6.97 and had discussion with L.A. Minister on 5.8.97. Based on this,  Municipal Commissioner gave requisition regarding appointment of investigation teams Lr.No. 7177/97/E2 dated 6.8.97 addressed to the executive Director, Assets Management group, T.Nagar, Chennai. 

Consultant to Investigate: 

TNUDF appointed , M/s.Water Power Consultancy Service(India) Limited to investigate and to design under ground drainage system for Pallavapuram Municipality with a steering Committee comprising representative each from TNUIFSL,TWAD, CMA and Commissioner, Pallavapuram Municipality. 

The Consultancy fee Rs.16.62 Lakhs has been paid by TNUIFSL to WAPCOS. 

March’98 WAPCOS gave investigation report stating that the project cost Rs.107.32 crores, if perungudi has been choosen as site for treatment Plant. 

Site for Treatment Plant : 

A Resolution had been resolved by Municipal Council vide MCR No. 643  date  13.04.98, requesting the District Collector to permit the village survey No. 307 Periyaeri ( 15 areas) to construct treatment plant so as to reduce the Project cost from 107 crores to 55.45 crores. 

In conttinuation of this,site for treatment plant an d pumping station have been obtained from PWD as well as Revenue Department and Contonment Board with the full effort made by Secretary Mains and District Collector, Kancheepuram. 

Pumping Station 1                Malliga Nagar                        Contontment Area

                                                (near Ward No. 1)                 Extent 15 cent 

Pumping Station II                 Mumoorthy Nagar near         Revenue land

                                                Veeraragavan Eari (W.38)  Extent 15 cent 

Pumping Station III                Keelkattallai Periya Eari      25 Acres 

About  the Scheme 

·                    The total extent of Pallavapuram Municipality is 18 sq.km. with the Population of 1.50.000 as per 2001 census.

·                    M/s. WAPCOS Ltd (Govt. of India) No.31, Vaidyarama Street, T.Nagar, Chennai 17. Will be consultant for this underground drainage scheme. 

·                    The Scheme is devised to treat 40 mld sewerage after 30 years assuming Population Rs.4.38 lakhs at the end of  30th year.         Initially the treatment plant capacity will be 13mld which is sufficient to treat the sewage of 1.50 lakhs population.

·                    The Total cost of the Project is 55.45 Crores. It is advised to implement the Project in two phases.

·                    In Phase I about 130 km sewer will be laid out of 179 km road length with the Project cost of Rs.36.73 Crore. The project Period is 6 years. The Annual maintenance cost will be Rs.152 Lakhs per year.

·                    In Phase I, 80 % of house owners, Commercial Building owners and Industries will get benefit. At the end pf 6th year, (i.e. after completion of project) of the Project, out of 25,000 assessment 80% will be benefited. 

Regarding fee structures. 

Municipal Council Resolution had been resolved as below.

 

                                                Deposit                      Monthly Fees

 

House Service                       Rs.10,000                  Rs.150/- 

Commercial                           Rs.20,000                  Rs.450/- 

Industrial                                 Rs.20,000                  Rs.750/- 

Government gave in prinicipal acceptance vide G.O.No. 138 dated  5.3.2001 

Government gave administrative sanction vide G.O. No.234 dated 27.6.2002