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Citizen Charter

CITIZENS’ CHARTER

 

CONTENTS

1.         Introduction

2.         Foreword by Chairperson

3.         Objectives

4.         About us

5.         Water Supply

6.         Sewerage

7.         Health and Sanitation

8.         Birth and Death Registration and Issue of Extract

9.         Prevention of Food Adulteration

10.       Other Trades Licensing

11.       Immunization

12.       Dispensaries and Maternity Homes

13.       Town Planning

14.       Roads, Street Lights

15.       Revenue Resources

16.       Swarna Jayanthi Sahari Rozgar Yojana

17.       Rain Water Harvesting

18.       E-Governance

19.       Other Institutions and Services

20.             Name And Telephone Nos., Of Chariperson,               Vice-Chairperson and Councilors

21.       Telephone Nos. of Key Officials 

I

INTRODUCTION  

            Tamilnadu is leading in many Urban Sector reforms.  As part of its commitment to enhance the responsiveness and effectiveness of the civic services rendered by the urban local bodies, the State Government decided to introduce ‘Citizens Charter’ in all the urban local bodies in G.O.Ms. No. 58 MAWS Department dated 16.4.1998.  The first edition of the ‘Citizens Charter’ was released by all city municipal corporations and municipalities in the State in the year 1998-1999.  It has improved the transparency and effectiveness of the local body administration.  Based on the experience gained over the past few years and the feedback, it has been decided to bring this second edition of the ‘Citizens Charter’ with improved information to citizens to make every citizen’s interaction with the civic body easy, simple, hassle free and efficient and also ensuring accountability and transparency.

            This charter documents the citizen’s entitlement to municipal services, quality of services, quick access to information, stages to redressal of grievances and time bound.

            This charter also documents, apart from what we can offer the citizens, what the citizens can do to help us serve them better and what can be achieved if both of us join together.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 


 

FOREWORD BY CHAIRPERSON

 

            The  Municipal Council of Cuddalore Municipality has adopted this second edition of citizen charter in its resolution No.310 .dated .29.02.2004 with renewed commitment to provide efficient and prompt civic services to the citizens and with the fond hope that on their part, the citizens would respond and reciprocate in a positive way.

            We consider this as a charter of responsibilities for us in the Municipality, both elected representatives and officials, to make a sound and responsive administration to make the town clean, green and most liveable for the citizens.

            The first edition of the citizen charter was only to give specific information to the people of this town on ensuring quick response to their needs and redressal of certain grievances.  Now, we are introducing on line complaint system for certain services and a three – step normal complaint redressal system for all other services to ensure quick and efficient redressal of grievances in a time bound manner.

            We shall acknowledge on the spot all complaints, returns, declarations, applications, intimations and all communications from the citizen.

            We invite citizens to use this charter to ensure better standards of service and bring to the notice of the concerned authorities,  as listed, any failure or non-compliance of citizens charter.

            We invite greater participation, support and assistance from the citizens,  which we value most.

            We strive each day to improve the quality of life of our citizens.

OBJECTIVES 

            This Citizens’ Charter is a commitment of the to achieve a STAR system.

            Simple

            Transparent

            Accountable

            Responsive 

in the administration of the civic body in fulfilling the needs of the citizens of this town. 

¨      By providing all important information to the Citizens about the services being delivered by the Municipality.

¨      By creating a system which will receive public grievances and redress the same qualitatively and time bound.

¨      By soliciting the cooperation of the citizens in fulfilling their aspirations by mutual trust, confidence and help and by making them aware of their duties to the community.

¨      By making each citizen’s interaction with us easy, simple, hassle-free and efficient, while ensuring accountability and transparency.

¨      By introducing e-governance and automated access to all our functions and services and by directing the resultant flow of efficiency-gains towards the citizens.

¨      By being fair, efficient, citizen – friendly and outcome – focused.

ABOUT US

            The Municipality was constituted in the year .1866 . and was subsequently upgraded as  Selection Grade Municipality from 9.3.1993.  It has a population of . .1,58,481 (2001 census) and an extent of  27.69. Sq. Km.,  The town is divided into 45 wards.  

            The Municipal Council comprising of  45 ward councilors  is headed by Chairperson, who is elected by voters of the town. The councilors elect a Vice-Chairperson among them.  

            The executive wing is headed by a commissioner and he is assisted by a team of officials like Health Officer, Municipal Engineer,  Town Planning Officer, Manager, Revenue officer and other officers.

The Municipality provides the following major services  

1)     Water Supply

2)     Sewerage

3)     Waste Management

4)     Roads

5)     Drains

6)     Street Lights

7)   Public Conveniences

     The Municipality also enforces and regulates the following activities. 

1)     Tax administrations.

2)     Planning and Building permission

3)     Trade and other licenses

4)     Registration of Birth and Deaths 

For each of the above services and activities, this charter provides information  about the details of services offered, response time for rendering the services or redressing grievances, whom to complain in case of default for providing the required services and how a citizen can help.

            This charter lists the names of Chairperson, Vice-Chairperson and Councillors and their contact Telephone numbers for better interaction of the citizens.  The Charter also lists out the names, designations and contact Telephone numbers of key officials dealing with major issues. 

The co-operation of the citizens is solicited broadly in the following aspects:-

1.         Segregate wastes at source

2.         Do not throw waste in Drains, streets

3.         Deposit wastes only at specified places and dust bins

4.         Do not allow children to defecate in open spaces

5.         Avoid connecting sewerage lines to open drains

6.         Avoid encroachments on public places

7.         Avoid occupation of roads and footpaths with unauthorised stacking of

materials

8.         Avoid letting of waste water on to roads

9.         Conserve rainwater and provide rainwater harvesting structure in every

building.

10.       Avoid living animals on roads and public places

11.       Avoid misuse of public places including park, open spaces, public toilets,

            markets & bus stand.

12.       Plant trees within and in front of premises, water them and nurture them to

grow.

13.       Report leakage of water, bursting of water / sewage   pipes, burning of

street lights during day time, damage of public properties posing health

hazard

14.       Avoid damage of public properties.

15.       Ensure prompt payment of property tax, profession tax , Water charges

license fees and other Municipal dues.

16.       Adhere to Building Rules and avoid violations, unauthorised  constructions

17.       Adopt universal immunization

18.       Complain to the right officer in time and liaise with the ward councillor. 

WATER SUPPLY 

Protected  water  supply  is  functioning  since  1938.  The  source  is  from  pennaiyar  subsequently  improvement  schemes  were  incorporated  during  the  year 1985  and  Rejunavation  scheme  during  the  year 1997-1998. 

            Now  there  are  3 Nos. of Head  water  works  at  Chavadi, Capper Hills and   Thiruvanthipuram  with  deep  Borewell  source. 

            There  are  4  Nos. of  existing  Over  Head  Reservoirs  with  following  capacity: 

            1. Manjakuppam                                           11.35  Lakhs  Capacity

            2. Thiruppapuliyur                                          10.00 Lakhs  Capacity

            3. Cuddalore  Old  Town                                 4.50 Lakhs  Capacity

                  (RCC  Tank)

            4. Cuddalore  Old  Town                                  1.18 Lakhs  Capacity

                 (Steel   Tank)

 

            The   average  daily  pumping  supply  is  6.35  MLD  and  per  Capita   supply  is  40   LPCD. 

IMPROVEMENTS  SCHEME(WATER  SUPPLY):           

            Improvement  to  water supply  scheme  taken  up  by  TWAD  at  an  estimate  cost  of  Rs.16.91  crores warks  completed.  Excess  iron  removal  of  overhead  Tanks  in  both  head  works  is  nearing  completion.

            The  new scheme  work  is  anticipated  that  90  liters  of  water  per  head  will  be  distributed  to  public  upto 2026. 

            CAPPER  HILLS  HEAD  WORKS.           

            13  No. of  bore  well  has been  arranged  and  completed  at  this  head  works.  From  this  bore wells  7800  liters  per  minute  of  water  expected  lifted  from  13  Nos  borewells  and   filling  to  resorvoirs. 

            THIRUVANTHIPURAM  HEAD  WORKS. 

8        nos  of  Borewell  has  been  arranged  at  this  head  works.  From  this  borewells  10,000  liters  of  water  per  minute  is  pumped and  brought  to  Cuddalore  and  stored  in the  following  water  tanks.

1. Thirupapuliyur                    10.00 Lakhs  Liters.

2. Manjakuppam                   11.35 Lakhs  Liters

3. Cuddalore  OT(Kasukadai)         4.5

4. Iron  Tank                                       1.18

5. Vandipalayam                               15.00

6. Deepan  Nagar                             15.00

7. Cholora shed                                 5.00

8. Anna nagar                                    12.00

9. K,K .Nagar                         6.00

10. O.T. Dispensary                          6.00

 

                                    Total                96.03.

Services / Functions 

¨      Operation and Maintenance of Head works for water supply and distribution of drinking water to house holds and public stand posts

¨      Sanctioning new House service connection

¨      Conveyance and distribution of water for private and public uses.

¨      Billing and collection of water charges

¨      Creating awareness among people to conserve water and install Rain Water Harvesting structures

Response Time for Complaints

 

Details

Time Schedule / Response

I. Water Supply :

(Subject to availability of sanctioned strength of HSCs.)

1.a) Issue of application for new water supply house service connection

 

 

 

At the Information Centre on all working days on the spot

b) Receipt of filled applications with fees

At the information centre on all working days

c) Issue of acknowledgement

On the spot

d) Intimation to the applicant on rectification of defects noticed in the application

Within one week

e) After rectification of defects, issue of notice / chalan for remittance of fees for water supply connection

15 days

f) Effecting Water Supply House service connection

30 Days from the receipt of application

 

II Complaints / Defects :

1. Replacement of defective meter

 

 

15 days

2. Rectification of pollution in drinking water supply 

Within 24 Hours

3. Arresting of Leakage of water in the mains

Within 24 hours

4. Minor repairs

2 days

5. Major repairs

3 days

6. Repairs to hand pumps

3 days

7. Repairs to public fountain

2 days

8. Repairs to India Mark 2 pumps / Bore wells

7 days

9. Deficiency in chlorinating

24 hours

10. For prevention of Fire

At once

 

III. Special Demand:

1. Supply of water through lorry Tanker

 

 

Within 24 hours, if piped water supply is interrupted

2. Supply of water through lorry for  Marriage / Festival

3 - 5 days

 

Needed Cooperation from Citizen 

¨      Avoid wastage of water.  Do not use drinking water for gardening and other similar purposes

¨      Do not draw water unauthorisedly or through installation of pumps in municipal connection

¨      Get the repairs attended after proper intimation to corporation and under the supervision of Municipal Engineering Staff

¨      Pay water charges and other dues promptly and avoid disconnection

¨      Conserve rain water and instal Rain Water Harvesting structures in all buildings.

¨      Keep the tap closed both in house and in public stand post to avoid pollution

¨      Report water leakage, theft as a public service

¨      Do not tamper with water supply connection or meters 

Whom to Contact for Redressal of Grievance  

Details

Designation and timings

¨      Initial complaint

¨      Second contact

¨      Third contact

 

. . . . Assistant  Engineer.

. . . . Municipal  Engineer

. . . . .Municipal  Commissioner

 

 

HEAD WORK AT CHAVADIHEAD WORK AT CHAVADI

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

SEWERAGE 

            The Municipal Engineer and his team of Engineers and staff are entrusted with the responsibility of maintaining this service. 

FUNCTIONS / SERVICES 

 

¨      Operation and maintenance of installations relating to sewerage system

¨      Sanctioning of  new house hold sewerage connections and maintenance of  house hold connections

¨      Maintenance of sewerage Treatment plant and sewerage farms

 

¨      Cleaning of septic Tanks

¨Revenue Collection

Response Time for Complaint Redressal

Underground Sewerage Connection

Details

Time Schedule

I. Sewerage Connection

1.a) Issue of application from

 

At the Information centre on all working days on the spot

b) Receipt of filled in application with fees

At information centre on all working days on the spot

c) Issue of acknowledgement

On the spot

d) Intimation to the applicant on rectification of defects noticed, if any, in the application

7 days

e) After rectification of defects, issue of notice / chalan for remittance of fees for drainage connection

7 days

f) Remittance of fees / issue of receipt

At the Information Centre

g) New Connection Commissioning

15 days

2.  Complaints of Blockage / Leakage of drainage

24 hours

3. Rectification of defects in Drainage connection

2 days

4. Replacement of missing manhole lid

24 hours

DRAINAGE  SCHEMES 

                There  is   no  underground  Drainage  system  in  Cuddalore  Municipality.  The  sullage  water  from  the  houses  as  well  as  storm  water  are  collected  in   open   drainage  and  disposal  in  the  river  and  field  channels  thus  cleaning  health  hazard  to  the  people  in  the  required  area. 

            Cuddalore  council  Resolution  has  sanctioned  in  MCR  No.621  Dated  16.09.1998  . As  per  the  Commissioner  of  Municipal  Administration’s  Office  proceeding  No.16311-96  Dated  12.3.1996,  Rs.8.915  Lakhs  remitted  to  TWAD  for  investigation  charges.  Under  ground  Drainage  scheme  investigation  has been  taken  up  by  TWAD  Board  and  detailed  project  report  prepared  Rs. 58.20  crores  and  same  is sent  to  Government  for  approval. 

            Municipal  Council  in  its  Resolution  no.  499  dated  31.10.2003  has  accorded  permission  for  acquiring  lands  in  Devanampattinam  for  the  Underground  Drainage  scheme.  Proposals  for  acquiring   lands  has been  submitted  to  the  District Collector  and  same  is  forwarded  to  PWD   for  Transfer  of  lands(Sewage  Treatment  plant  site) to  Municipality. 

            Permission  has  to  be  obtained  from  the  PWD  Department  after  getting  of  NOC  from  pollution  control  Board.  The  Proposal  has been  sent  to  pollution  control  Board  on 27.7.2004  vide  letter  No.F2/Cud/UGSS/AEE/Spl.PF/04  and  order  awaited.

II. Septic Tank Cleaning 

Details

Time Schedule

1. Receipt of Application / Remittance of fees  Rs.500

At the Information Centre on the spot

2. Cleaning of Septic tank

Within 2 days

Needed Cooperation from Citizens 

¨      Do not throw other waste including animal waste and debris into the sewage lines

¨      Do not connect sewage outlets to public open drains or roadsides

¨      Adhere to safety measures before entrusting cleaning of septic tanks etc to private persons

¨      Do not tamper with sewage connections

¨      Pay tax and service charges promptly

¨      Avoid environment pollution or nuisance due to your facility 

Whom to Contact for Service Deficiency 
Details
Designation and timings

¨      Initial complaint

¨      Second contact

¨      Third contact

(If deficiency persists)

Sanitary  inspector   6.00 AM  to 6.00 PM

Municipal Health Officer 10.00 AM to

6.00 P.M.  230021

Municipal Commissioner  6.00AM   to 

6.00 P.M. 230021

 

 

 

 

HEALTH AND SANITATION

 

Solid Waste Management 

            The waste management in the town is entrusted with the .Public  Health Section  and a team of . 6 sanitary Inspectors, 22 Masthiries and 367 Workers. The aim of the Municipality is 100% collection of garbage generated in the town daily.

Privatisation:

Privatisation  of  door  to door  garbage collection,   and disposal  is  privatised  in  ward no: 22  to 29(8 Wards)

Proposed  to  implement  solid waste  management  in 2  wards  with  self helf group members.

Daily   garbage  cleared                                : 103  MT. 

 

SOLID  WASTE  MANAGEMENT  GENERAL  INFORMATION 

CUDDALORE  MUNICIPALITY

 

AREA                                                  :           27.69 Sq.km

Population                                            :           1,58,481

No. of  Houses                                     :           34125

No. of  Slums                                       :           29

Slum Population                                    :           59075

Quantity  of  solidwaste Generated        :           103 MT.

No.  of  Sanitary  Division                     :           11

No. of  Wards                                      :           45

 

Compost  Yards:

Cuddalore   OT                                    :           2.05  Acres

Thiruppapuliyur                         :           6.09 Acres

Semmandalam                                       :          2.36  Acres.

Total                                                               10.50  Acres

Division  No

No. of  Sanitary  Worker

Name of  Sanitary  Supervisor

Name  of  Sanitary  Inspector

I

37

A.N.Babu

D.Kumaran

D.Rajendira  Babu

II

39

Bakkaiyanathan

D.Rajendira  Babu

III

48

N.Thandapani

Thirugnanam

T.Saravanan

IV

58

KrishnaRaj

D.Sakthivel

V

40

Mariyappan

Sundari

T.Saravanan

VI

15

Raji

R.Bakkiriraja

Kasinathan

VII

 

 

 

VIII

35

Muthu

Harinarayanan

Kasinathan

IX

29

Senthilvel

Gnanamurthy

Krishnakumar

X

39

Selvam

Kaliyaperumal

M.Bhaskar

XI

41

Mathiyalagan

M.Bhaskar

Compost

5

Govintharaj

Rathakrishnan

Kasinathan

 

Antifilaria

12

Bhaskaran

M.Bhaskar

 

Functions / Services

¨      Daily street cleaning and transportation of waste

¨      Night sweeping in Bus stands and market places

¨      Disposal of waste collected through various methods

¨      Removal of debris and construction  wastes

¨      Special conservancy arrangements during festivals and other important occasions attracting large number of people

¨      Bulk clearance of wastes in special premises like Kalyanamantapams, Hotels etc.,

¨      Maintenance and cleaning of public toilets, urinals on a daily basis

¨      Removal of dead animals

¨      Fee collection

Response Time for Redressal Of Grievance

Waste Management 

Sl. No.

Details

Time Schedule

1

Cleaning of Streets and Road

Monday to Saturday from 6.00 a.m. to 11.00 a.m. from 2.00 p.m. to 5.00 p.m. at all places (subject to change in respective Municipality)

2

Market and Bus-stand places

From 6.00 a.m. to 8.00 pm.

3

Collection and removal of Garbage

Daily

4

Cleaning of public toilets, urinals

Daily

5

Complaints regarding non-removal of garbages

24 Hours

6

Removal of dead animals

24 Hours

7

Complaints regarding non-sweeping of roads

24 Hours

8

Complaints regarding removal of debris

3 days from intimation

9

Complaints regarding removal of blockages in Public Toilets

24 Hours

Needed Cooperation from Citizens

¨      Do not throw wastes into open drains or streets

¨      Clean your premises and deposit wastes in the designated points before street clearance by conservancy staff

¨      Segregate house hold wastes as per guidelines

¨      Report non-clearance  of garbage / debris to the designated authorities

¨      Keep your premises clean. Remove bushes and shrubs then and there.  Prune trees abutting main streets and avoid obstruction to traffic and people’s movement

¨      Use public toilets / urinals properly. Avoid nuisance in open spaces / road margins

¨      Pay administrative charges and fees promptly

Whom to Contact for Service Deficiency
Details
Designation and timings

¨      Initial complaint

¨      Second contact             

¨      Third contact  

 

 

Sanitary Inspector of concered division

Municipal  Health  officer. Phone: 230021

 

Municipal  Commissioner. Phone:230021

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

SOLID   WASTE   MANAGEMENT 

Cuddalore  Town  is  the  Head  quarters  of  Cuddalore  District  . Area  of  this town  is  27.69  sq.km. The  Population  of  the  Cuddalore  Town  as  per  2001  census  is 1,58,481.  This  Town  consists  of  45  Municipal  Wards. 

                Daily  wastes  are  collected  (nearly  80  tones)  from  door  to  door  daily  through  tricycles  in  dwelling  areas.  While  collecting  the  waste  they  were  segregated  as  degradable  and  degradable  waste  were  collected  in  green  basket  and  the  Non  degradable  in  red  baskets. The  above  collected  wastes are stored in subdepots  in the  respective  wards  through  70 try  cycles. 

            The  solid  wastes  collected  in  the  sub  depots  were  transported  through  11  Municipal  lorries  to  the  compost  yard.

            The  compost  yard  situated  at various  parts  of  this  Town. 

1. Commiyampet  Thiruppapuliyur  Area                            : 6.09  Area.

2. Cuddalore  port  Pachiyankuppam  Area                      :2.05 Area

3. Semmandalam  Manchakuppam  Area             :2.52  Area

 

total                 ..10.66 Area.

 

For  the  dump  of  compost ,  land  measuring  1 acre  is  required

for  1000  people  as  per  Govt.  norms  Accordingly  land  to  an  extent  of  nearly  15.85  acres  is  required  for  the  compost  yard  to  this  Municipality.  But  at  present  this  Municipality  is  having  compost  yard  to  an  externt  of  10.66  acres  which  is insufficient. Necessary  proposal  submitted  to  collector  for  land  alienation  in  this  matter  and  it  is  under  process. 

BIRTH AND DEATH REGISTRATION AND ISSUE OF EXTRACT 

            Under the Registration of Births and Deaths Act., the urban local bodies play a vital role in registering births and deaths within their territory and issue extracts of births / deaths to the citizens.  The following officers are entrusted with the responsibility of registration in this Municipality:- 

1..Commissioner,Cuddalore  Municipality . 2.Commissioner. .

3. Sanitary Inspesctor . . . . . .

 

Custodian of Records

Chief Registrar for the town

Registrar

Service / Function

1.  Birth Registration

2.  Death Registration

3.  Issue of extract of Birth Register

4.  Issue of extract of Death Register

5. Application via online

BIRTH  AND  DEATH  REGISTRATION  CENTERS

Sl.No

Address  of  the Birth & Death Register office

Ward  Numbers

1

Varadharajan  Nagar

1,2,3,4

2

Pennaiyar  Road

5,6,7,8

3

Pillukattu  Lane

9,10,11,12,13

4

Kalaiyarangam

19,21

5.

Pudupalayam Market

14,15,16,17,18

6

Banbari  Market

22,23,24,25

7

Reddi chatiram

26,27,28,29

8

Vandipalayam

30,31,32,33

9

Sivanandapuram

34,35,36,37

10

Municipal Dispensary,Willigton  Street

38,39,40,41

11

Sunnambukara  street

42,43,44,45

Response Time For Services / Grievances

 

Details

Rate of fees         (Fill up this column for all items)

Time Schedule

Registration of Birth

From the Date of Birth

1. Within 21 days

 

 

Nil

 

 

At once

2. From 21 days upto 30 days

Rs. 2

At once

3. From 30 days upto 1 year

Rs. 5

7 days

4. More than 1 year (with court order)

Rs. 10

7 days

I. Registration of Child’s Name in the Birth Register

 

At once

1. From the date of Birth upto 1 year

Nil

3 days

2. More than 1 year

Rs. 5

7 days

II. Registration of Death

      From the date of death

1. Within 21 days

 

 

Nil

 

 

At once

2. From 21 days upto 30 days

Rs. 2

At once

3. From 30 days upto one year

Rs.5

7 days

4. More than 1 year (with Court Order)

Rs.10

7 days

III. Birth / Death Certificates

Remittance of fees for First copy

 

Rs.10

 

-- days

Additional copy / each additional copy

Rs.10

-- days

 

Needed Co-operation from Citizens 

¨      Register Birth immediately after birth

¨      Name the child, preferably before registration

¨      Informants for Registration should be responsible persons who could give correct personal information to avoid problems later

¨      Register death immediately after occurrence

¨      Informants should be responsible persons who could give correct personal information

¨      Avoid nick names or alias names in giving information both for the Birth and Death

¨      Insist on giving details to the Hospital where delivery occurs for registration and a copy of the Report forwarded to the Registration Authority

¨      For extracts give correct details and pay the required fees for copies and search fees

¨      Inform the mode by which you would like to receive the extract – through mail or in person or through messenger

¨      If it is through Messenger, give a specific written authorisation to collect the extract

¨      Do not insist on recording “Cause of death” in the extract for death certificate, as it is not given, even though  the information is entered in the main register of deaths. 

Whom To Contact For Deficiency Of Service

Details
Designation and timings

First complaint

Second contact                            

Third contact

Sanitary Inspectors

Municipal  Health Officer  2Pm to 5.45 Pm

Municipal  Commissioner, Phone.230021

 

 

 

It is a national service to Register Birth / Death without omission

PREVENTION OF FOOD ADULTERATION 

            The Health officer  / sanitary officer of the Municipality and his team of Food Inspectors are entrusted with the responsibility of enforcement of the “Prevention of Food Adulteration Act” within the Municipal limit.  The trades / traders handling food articles are also licensed. 

PFA  license  fees   Rs. 25 per year

Application  issued  at  information  center

Food  sample  considered  to be

One  of  them  is  sent  to public  Analisys center When 

Now  here  is  no  food  inspection  in  Cuddalore  Municipality

Functions / Services / Enforcement

¨      Have a watch over the sale of food articles within the territory

¨      If there are complaints or suspicion take samples of the food and send it to laboratory of analysis

¨      If found adulterated, prosecute the offender in a court of law and pursue, so that it will act as a deterrent

¨      Issue  licence for trades under the Act after verification and collection of fees

¨      Create awareness among people and traders 

Response Time for Service / Grievance Redressal 

Details

Time Schedule

1. Issue of Application Form

At Information Centre on all working days on the spot

2. Receipt of application with fees

At Information Centre on all working days on the spot

3. Intimation to the applicant regarding defects, if any noticed in the application

Within a week

4. After rectification of defects, issue of notice / chalan for remittance of fees

Within 30 days from the receipt of application

5. Issue of License

45 days

6. Belated remittance of fees

--- % Penalty

 

Renewal of License

 

Issue of application form

At Information centre on all working days on the spot

Receipt of application / remittance of fees

At Information Centre on the spot

Renewal of license

Within 45 days

 

Citizens Co-operation Solicited 

¨      Traders should avoid selling adulterated food articles or articles which are not safe for consumption, as a service to the people

¨      Traders may inform suspected adulterated food articles in circulation

¨      Traders to obtain municipal license or renew license without fail at the appropriate time paying the prescribed fee 

¨      Insist on license card from the Authorities, if not issued within 45 days

¨      Citizens may report adulterated food staff under circulation to municipal Authorities, as it may save a valuable life. 

Whom To Contact for Deficiency Of Service 

Details
Designation and timings

First complaint

Second contact                                 

Third contact       

Food  Inspector(Vacant)

Municipal  Health  Officer- 230021

Municipal  Commissioner - 230021

 

 

OTHER TRADES LICENSING  

            These are normally called “Dangerous and offensive Trades” The Municipality regulates and issues licenses for using any premises within the town for running trades and installation of machineries therefor.  The responsibility for regulation and issue of license is entrusted with the following officials of the Municipality. 

 

1  Municipal  Commissioner

 

2  Municipal  Health  officer

 

3  Sanitary  Inspector 

 

Application  : Issued  from Information  center

Functions / Services 

¨      Notify the trades, which need license together with the rate of license fees

¨      Field verification and issue of license / or  renewed license

¨      Regulate the trades imposing appropriate conditions to avoid inconvenience / nuisance to general public

¨      Fixation of rate of license fee and collection including belated fees 

Response Time for Service / Grievance Redressal 

Details

Time Schedule

1. Issue of Application Form

At Information Centre on all working days on the spot

2. Receipt of application with fees

At Information Centre on all working days on the spot

3. Intimation to the applicant regarding defects, if any noticed in the application

Within a week

4. After rectification of defects, issue of notice / chalan for remittance of fees

Within 30 days from the receipt of application

5. Issue of License

45 days

6. Belated remittance of fees

--- % Penalty

 

 

Renewal of License

 

Issue of application form

At Information centre on all working days on the spot

Receipt of application / remittance of fees

At Information Centre on the spot

Renewal of license

Within 45 days

 

Citizens Co-operation Solicited 

¨      Avoid unauthorised running of trades or machineries without license

¨      Adhere to the license conditions scrupulously

¨      Obtain licence / renewal of licence without omission and promptly

¨      Remit the fees due promptly

¨      Do not encroach foot paths, streets by show casing the materials outside the shop  

Whom To Contact for Deficiency Of Service

Details
Designation and timings

Initial complaint

Second contact  

Third contact      

Sanitary  Inspector

Municipal  Health  Officer

Municipal Comissioner

 

 

IMMUNISATION 

            This Municipality is playing an active role in immunisation according to schedule and in nation wile special drives for immunisation.  The Health officer or Commissioner of the Municipality and his team of Doctors and para-medical staff are entrusted with the responsibility for immunisation programs 

Error! No index entries found.

 

IMMUNISATION   SCHEDULE

At  Birth                    BCG  Zero  dose  polio

1 ½  Month               D.P.T       I   dose

                                  Polio        I dose

2 ½ Month                D.P.T       II  dose

                                  Polio       II  dose

31/2 Month               D.P.T      III  dose

                                  Polio      III  dose

9  Months                 Measles

 

11/2 Year                  D.P.T  Bactiriya  dose

                                  polio  Bactiriya  dose

 

Immunisation  is  done  an  every  wednesday in the  IPPV  health  post  and  also  in the  doorsteps  by  MPHWs

In  addition  to  this  public polio  immunisation  is  done in  64  booth all  over  town  in  the  National  immunisation  days 

            Awareness  is  created  by        contact  and  also  by  bit  nitices, press  release  and  mike  anouncement,  rallies  etc.

FUNCTIONS / SERVICE  

¨      Field survey and extension work by para medical staff

¨      Regular immunisation at designated places

¨      Special nation-wide programmes on immunisation

¨      Creating awareness among people for timely immunisation

Response Time For Service / Grievance

                Details                                                        Time schedule

Vaccination to public                        :           Every .Wednesaday . . .  of a week

Vaccination for specific disease     :           At once, at the concerned centres

Polio Vaccination                              :           Every .Wednesday

Anti – filaria                                        :           Once in a year through tablets

Certificate of Vaccination                :           Two days

 

How Can the Citizens Help

¨      Adhere to immunisation schedule for your children

¨      Contact municipal authorities in case of any out break of dangerous diseases

 

Whom To Contact for Service / Grievance Redressal  

Details
Designation with timings

Initial Complaint              Medical  Officer, Government Hospital

Second contact               Municipal  Health  Officer

Third contact                   Municipal Commissioner

 

 

 

DISPENSARIES AND MATERNITY HOMES 

            There are  . .3. (No.) Dispensaries and . .5 (IPPV  Centers) . . . . . (No.) Maternity Homes and centres catering free service to the urban poor.  They are managed by Medical Officers and other para medical staff.  They are under the overall supervision of Commissioner. 

Dispensary              1. Women and children  Hospital

                                2. Thiruppapuliyur  dispensary

                                3. Dispensary  Cuddalore   OT

IPPV                        1. Pudhupalayam

                                2. Vandipalayam

                                3. Cuddalore   OT

                                4. Sankaran  st

                                5. Manjakuppam

 

Maternity  center      1. Pudhupalayam

                                 2. Thiruppapuliyur

                                 3. Cuddalore   OT

Functions / Services

¨      Providing maternity and child care

¨      Providing help and advice on Family welfare issues

¨      Immunisation and vaccination

¨      Disease preventive and curative measures

¨      Creating awareness for hygiene and immunisation

Response time for service / grievance 

Details

Time Schedule

1. Service Maternity

Daily

2. Dispensary

Daily

3. Advise on Family welfare

Daily

Whom to Contact 

Details
Designation and timings

First Complaint

Second Contact   

Third Contact    

Medical  Officer, Government Hospital

Municipal  Health  Officer

Municipal Commissioner

TIRUPAPULIYUR MEDICAL DISPENSARY

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

TOWN PLANNING 

            The Town Planning Officer is entrusted with the responsibility of Town Planning activities.  The branch looks after regulation of building activities / lay out and other planning permissions.  The planning permission is granted by Local Planning Authority headed and the Building permission is granted by the commissioner. 

Functions / Services

¨      Granting permission for construction or alteration of building

¨      Lay out / sub division plan approval

¨      Action against unauthorised constructions, violation and encroachments

¨      Preparation of master plan and other development plans and their enforcement

Response Time for Service / Grievance Redressal

Approval of Building Plan and issue of Building Licence 

Sl. No.

Details

Time Schedule

1

Issue of application forms / Remittance of fees

At the Information Centre on all working days – atonce

2

Issue of acknowledgement

At the information centre-atonce

3

Intimation to the applicant on rectification of defects noticed in the application

Within a week

4

Suggestions to the applicant for rectification of defects

Within a week

5

After rectification of defects, issue of notice / chalan for remittance of fees for building license

Within a week

6

 

Issue of Building Licence:

 

Application for renewal of building licence

 

 

At Information Centre-atonce

7

Renewal of building licence

7 days

8

Plot sub division approval

….. days

9

Layout approval

…... days

10

License to Licensed surveyors

30 days

12

Demolition of unauthorised construction on public property

15 days

11

Demolition of dangerous structures

30 days

12

Removal of encroachment in Roads and municipal properties

15 days

 

How Citizens can help 

¨      Cooperation with enforcement staff

¨      No unauthorised construction or addition / alteration in the premises

¨       Start construction only after getting an approved plan

¨      Do not buy plots for construction in unapproved layouts

¨      Layout Developers to hand over Road, drains and other infrastructure to the Municipality after completion and before selling plots

¨      Follow the building Rules, Development control Rules and other regulations

¨      Report illegal constructions, dangerous constructions

¨      Avoid encroachments on public property and ensure foot paths are clear

whom to contact for service deficiency 

Details
Designation and timings

First Complaint      

Second Contact 

Third Contact                                            

  Town planning Inespector

  Town Planning Officer

   

  Municipal commissioner

 

 

OTHER BASIC AMENITIES 

ROADS, STREET LIGHTS 

Roads

            The Municipal Engineer and his team of officers are entrusted with the responsibility of maintaining roads belonging to Municipality within the Municipal limit. 

Functions / services  

¨      Construction and maintenance of roads, culverts, bridges, storm water drains.

¨      Repairs to potholes and bad patches

¨      Resurfacing the roads

¨      Widening and improvement of existing roads

¨      Repairs and maintenance of foot paths

Maintenance of street furniture including  street lights

 

¨      Provision of parking facilities

¨      Permitting display of advertisements

¨      Maintenance of traffic islands

¨      Maintenace of side drains, avenue trees,

¨      Flood control measures to reduce damage

Response time for service / Grievance redressal

 

Sl. No.

Details

Time Schedule

1

Restoration of damages caused to roads due to natural calamities

3 days

2

Filling of potholes in the roads

10 days

3

Road cutting permission

7 days

4

Patch work on roads

30 days

5

Removal of encroachments causing hindrance to traffic

3 days

6

Replacing of missing manhole lids on the drains

3 days

7

Removal of debris and construction materials on road sides by the owner of the building

1 week

8

If not removed by the owner, removal by Municipality on collection of expenses

1 Week

9

Removal of water stagnation 

24 Hours

10

Removal of drain blockage Emergency

 

Normal

24 Hours

 

 

3 days

 

Street lights

 

Sl. No.

Details

Time Schedule

1

Repairs to Non-burning of street lights at main roads / streets

2 days

2

Repairs of street lights at inner street

3 days

 

Citizens co-operation solicited

¨      Do not damage the roads for public functions. Adhere to guidelines prescribed therefor

¨      Do not dump debris and garbage in street margins

¨      Avoid encroaching roads / streets

¨      Avoid cutting roads without permission

¨      Do not allow house hold waste water to flow into the streets

¨      Do not throw garbage into drains

¨      Do not connect sewer lines to public drains

¨      Report water stagnations, missing manholes, damaged lights, light poles

¨      Maintain avenue trees in front of premises  

Whom to contact for service deficiency 

Details
Designation and timings

First Complaint

Second Contact

Third Contact

Electrical Superintendent

Municipal Engineer

Municipal Commissioner

STREET   LIGHT 

                                The  following  street  lights  are  maintained  by  the  Municipality  and  privatisation  of  the  street  light  in entire  town.

            After   privatisation  nrearing  Rs. 10,000/  per  month  is  saved  and  avoid  shortage  of  staff  strength  problems(  as  per  norms) 

Tube  light                  -           4086 Nos

M.V.L                          -             140 Nos

S.V.L                          -             379 Nos

High  mast                  -                 3 Nos

Metal Hailde              -               21 Nos

 

            Total                           4629 Nos 

HIGH MAST LIGHT 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

REVENUE RESOURCES

Property Tax

            Property Tax is a major revenue source for the Municipality.  There are 21680 Property Tax assessments and the annual demand is Rs.3.92 Crores. 

Functions / Services

¨      Determining rate of Tax and dividing Zones for the purpose

¨      Assessment of Tax on all new constructions and additional tax for additional constructions ensuring filling up of Self Assessment Returns by owners

¨      Collection of Tax

¨      Transfer of Title to properties 

Response time for service / Grievance redressal

 

Sl. No.

Details

Time Schedule

A

Assessment of Property Tax :

 

1

Information regarding the assessment of Property Tax

At information Centre on the spot

2

Issue of acknowledgement for self assessment return

At information Centre on the spot

3

Application for inclusion in the assessment register

 

At information Centre on the spot

4

Assessment Order for new and improvement to the existing Building

20 days

b)

Name Transfer

 

 

Issue of form / acknowledgment

At information Centre on the spot

 

Issue of Orders

15 days

(a) & (b)

Issue of Certified Copies

 

1

Receipt of Forms and issue of acknowledgment

On the spot at information counter

2

Receipt of fees

At information centre on the spot

3

Issue of copies

7 days

c)

Settling tax complaints

15 days

 

(Note : If any facility had been made on line the information may be furnished here suitably  altering the details and time schedule

 

d)

Vacancy remission

30 days

 

Citizens co-operation solicited 

¨      Report new / additional constructions promptly and file self assessment returns fully furnishing the required information

¨      Pay Tax promptly without leaving any arrears.

¨      Insist on getting receipt for payment

¨      Avoid paying tax in installments 

Whom to contact for service / complaint 

Details
Designation with phone no and timings

First Complaint

Second Contact

Third Contact

 

Revenue  Inspector 230021

Revenue Officer 230021

Municipal Commissioner.230021

                For profession tax and other revenue sources also, any information required may be obtained from the same offices.  Similarly, any delay or service deficiency can also be complained to the same officers. 

For Forms – See chart on Forms available with information counters 

Details of various applications / forms issued at Information Centre 

Sl. No.

Details

Application fee

1

Application for Water Supply HSC

(Present rate to be mentioned.  If it is free, it may also be mentioned.

2

Application for Underground Drainage Connection

 

3

Application for approval of Building Plan

 

4

1)     Application for trade licences

 

 

2)     Application for licence under prevention of Food Adulteration Act

 

5

1) Application for Birth Certificate

 

 

2) Application for Death Certificate

 

6

Property tax self assessment return – name transfer application

 

7

Application for assessment of Property tax

 

8

Property Tax appeal form

 

9

Other forms

 

OTHER SERVICES

SWARNA JAYANTHI SAHARI ROZGAR YOJANA 

The objectives of the scheme, implemented by the Municipality are :

1.      Providing self-employment opportunity to the people living below poverty line

2.      Providing financial assistance for the economical development of women and children Groups in urban areas below poverty line

3.      Imparting training to those who are selected and interested in self-employment

4.       Engaging the public living below poverty line for the works taken in urban areas under Wage Employment programme. 

The people below poverty line may submit applications to the Municipality and the applications shall be scrutinized with reference to the list of people below poverty line and the eligible persons shall be recommended for financial assistance by banks. 

Sl. No.

Details

Time schedule

1

Receipt of application form

In the information counter – on the spot

2

Submission of application

In the information counter – on the spot

3

Recommendation to banks for assistance under the scheme

30 days

4

Imparting training to eligible candidates

…. Days

 

Whom to contact for service deficiency 

 Details                      Designation  and  Timings

First   Complaint                    - Community  Organiser

Second  Contact                   -Municipal   Health  Officer

Third  Contact                        -Commissioner

RAIN WATER HARVESTING

Rain water Harvesting  

                Rain water Harvesting is collection of rain water for drinking and other purposes. 

Why should Rain water be saved

¨      To meet water demand for domestic use

¨      To raise the ground water level

¨      To improve the quality of ground water

¨      To prevent infiltration of sea water in nearby areas of sea shore. 

Method of harvesting Rain Water

¨      Rain water can be harvested by two methods.

¨      Rooftop harvesting

¨      Surface run off harvesting

¨      Rain water from roof top can be straight away let into wells / Borewells

¨      Rain water in the open spaces can be collected adopting various rain water harvesting methods 

Collecting of Rain water from the terrace of the Buildings

a)     Collecting through well

b)     Collecting through borewell 

To harvest Rain water in open space

a)     Percolation / Recharge pit

b)     Percolation / Recharge pit with bore

c)      Recharge trench

d)     Recharge well 

Harvesting of Rain water from thatched and tiled house 

¨      Rain water from the thatched and tiled houses are collected through gutters in a small pit used as filter

¨      Rain water can be collected on the thatched roof by using polyphone sheets

¨      Rain water collected through filter can be stored in a tank or existing sump

¨      Approximately it costs Rs. 800 to Rs. 1000 (Excluding storage tank)

¨      Rain water from the roof top collected through gutter can be stored directly in tanks for domestic use. However, bleaching powder is to be added now and then for ensuring the quality of water. 

Whom to contact for service deficiency 

Details
Designation and timings

For Demonstration

For Installation

Asst.Engineer & Jr. Engineer,

230021

Municipal Engineer.  230021

NATIONAL  MATERNITY  BENEFIT  SCHEME 

            It  is  a centrally  sponsored  scheme bearing  carried  out  by  State  Govt  under  financial  assistant  from  Government  of  India  from 2001-2002,  the  scheme  was  transferred  from  District  Social  welfare  dept.  to  Cuddalore  Municipality.   The    main  aim  of  the  scheme   is  to  supplement  the preganant women  during  thier  preganancy. Married  women  attained  19  years  of  age  is  eligeble  to  get  Rs. 120  for        births.  The  scheme  is  being  propagated  by  field  health  workers  during  thier   field  work. 

            During  2001-2002, 2002-2003  and  2003-2004  the  following  Mothers have been  benefits.

2001-2002                                  -39  Beneficiaries

2002-2003                 -53   “

2003-2004                                  85  “

NATIONAL  FAMILY  WELFARE   PROGRAMME 

            Under  National  family  welfare  programme  come  Family welfare  center  was  established  with  100%  financial  assistance  from  Govt.  of  India  during  10-10-1967    in this  Municipality  with   one   Medical  officer,  two  field  worker  , two  fields  worker  and  are  Govt. In 1988,  under  Revamping  tour  added  centers  were    to  Municipality  for  carring  out  reach  service  to  the   slum  population.

            The  Main  primary  health  care  activities  are

1.      Family  enumeration  of  the  entire  population

2.      Anti natal& Post  natal  care

3.      Supply  of  IFA  TT  Immunisation

4.      Child  Immunisation  programme

5.      Family  welfare  activities,

6.      Promotion  of    Institutional  delivers

7.      Growth  monitoring  of cgildren

8.      2005   Conduction  of  Higher  orders  of  Births

(In 2005-  No  third  child) 

            Under  Family  welfare  motivation  being  carried  out  by  field  staff  to adopt  small  family  norms   by  undrgoing,  sterilisation

Preganancy  of  IIDD, OP  and  CC

Achivement  of  previous  years  are  given    here under

 

Sterm

IDD

OP

CC

Year

Target

Achivement

Target

Achivement

Target

Achivement

Target

Achivement

2001-02

1000

1059

1001

602

630

630

630

630

2002-03

1000

846

1000

369

630

630

630

630

E-Governance 

¨      In this Municipality data relating to property tax, water charges and non-tax items have been computerized

¨      Property tax, Water Charges and Non-Tax items are collected through Computerised Service Centers / Certain banks.

¨      Computerised Service Centres are functioning on all working days from 10.00 A.M. to 5.P.M. so as to enable the public to remit the tax directly in the Municipality.

¨      Public can ascertain the details of Property tax dues etc., from the Computerised Service Centers during the working hours.

¨      Birth & Death certificates are issued through computer service centers 

E-Governance  at  Cuddalore  Municipality  is  aimed  to  provide  on-line citizen  service.  Citizens are  approaching  the  local  bodies  to  pay their  Revenue  Tax item  , to get  certificate  and  for building  planning  approval  etc.

      Adopting E-Governance, the citizen services activities are simplified and made possible at the near counters and also at the information and facilitation counter at the Municipality.  Through E-Governance , the services of Cuddalore Municipality can be made easily accountable and quickly receipts for  revenue dues can be issued to public.  The Municipality has already brought on-line for the revenue modules property tax, water charges, Birth and Death Certificates.

 

Citizen service includes following items

 

Ø      Birth

Ø      Death

Ø      Property Tax

Ø      Water Charges

Ø      Non- Tax (Lease Items)

Ø      Assets ( Movable Properties)

Ø      Assets (Immovable Properties)

Ø      D & O and PFA ( Trade license)

Ø      Collection details

The  above  citizen  services  are  available  in  the  following  SEVAI  MAIYAM

 1.  Manjakuppam     Seavai   Maiyam

2. Thiruppapuliyur   Sevai  Maiyam

3. Cuddalore   OT   Sevai   Maiyam

 

Web site

¨      Public can get general information of the Municipality 

¨      Public can have the details of all activities of Municipality through the WEBSITE

 

 

 

 

 

 

 

 

 

 

 

OTHER INSTITUTIONS AND SERVICE

 

Sl. No.

Type of Institution

Nature of service

1

Library / Reading Room

News papers, Magazines Books – Free service

2

Office Facilitation counter

 Collection centre and  information centre

3

Manjakuppam  sevai maiyam

Tax collection  centre

4. Thiruppapuliyur  sevai maiyam Tax collection  centre
5 Cuddalore  OT  sevai maiyam Tax collection  centre
 
Name and Telephone Nos., of Chairperson, Vice-Chairperson and Councillors

 

Ward  No. Name of the Party 
Thiru / Tmt
Political Party Name (
  C.K. Subramaniyan, Chairman A.I.A.D.M.K 9443235634
1 AYYADURAI .S A.I.A.D.M.K 9367620471
2 JEEVA .M INDEPENDENT 9367625638
3 NATARAJAN .P D.M.K 9442521780
4 NEDUNCHERALATHAN .G V.C.K 9443456767
5 CHELLAKRISHNAN .G A.I.A.D.M.K 9677512009
6 THULASI BRINDHA .K A.I.A.D.M.K 9944585002
7 ANBU .J A.I.A.D.M.K 9003737247
8 RAMESH .B A.I.A.D.M.K 9361145837
9 SEKAR .S INDEPENDENT 9842566947
10 BOSE RAMACHANDRAN P.M.K 9751618595
11 SHANKAR .P INDEPENDENT 9443365007
12 SARDHAR .K CONGRESS 9345573164
13 MUTHUKUMARAN .K A.I.A.D.M.K 9442636646
14 RAJENDRAN .G A.I.A.D.M.K 9750877234
15 PANJAUTHAPANI .D A.I.A.D.M.K 9629212905
16 PALANISAMY .V INDEPENDENT 9443462854
17 DHATCHINAMOORTHY .G D.M.D.K 9842312121
18 VAITHEKI .M INDEPENDENT 9788081441
19 BALAKRISHNAN .M A.I.A.D.M.K 9443236420
20 SARAVANAN .D P.M.K 9976852835
21 ADHINARAYANAN .N A.I.A.D.M.K 9566311796
22 RAJESWARI .S A.I.A.D.M.K 9585603057
23 TAMILSELVAM .K A.I.A.D.M.K 9367625592
24 SAGUNTHALA .T D.M.K 9790288584
25 MANI .R.V A.I.A.D.M.K 9842355838
26 VIJAYALAKSHMI .A A.I.A.D.M.K 8925676677
27 RAMACHANDRAN .R A.I.A.D.M.K 9344434910
28 SHANTHI .T D.M.K 9894797949
29 SUGANTHI .R A.I.A.D.M.K 9443136427
30 ELANGOVAN .R A.I.A.D.M.K 9443248519
31 SELVI VELMURUGAN .V A.I.A.D.M.K 9629307966
32 PUSHPANATHAN .D INDEPENDENT 8344040313
33 GANESAN .M A.I.A.D.M.K 9443989082
34 MARIAMMAL .N A.I.A.D.M.K 9362768988
35 SAROJINI .K V.C.K 9944685528
36 KANDAN .V A.I.A.D.M.K 9443613770
37 VINOTHRAJ .T INDEPENDENT 9842397434
38 NITHYANANTHAM .D A.I.A.D.M.K 9443105565
39 THILAGAM .A D.M.K 9443333838
40 UTHAYAMALATHI .M.K A.I.A.D.M.K 9940997359
41 THAMIZHARASAN .N D.M.K 9894964558
42 SENTHIL .A P.M.K 9486151610
43 JERINA BEGAM .M A.I.A.D.M.K 9865811016
44 SABIRA .P A.I.A.D.M.K 9788565852
45 KUMAR .G.J A.I.A.D.M.K 9443136772

 

 

 

 

 

 

 

Telephone nos. of key officials of the 

Municipality  

Sl. No.

Designation

Telephone Number

 

 

Office

Residence

1

Municipal Commissioner

231385

295600

2

Municipal  Chairman

230454

223870

3

Municipal  Engineer

230126

240476

4

Municipal  Health Officer

230021

 

5

Municipal  Town planning  Officer

230021

-

6

Revenue  Officer/  Manager/RI

230021

 

GENERAL 

1)         Any delay with regard to any of the service, reason for the delay and if necessary the additional time required will be intimated to the person concerned. 

2)         Each and every application will be received at the information centre by issuing proper acknowledgement. 

3)         Proper reply will be sent regarding the rectification of defects and redressal of grievances, within 30 days from the receipt of application. 

4)         As far as services with regard to Act and Rules are concerned, method of remittance of Fees and details for appeals have been displayed at the information centre, verification of petitions at the information center would be in random manner.

5)         Suggestions and notes in connection with this CITIZENS’ CHARTER  are entertained, the same may be sent to the following address : 

            1)         The Chairman,  Cuddalore Municipality 

            2)         The Commissioner, Cuddalore Municipality. 

Thiru R.Rajendran, B.A.,                                     Thiru D.Thangarasu,

    Commissioner,                                                                 Chairman,

Cuddalore Municipality.                                       Municipal Council, Cuddalore.

 

 

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